Zendesk Suite
ZendeskExternal reviews
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best tool to handle the customer support issues
What do you like best about the product?
I have been in the customer service field since 3 years and in my previous company, I have used the Zendesk to help customers through email , chat , call. It is amazing that you get all the option to help the users on one platform and in one page also which made my work as an agent easy.
What do you dislike about the product?
everything was good however, sometime it lags and works slow so this is the thing I would say, need to be fixed.
What problems is the product solving and how is that benefiting you?
I have worked many years as a customer support agent and it truly benefited me. We can do calls, send emails, and chat with the users being on a one single platform and pages. It easy to use , within 1 day of training if Zendesk, I was able to cope up with every navigation of this tool so in short, it is easy to use and help users at the same time.
Easy to use and great for recording customer issues.
What do you like best about the product?
Zendesk Support Suite is easy to use, helps efficiently track customer issues, and allows seamless inclusion of internal documentation, which improves collaboration and resolution time.”
What do you dislike about the product?
For the same issue, multiple tickets sometimes get created when customers reply via email, causing duplication and making it harder to track the full conversation.
What problems is the product solving and how is that benefiting you?
Zendesk helps us provide internal support to our global sales team by offering a centralized platform to log, track, and resolve their issues. It ensures a standardized process and improves visibility and consistency across all support interactions.
Zendesk support suite review
What do you like best about the product?
It is the best support ticketing tool, I have worked on. I liked the whole UI and how seamlessly I could switch views to work on different types of cases without worrying about the grouping of the tickets.
What do you dislike about the product?
I didn't like one feature that is timeshift it was buggy sometimes.
What problems is the product solving and how is that benefiting you?
Zendesk suite is solving enterprises problem of creating a support platform which can be use for all types of modes of communication which can help their customers swiftly. I used to handle email tickets and live chats of customers at the same time and it was beautifully designed and didn't affected me productivity when i'm need to check the older emails while chat window is open .
Total view on Zendesk
What do you like best about the product?
I have previously used Zendesk service in my previous company and love the interface, which is quite easy to understand as well. It is more customer supportive and has a good amount of features as well.
What do you dislike about the product?
One thing I dislike about Zendesk is you have to come back and search for another incident; there is no option to go to the next incident.
What problems is the product solving and how is that benefiting you?
It is easier for the management team to track and get updates on all the employees.
Best ticketing service for customer services
What do you like best about the product?
I used Zendesk when I used to work for a gaming company on a daily and used to get different tickets through its awesome ticketing management system. It was easily able to identify what kind of issues the customers are having and was able to differentiate between them on the basis of just a few tags. It was easily integrated into our messaging system. With zendesk we were able to help our customer and provide them with the best customer support.
What do you dislike about the product?
Crash issues that we used to face 2-3 times in a quarter.
What problems is the product solving and how is that benefiting you?
We were able to reply to customers on time, and it's easily integrated into our system.
Easy to set up and use
What do you like best about the product?
Zendesk is easy to set up and use.
It has improved your team's support efficiency.
The multi-channel support (email, chat, phone, social) works well.
Automation, ticketing workflows, and reporting are strong and reliable.
Their support and documentation are helpful.
It has improved your team's support efficiency.
The multi-channel support (email, chat, phone, social) works well.
Automation, ticketing workflows, and reporting are strong and reliable.
Their support and documentation are helpful.
What do you dislike about the product?
feel the pricing is not justified by the value.
What problems is the product solving and how is that benefiting you?
Zendesk unifies all communication channels in one dashboard, so no ticket gets lost.
Comprehensive Customer Support Solution
What do you like best about the product?
Robust feature set for integrated customer support.
What do you dislike about the product?
Complexity in advanced customization and initial setup.
What problems is the product solving and how is that benefiting you?
Zendesk centralizes customer interactions and streamlines support workflows. This has significantly improved our response times and enhanced overall customer satisfaction.
Zendesk as 1 in all.
What do you like best about the product?
Zendesk has many good features that sepi think the arate it from rest. I like the most ita user interface and tab navigation.
It makes user handy while working on multiple tabs
It makes user handy while working on multiple tabs
What do you dislike about the product?
I think the feature if call listening facility should be available right away on same chat or email window to make it more convenient.
What problems is the product solving and how is that benefiting you?
Making our company chat bot easy to use for user. We have enabled Zendesk bot in a way it can handle customer queries on chat.
Technical
What do you like best about the product?
They offer different services that are not in the india and i am eagerly waiting for zendesk to have a service in india too
What do you dislike about the product?
Zendesk was an excellent servicing company that it should be in india too to serve computers
What problems is the product solving and how is that benefiting you?
It was giving computer service that solves major problems
Good and interactive customer support tool
What do you like best about the product?
Easy to handle customer support tickets and maintain the lifecycle of tickets with chat support.
What do you dislike about the product?
Pricing for small enterprises is bit costly
What problems is the product solving and how is that benefiting you?
Proper handling of customer support tickets
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