Zendesk Suite
ZendeskExternal reviews
6,486 reviews
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Erwin in Zendesk support is great!
What do you like best about the product?
Erwin listened to my questions and provided helpful information and relevant articles that would help me solve the issue I am running into.
What do you dislike about the product?
Nothing, for a chat, it was terrific. It's always preferable to get on the phone with someone when discussing particular needs, but in this case, the chat function worked well.
What problems is the product solving and how is that benefiting you?
I am looking to integrate a newly created Help Center guide into our web widget/chat
Zendesk support
What do you like best about the product?
I like getting timely, relevant responses to my support questions.
What do you dislike about the product?
The least helpful thing is looking up an issue posted on the community and there hasn't been a response provided, whether to my question or anyone else's.
What problems is the product solving and how is that benefiting you?
Zendesk help me provide support to my customers. Having a Knowledge Base that you can tie articles directly to your response to the client is great.
Use it for work
What do you like best about the product?
Ticket assigning system, very easy to organize tickets
What do you dislike about the product?
Having to log in every 30 days, makes it harder to work with
What problems is the product solving and how is that benefiting you?
ZenDesk helps us organize customer requests, improvement suggestions, and issues. Easy to share information between different parts of our company
A good move forwards
What do you like best about the product?
Easy access to tickets and other support information wherever I an
What do you dislike about the product?
Lacking some features once you start to want to do more.
What problems is the product solving and how is that benefiting you?
We made the move to omnichannel support practices thanks to Zendesk
We have way more visibility of our support operation.
We have way more visibility of our support operation.
Zendesk - simple and complex
What do you like best about the product?
The flexibility. You get to automate your response system to your liking. Additionally, there are lots of plugins available from third-party sites.
What do you dislike about the product?
It is a bit complex even to get started. In my first couple of weeks, the messages weren't being sent to customers at all. When I found this out, I had to call and fix it, then resend all previous messages.
What problems is the product solving and how is that benefiting you?
An error in HTML coding. I was trying to insert a link to an automation and was using the wrong type of quote marks " . Not sure how that happened.
Recommendations to others considering the product:
I'd recommend it, but I'd advise anyone to get well-trained on the management of it!
Zendesk Has Revolutionised Our Business
What do you like best about the product?
Zendesk has meant that instead of expanding our technical team we have been able to take more technical queries with the same number of staff, this means lower overheads and less staff training whilst increasing customer satisfaction.
What do you dislike about the product?
Zendesk has a tendency to recognise certain UK numbers as international numbers, this means they cannot be dialled. We have added international calling but the system still recognises them as international and charges us more even though they are definately UK numbers.
What problems is the product solving and how is that benefiting you?
Lower overheads, fewer members of staff, less training required, and happier customers. We are hoping to add the sales add on soon to increase company turnover.
Recommendations to others considering the product:
I would definitely recommend giving Zendesk a try, its important to not make a snap decision or go into it lightly as it will take time to get the most out of zendesk. We have only started scratching the surface of what it is capable of, but it is already been more than worth it.
Zendesk Review
What do you like best about the product?
It's easy to use and get adapted to. The easily accessible resources and agents to help out when you feel stuck
What do you dislike about the product?
This is dependent on your company's processes
What problems is the product solving and how is that benefiting you?
Support customers on our business products
Good tool!
What do you like best about the product?
I think Zendesk Support Suite offers great value to manage your clients' queries, it has many options (many of them you discover as you need them, such as reports).
What do you dislike about the product?
I would improve the FAQ that Zendesk offers, since many times there is too much information and an article refers you to many more additional links that end up losing you, however, we have practically always been able to find answers to the doubts in one way or another.
What problems is the product solving and how is that benefiting you?
It allows us to track important data for our client management, measure times, measure the quality of our service, etc.
Recommendations to others considering the product:
Don't know.
Zendesquire
What do you like best about the product?
The easily configurable but powerful business rules
What do you dislike about the product?
A few minor features that have needed an update for a little too long (like "received at" info in explore data model)
What problems is the product solving and how is that benefiting you?
Streamlining support options and making self service easy
Zendesk is a great tool
What do you like best about the product?
I like the ticket dashboard easy to see and respond to tickets
What do you dislike about the product?
It's difficult to set up an external user "helpdesk" portal for viewing tickets.
What problems is the product solving and how is that benefiting you?
They helped me to resolve an email blocking issue. They respond within a day.
Recommendations to others considering the product:
Works great for an IT Helpdesk!
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