Zendesk Suite
ZendeskReviews from AWS customer
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Easy to use
What do you like best about the product?
It's easy to fill, understand and handle
What do you dislike about the product?
Nothing, I like everything, is user friendly
What problems is the product solving and how is that benefiting you?
It's easy to report issues with a platform and look for help there
Great Product to Use
What do you like best about the product?
Omnichannel Support, Unified Agent WorkSpace
What do you dislike about the product?
Complexity of setup and complexity in configuration
What problems is the product solving and how is that benefiting you?
Fragmented Customer Communication, Inefficient Task management
Zendesk Performance
What do you like best about the product?
Users consistently mention that the UI is intuitive and also makes it simple to track and respond to customer issues. It as strong integration support for CRMs, Slack, email, and third-party apps, which is highly appreciated and also Pre-set replies, triggers, and automation rules help support teams handle repetitive tasks efficiently
What do you dislike about the product?
it's a bit expensive if we add more features like chat, talk. Also backend support from Zendesk is not so good. Desktop version of this app is not as good as mobile version.
What problems is the product solving and how is that benefiting you?
It has omnichannel support which unifies email, chat, voice, social media.It also provides real-time dashboards, custom reports, and analytics tools to monitor SLAs, team efficiency, and CSAT.
It helped me for faster response time,better staffing and for data driven decision also.
It helped me for faster response time,better staffing and for data driven decision also.
Optimus Prime of Helpdesk Platforms
What do you like best about the product?
The support ticket interface is super fantastic making it easier t keep track of your tickets and maximising on customer interactions.
What do you dislike about the product?
Zendesk is one of the best helpdesk platforms i would be lying if i said there is something i dislike about it.
What problems is the product solving and how is that benefiting you?
It solves the problems of having to answer duplicate messages and queries with the ticketing merging option. intergrating ai platforms to generate auto repsonse which hardly needs human interventions when it comes to resolving queries. The ability to intergrate multiple platforms to help make things easier. eing able to generate and pull accurate reports.
After update from Klaus to Zendesk, the quality of the platform decreased considerably
What do you like best about the product?
There are not too much to say about liking this platform. I do not like it.
What do you dislike about the product?
Interface is not intuitive, it takes too long to refresh/load the data
What problems is the product solving and how is that benefiting you?
My customer support team qualification analysis
Zendesk is fairly easy to navigate and great for keeping track of tasks.
What do you like best about the product?
I like how you can almost gamify your tasks in order to complete them.
What do you dislike about the product?
The interface looks a bit archaic at times.
What problems is the product solving and how is that benefiting you?
It’s helping streamline processes that would otherwise be tedious
Easy and simple to use
What do you like best about the product?
This platform is not complicated.it is very easy to setup and use
What do you dislike about the product?
I don't really have anything I dislike about Zendesk
What problems is the product solving and how is that benefiting you?
It is much easier to train stuff to use Zendesk as it is very easy to use as I have mentioned this before
Easy to use CRM
What do you like best about the product?
To me, Zendesk is the simplest yet most useful CRM in the market. It’s the perfect balance between simplicity and usefulness
What do you dislike about the product?
I don’t have see any downs of the tool. It would be great to allow a “force transition” from chats to emails to not allow the users to go back to chats.
What problems is the product solving and how is that benefiting you?
Smooth communication with clients
Great product. Works well
What do you like best about the product?
Great solutions that meet full requirements
What do you dislike about the product?
Has some issues but advantages outway disadvantages
What problems is the product solving and how is that benefiting you?
Answers questions via webchat
Easy-to-Use Platform for Customer Support Requests
What do you like best about the product?
I like how straightforward it is to submit a support request and track the conversation. The emails are well structured, with clear ticket numbers and conversation history. It's easy to reply and stay updated, and the overall experience feels professional and reliable.
What do you dislike about the product?
Sometimes the responses feel a bit automated or generic at first, especially if there's a bot or template involved. Also, it’s not always clear how long it will take to get a reply, unless the company using Zendesk communicates that clearly.
What problems is the product solving and how is that benefiting you?
Zendesk makes it easy to contact customer support without needing to call or wait on hold. I can quickly send a message, attach files if needed, and get a reply by email. It keeps everything in one thread, which is helpful if the issue takes a few days to resolve. It saves time and makes support feel more organized.
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