Zendesk Suite
ZendeskExternal reviews
6,483 reviews
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Best ticketing service for customer services
What do you like best about the product?
I used Zendesk when I used to work for a gaming company on a daily and used to get different tickets through its awesome ticketing management system. It was easily able to identify what kind of issues the customers are having and was able to differentiate between them on the basis of just a few tags. It was easily integrated into our messaging system. With zendesk we were able to help our customer and provide them with the best customer support.
What do you dislike about the product?
Crash issues that we used to face 2-3 times in a quarter.
What problems is the product solving and how is that benefiting you?
We were able to reply to customers on time, and it's easily integrated into our system.
Easy to set up and use
What do you like best about the product?
Zendesk is easy to set up and use.
It has improved your team's support efficiency.
The multi-channel support (email, chat, phone, social) works well.
Automation, ticketing workflows, and reporting are strong and reliable.
Their support and documentation are helpful.
It has improved your team's support efficiency.
The multi-channel support (email, chat, phone, social) works well.
Automation, ticketing workflows, and reporting are strong and reliable.
Their support and documentation are helpful.
What do you dislike about the product?
feel the pricing is not justified by the value.
What problems is the product solving and how is that benefiting you?
Zendesk unifies all communication channels in one dashboard, so no ticket gets lost.
Comprehensive Customer Support Solution
What do you like best about the product?
Robust feature set for integrated customer support.
What do you dislike about the product?
Complexity in advanced customization and initial setup.
What problems is the product solving and how is that benefiting you?
Zendesk centralizes customer interactions and streamlines support workflows. This has significantly improved our response times and enhanced overall customer satisfaction.
Zendesk as 1 in all.
What do you like best about the product?
Zendesk has many good features that sepi think the arate it from rest. I like the most ita user interface and tab navigation.
It makes user handy while working on multiple tabs
It makes user handy while working on multiple tabs
What do you dislike about the product?
I think the feature if call listening facility should be available right away on same chat or email window to make it more convenient.
What problems is the product solving and how is that benefiting you?
Making our company chat bot easy to use for user. We have enabled Zendesk bot in a way it can handle customer queries on chat.
Technical
What do you like best about the product?
They offer different services that are not in the india and i am eagerly waiting for zendesk to have a service in india too
What do you dislike about the product?
Zendesk was an excellent servicing company that it should be in india too to serve computers
What problems is the product solving and how is that benefiting you?
It was giving computer service that solves major problems
Good and interactive customer support tool
What do you like best about the product?
Easy to handle customer support tickets and maintain the lifecycle of tickets with chat support.
What do you dislike about the product?
Pricing for small enterprises is bit costly
What problems is the product solving and how is that benefiting you?
Proper handling of customer support tickets
zendesk review july
What do you like best about the product?
I really like how easy it is to manage and create tickets for our internal systems
What do you dislike about the product?
Sometimes the tickets get stuck and arent notified that they arent being worked on
What problems is the product solving and how is that benefiting you?
organizing tickets
Zendesk Suport Suit Review
What do you like best about the product?
Zendesk Support Suite is an integrated customer service platform that brings together email, chat, voice, social messaging, and a help center into one unified workspace. It’s designed for companies of all sizes to manage and streamline customer interactions.
What do you dislike about the product?
Can be very expensive, and some of the features are with premium only.
What problems is the product solving and how is that benefiting you?
Manage Tickets, Automates workflows, assigns priorities, SLAs, and escalations.
Custom views, macros, triggers, and automations enhance agent productivity
Custom views, macros, triggers, and automations enhance agent productivity
A very useful and holistic tool for customer support
What do you like best about the product?
Zendesk has a very streamlined process of ticket allocation. It also gives the flexibility to add custom fields to easily mark the cases. The macros ensures higher efficiency.
What do you dislike about the product?
The UI seems a bit overloaded for new user. Automated routing feature can be improved.
What problems is the product solving and how is that benefiting you?
It served as end to end support platform, helping to manage client queries on daily basis. Also help with driving efficiency in query resolution and reporting.
Perfect solution for customer service
What do you like best about the product?
Zendesk Support Suite has been a game-changer for our customer service operations. The platform is incredibly intuitive, making it easy for both agents and customers to use. We were able to streamline all our support channels—email, chat, social media, and voice—into one unified workspace, which has significantly improved our response times and team collaboration.
The automation features are especially powerful. With custom triggers, macros, and workflows, we’ve been able to reduce repetitive tasks and ensure tickets are routed to the right team members quickly. The integration with other tools we use, like Slack and Salesforce, was smooth and added even more efficiency to our processes.
One of the standout features is the reporting and analytics dashboard. It offers clear insights into our support performance, customer satisfaction scores, and agent productivity, helping us make data-driven decisions.
The automation features are especially powerful. With custom triggers, macros, and workflows, we’ve been able to reduce repetitive tasks and ensure tickets are routed to the right team members quickly. The integration with other tools we use, like Slack and Salesforce, was smooth and added even more efficiency to our processes.
One of the standout features is the reporting and analytics dashboard. It offers clear insights into our support performance, customer satisfaction scores, and agent productivity, helping us make data-driven decisions.
What do you dislike about the product?
I think interface can be more engaged and we can easliy acces it
What problems is the product solving and how is that benefiting you?
It's mainly for customer support service and it is benifiiting bussiness owner to focus on bussines rather than focus on support system.
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