Zendesk Suite
ZendeskExternal reviews
6,513 reviews
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I recommend Zendesk, still it can be even better
What do you like best about the product?
You can find information easily, you can open several tabs, you can sort your stuff in a custom way. It has a lot of option to create forms . Escalations are easy
What do you dislike about the product?
The ticket status, only 3, on hold, open, and pending. I wish I had another 1 or 2, so I can prioritize my tasks
What problems is the product solving and how is that benefiting you?
It helps me to check previous tickets easily. It helps me to use widgets to get automated responses and check my schedule, all this helps me to save time.
Ease of Use and User Friendly
What do you like best about the product?
Ticket creation, tracking, and response workflows are streamlined and organized. Features like quick ticket updates and internal notes facilitate collaboration and clarity within support teams.
Built-in tools like macros, triggers, and AI-powered responses automate repetitive tasks, proactively address customer needs, and increase productivity
Built-in tools like macros, triggers, and AI-powered responses automate repetitive tasks, proactively address customer needs, and increase productivity
What do you dislike about the product?
While the interface is modern, fully utilizing workflows, automations, and customizations often requires significant onboarding and technical expertise. New users, especially those unfamiliar with support platforms, may need extensive training, adding to implementation time and costs.
The built-in analytics can be confusing to configure, and lower-tier plans typically lack advanced reporting tools or the ability to export ticket data easily. This restricts data-driven performance tracking unless users connect external BI systems or upgrade their plans.
The built-in analytics can be confusing to configure, and lower-tier plans typically lack advanced reporting tools or the ability to export ticket data easily. This restricts data-driven performance tracking unless users connect external BI systems or upgrade their plans.
What problems is the product solving and how is that benefiting you?
Ease of Use
Super helpful at solving my problems!!
What do you like best about the product?
I like that I can explain what happened in my end, and most of the time, they know just what to do without having to waste a lot of time on communication that is redundant.
What do you dislike about the product?
Nothing so far - I have only had good experiences with these guys!
What problems is the product solving and how is that benefiting you?
Usually when I contact them, it's because I have had an issue with a survey, or something similar, and need technical direction on how to complete action.
Zendesk Review
What do you like best about the product?
Working with zendesk helped me align my tasks with ease..Great User Friendly UI/UX to work on.
What do you dislike about the product?
Organizations needing detailed insights may need to pay more or integrate third-party BI tools.
What problems is the product solving and how is that benefiting you?
Easy Handling Multiple Chats
Zendesk support suite
What do you like best about the product?
Zendesk support suite offers a seamless all in one platform for managing customer interactions across channels, and intuitive interface and powerful automation make support teams more efficient and responsive.
What do you dislike about the product?
One thing I dislike about Zendesk support suite is that I can feel a bit of overwhelming at first, too many setting and configurations scattered around. Also some useful features are locked behind higher priced planes and which can be frustrating for small teams in a budget.
What problems is the product solving and how is that benefiting you?
Improving customer satisfaction
Increasing agent productivity
Providing insights
Scaling support
Increasing agent productivity
Providing insights
Scaling support
Very Intuitive and seamless UI
What do you like best about the product?
Zendesk Support Suite offers a clean, intuitive interface that makes managing customer queries seamless across multiple channels like email, chat, and social media. I especially like how easy it is to track, assign, and prioritize tickets using custom views and automations. The built-in analytics and reporting tools provide great insights into team performance and customer satisfaction. Integrations with tools like Salesforce and Jira also make it incredibly versatile for a growing support team.
What do you dislike about the product?
Some customizations require technical expertise or reliance on third-party apps. Additionally, the pricing can be on the higher side for small teams, especially if you need access to advanced features or multiple add-ons. The mobile app experience also feels limited compared to the desktop version.
What problems is the product solving and how is that benefiting you?
manage and organize customer queries from multiple channels in one place, eliminating the need to juggle between platforms. It has streamlined our ticketing process, improved team collaboration, and reduced response times. With automation and macros, repetitive tasks are handled efficiently, allowing us to focus more on complex issues. This has directly improved our customer satisfaction and support team productivity.
comprehensive platform
What do you like best about the product?
it integrates various communication channels into a single workspace, aiming to streamline support interactions and improve customer experience
What do you dislike about the product?
the level of integration makes it a bit complex
What problems is the product solving and how is that benefiting you?
a crm tool to have everything at one place. makes the user experience quick and delightful
Zendesk - One stop solution for all CRM needs
What do you like best about the product?
It helps in ease of customer support. AI has really helped in scaling the business.
What do you dislike about the product?
Its pricing. They are abit costly but I think features justify the pricing
What problems is the product solving and how is that benefiting you?
Solving ticket queries, fast and responsive.
Crazy product to work with, no flaws
What do you like best about the product?
Zendesk support suite helped me accomplish the tasks smoothly and swiftly with technological advancement this was a tech savy product for maximum productivity.
What do you dislike about the product?
Sometimes it’s laggy when system heats up.
What problems is the product solving and how is that benefiting you?
Lagging issues
Great Overall System
What do you like best about the product?
The many features that Zendesk offers to its users. You can fully customize your support portal with not much effort.
What do you dislike about the product?
The reporting is not the most user-friendly feature.
What problems is the product solving and how is that benefiting you?
Supporting customers
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