Zendesk Suite
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Zendesk support suite
What do you like best about the product?
Zendesk support suite offers a seamless all in one platform for managing customer interactions across channels, and intuitive interface and powerful automation make support teams more efficient and responsive.
What do you dislike about the product?
One thing I dislike about Zendesk support suite is that I can feel a bit of overwhelming at first, too many setting and configurations scattered around. Also some useful features are locked behind higher priced planes and which can be frustrating for small teams in a budget.
What problems is the product solving and how is that benefiting you?
Improving customer satisfaction
Increasing agent productivity
Providing insights
Scaling support
Increasing agent productivity
Providing insights
Scaling support
Very Intuitive and seamless UI
What do you like best about the product?
Zendesk Support Suite offers a clean, intuitive interface that makes managing customer queries seamless across multiple channels like email, chat, and social media. I especially like how easy it is to track, assign, and prioritize tickets using custom views and automations. The built-in analytics and reporting tools provide great insights into team performance and customer satisfaction. Integrations with tools like Salesforce and Jira also make it incredibly versatile for a growing support team.
What do you dislike about the product?
Some customizations require technical expertise or reliance on third-party apps. Additionally, the pricing can be on the higher side for small teams, especially if you need access to advanced features or multiple add-ons. The mobile app experience also feels limited compared to the desktop version.
What problems is the product solving and how is that benefiting you?
manage and organize customer queries from multiple channels in one place, eliminating the need to juggle between platforms. It has streamlined our ticketing process, improved team collaboration, and reduced response times. With automation and macros, repetitive tasks are handled efficiently, allowing us to focus more on complex issues. This has directly improved our customer satisfaction and support team productivity.
comprehensive platform
What do you like best about the product?
it integrates various communication channels into a single workspace, aiming to streamline support interactions and improve customer experience
What do you dislike about the product?
the level of integration makes it a bit complex
What problems is the product solving and how is that benefiting you?
a crm tool to have everything at one place. makes the user experience quick and delightful
Zendesk - One stop solution for all CRM needs
What do you like best about the product?
It helps in ease of customer support. AI has really helped in scaling the business.
What do you dislike about the product?
Its pricing. They are abit costly but I think features justify the pricing
What problems is the product solving and how is that benefiting you?
Solving ticket queries, fast and responsive.
Crazy product to work with, no flaws
What do you like best about the product?
Zendesk support suite helped me accomplish the tasks smoothly and swiftly with technological advancement this was a tech savy product for maximum productivity.
What do you dislike about the product?
Sometimes it’s laggy when system heats up.
What problems is the product solving and how is that benefiting you?
Lagging issues
Great Overall System
What do you like best about the product?
The many features that Zendesk offers to its users. You can fully customize your support portal with not much effort.
What do you dislike about the product?
The reporting is not the most user-friendly feature.
What problems is the product solving and how is that benefiting you?
Supporting customers
best tool to handle the customer support issues
What do you like best about the product?
I have been in the customer service field since 3 years and in my previous company, I have used the Zendesk to help customers through email , chat , call. It is amazing that you get all the option to help the users on one platform and in one page also which made my work as an agent easy.
What do you dislike about the product?
everything was good however, sometime it lags and works slow so this is the thing I would say, need to be fixed.
What problems is the product solving and how is that benefiting you?
I have worked many years as a customer support agent and it truly benefited me. We can do calls, send emails, and chat with the users being on a one single platform and pages. It easy to use , within 1 day of training if Zendesk, I was able to cope up with every navigation of this tool so in short, it is easy to use and help users at the same time.
Easy to use and great for recording customer issues.
What do you like best about the product?
Zendesk Support Suite is easy to use, helps efficiently track customer issues, and allows seamless inclusion of internal documentation, which improves collaboration and resolution time.”
What do you dislike about the product?
For the same issue, multiple tickets sometimes get created when customers reply via email, causing duplication and making it harder to track the full conversation.
What problems is the product solving and how is that benefiting you?
Zendesk helps us provide internal support to our global sales team by offering a centralized platform to log, track, and resolve their issues. It ensures a standardized process and improves visibility and consistency across all support interactions.
Zendesk support suite review
What do you like best about the product?
It is the best support ticketing tool, I have worked on. I liked the whole UI and how seamlessly I could switch views to work on different types of cases without worrying about the grouping of the tickets.
What do you dislike about the product?
I didn't like one feature that is timeshift it was buggy sometimes.
What problems is the product solving and how is that benefiting you?
Zendesk suite is solving enterprises problem of creating a support platform which can be use for all types of modes of communication which can help their customers swiftly. I used to handle email tickets and live chats of customers at the same time and it was beautifully designed and didn't affected me productivity when i'm need to check the older emails while chat window is open .
Total view on Zendesk
What do you like best about the product?
I have previously used Zendesk service in my previous company and love the interface, which is quite easy to understand as well. It is more customer supportive and has a good amount of features as well.
What do you dislike about the product?
One thing I dislike about Zendesk is you have to come back and search for another incident; there is no option to go to the next incident.
What problems is the product solving and how is that benefiting you?
It is easier for the management team to track and get updates on all the employees.
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