Zendesk Suite
ZendeskExternal reviews
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A Robust Customer Support Platform for Growing Businesses
What do you like best about the product?
Zendesk offers a clean, user-friendly dashboard that makes it easy for support agents to manage tickets, track customer interactions, and collaborate with team members.
It integrates seamlessly with email, chat, phone, social media, and even messaging apps like WhatsApp, allowing businesses to provide consistent support across channels.
It integrates seamlessly with email, chat, phone, social media, and even messaging apps like WhatsApp, allowing businesses to provide consistent support across channels.
What do you dislike about the product?
Zendesk isn’t the most budget-friendly option, especially for smaller teams. Advanced features are locked behind higher-tier plans.
What problems is the product solving and how is that benefiting you?
Before Zendesk, customer messages came through various channels (email, chat, phone, social media), making it hard to track and respond efficiently.
Zendesk centralizes all customer interactions in one unified workspace.
Zendesk centralizes all customer interactions in one unified workspace.
Very nice and smooth experience
What do you like best about the product?
Very smooth and convenient to use, easy platform to access.
What do you dislike about the product?
Sometimes it lags a bit, but its easy to access
What problems is the product solving and how is that benefiting you?
Customer support, live chats
Efficient Customer Service Platform
What do you like best about the product?
Zendesk allows businesses to consolidate customer support requests from different channels (email, chat, phone, social media) into a single, manageable system.
This helps agents track the status of each inquiry, ensuring no issue goes unresolved.
This helps agents track the status of each inquiry, ensuring no issue goes unresolved.
What do you dislike about the product?
Some users find the user interface and chatbot setup to be clunky or difficult to navigate, and the admin center can be challenging to understand
What problems is the product solving and how is that benefiting you?
Great CRM with hardly any downtime! Once I figured out the additional ways to customize tickets it has proved to be a really useful program.
Simplified Customer Support with Zendesk – A Lifesaver!
What do you like best about the product?
What I like best about Zendesk Support Suite is how everything is designed to make support work smoother and efficient, especially for someone like me who uses it daily. The interface is very user-friendly — even when I was new to it, I could easily navigate between tickets, chats, and customer history without much training.
The implementation on our team’s side was pretty seamless too. I wasn’t personally in charge of the setup, but from what I observed, everything was up and running quickly with minimal technical issues.
I also appreciate Zendesk’s customer support. Whenever we ran into issues or needed help customizing something, their support team responded quickly and their knowledge base was genuinely helpful.
I use Zendesk throughout my entire shift — it’s basically the heart of our support system. It has tons of features like macros, automated triggers, and custom views that save me a lot of time and reduce repetitive tasks.
And the best part? It integrates well with other tools we use like our CRM and Slack. That helps everything stay connected and avoids the need to keep switching between platforms.
So overall, what I like most is how Zendesk brings everything together — it’s powerful, flexible, and still easy to use.
The implementation on our team’s side was pretty seamless too. I wasn’t personally in charge of the setup, but from what I observed, everything was up and running quickly with minimal technical issues.
I also appreciate Zendesk’s customer support. Whenever we ran into issues or needed help customizing something, their support team responded quickly and their knowledge base was genuinely helpful.
I use Zendesk throughout my entire shift — it’s basically the heart of our support system. It has tons of features like macros, automated triggers, and custom views that save me a lot of time and reduce repetitive tasks.
And the best part? It integrates well with other tools we use like our CRM and Slack. That helps everything stay connected and avoids the need to keep switching between platforms.
So overall, what I like most is how Zendesk brings everything together — it’s powerful, flexible, and still easy to use.
What do you dislike about the product?
What I dislike about Zendesk Support Suite is that some of the customization options, especially around reporting and analytics, can be a bit complicated to figure out at first. It sometimes takes a lot of clicking around to generate the exact report I need, and it’s not always very intuitive unless you’ve spent time learning it.
Also, the mobile app could be improved. It’s fine for quick replies, but managing tickets in bulk or accessing detailed ticket histories is a bit clunky on mobile.
Lastly, pricing can be a little high for smaller teams or startups, especially when you start needing more advanced features.
That said, these aren’t dealbreakers – just areas that I think Zendesk could work on to make an already great tool even better.
Also, the mobile app could be improved. It’s fine for quick replies, but managing tickets in bulk or accessing detailed ticket histories is a bit clunky on mobile.
Lastly, pricing can be a little high for smaller teams or startups, especially when you start needing more advanced features.
That said, these aren’t dealbreakers – just areas that I think Zendesk could work on to make an already great tool even better.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite has helped solve one of the biggest challenges in customer service — staying organized while managing high volumes of customer queries across different channels.
Before Zendesk, it was hard to track conversations, especially when customers would contact us via email, chat, or even social media. With Zendesk, everything comes into one platform, and each interaction is converted into a ticket that can be tracked, assigned, and followed up — nothing gets lost anymore.
Another problem it solved is response time. With the help of macros, triggers, and canned responses, I can now reply to repetitive questions faster and more consistently, which not only improves productivity but also gives customers quicker solutions.
It also helps in team collaboration — internal notes and ticket assignments make it easy for our team to stay on the same page, even across shifts.
Reporting and analytics, while a bit complex at first, have been useful for identifying trends and spotting areas for improvement in our support process.
Overall, Zendesk has helped us streamline communication, reduce response times, and improve the overall customer experience — and for me personally, it’s reduced a lot of the manual work and stress.
Before Zendesk, it was hard to track conversations, especially when customers would contact us via email, chat, or even social media. With Zendesk, everything comes into one platform, and each interaction is converted into a ticket that can be tracked, assigned, and followed up — nothing gets lost anymore.
Another problem it solved is response time. With the help of macros, triggers, and canned responses, I can now reply to repetitive questions faster and more consistently, which not only improves productivity but also gives customers quicker solutions.
It also helps in team collaboration — internal notes and ticket assignments make it easy for our team to stay on the same page, even across shifts.
Reporting and analytics, while a bit complex at first, have been useful for identifying trends and spotting areas for improvement in our support process.
Overall, Zendesk has helped us streamline communication, reduce response times, and improve the overall customer experience — and for me personally, it’s reduced a lot of the manual work and stress.
Zendesk is smooth, easy and user-friendly
What do you like best about the product?
From its user-interface, simplicity and features, zendesk offers a seamless experience.
What do you dislike about the product?
Although there’s nothing to dislike but the notification bell could see some changes
What problems is the product solving and how is that benefiting you?
We’re creating landing page for quick sales and using zendesk chat support system to talk to potential leads for immediate conversions without having the lead to go on call with us.
Robust Support Platform with Excellent Ticketing & Automation
What do you like best about the product?
Zendesk makes it incredibly easy to manage large volumes of support tickets with smart automation, macros, and SLA rules. Its omnichannel support (email, chat, social, and phone) ensures our team never misses a customer message. The UI is clean and easy to navigate, even for new agents. Integration with tools like Slack, Salesforce, and Jira is also seamless.
What do you dislike about the product?
Some of the advanced features are locked behind higher-tier plans, which can be expensive for smaller teams. Reporting dashboards could be more flexible, and there’s a bit of a learning curve when customizing triggers and automations initially.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all customer communication across email, live chat, and social media into one unified platform. This has significantly reduced our response times and improved our ability to track, prioritize, and resolve tickets efficiently. With automation rules, we’ve minimized manual tasks, which frees up our agents to focus more on complex customer issues. The knowledge base and self-service options have also reduced the volume of repetitive queries, ultimately improving customer satisfaction and reducing support workload.
Reliable and Easy-to-Use Support Platform
What do you like best about the product?
What I like most about Zendesk is how easy it makes everything. The ticketing system keeps all customer conversations in one place, so nothing gets missed. It's simple to use, even if you're not super techy, and it helps you stay organized and respond faster. I also like that it works well with other tools we already use.
What do you dislike about the product?
Honestly, there’s not much to dislike, but sometimes it can feel a little slow when there are too many tickets open at once. Also, a few helpful features are locked behind higher-priced plans, which can be limiting for smaller teams. But overall, it’s still a solid tool that gets the job done.
What problems is the product solving and how is that benefiting you?
Zendesk helps manage customer queries in one place, so we don’t lose track of emails or messages. It keeps everything organized and easy to follow, which saves time and reduces confusion. It also helps the team work together better, since everyone can see updates in real time. Overall, it makes support faster and more efficient.
Fast and accurate
What do you like best about the product?
Its way of contacting people and resolving their queries.
What do you dislike about the product?
There is no such thing i have evern experinced.
What problems is the product solving and how is that benefiting you?
It really helpes me with its help desk feature for all most all my quries at that moment of use in any releted niche. Also when interecting with any intigreted chatbot or AI Agent its becomes one of the most useful helping hand for user like me.
Reliable and Streamlined Support Solution for Growing Teams
What do you like best about the product?
Zendesk Support Suite offers a clean and intuitive interface, making it easy to manage large volumes of tickets efficiently. The integration with email, chat, and social media helps us provide multi-channel support without switching platforms. I especially appreciate the automation features like triggers and macros—they save a lot of time during repetitive tasks. Reporting tools are also useful for tracking team performance.
What do you dislike about the product?
Some customization options require advanced knowledge or developer support, especially when creating complex workflows. Also, pricing can become a bit expensive as the team grows and features are added. The mobile app could be more responsive and reliable during peak hours.
What problems is the product solving and how is that benefiting you?
Zendesk has helped our support team stay organized and responsive. Before using it, managing tickets across different channels was chaotic. Now, we have a centralized platform where we can assign, tag, and resolve issues more efficiently. It’s made communication with customers smoother and helped improve resolution time.
Positive feedback about Zendesk Support Suite
What do you like best about the product?
Create macros for email templates, trigger automated response and automation
What do you dislike about the product?
Initial setup and customization is complex. Sometime it gets slow and lag when handling large ticket volume
What problems is the product solving and how is that benefiting you?
Shows the full customer journey from past tickets, chat history which helps to get visibility into the customer history to efficiently solve issues
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