Zendesk Suite
ZendeskReviews from AWS customer
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Best customer support tool I've used
What do you like best about the product?
Zendesk is a very user-friendly platform with a clean, intuitive interface that’s easy on the eyes and not at all overwhelming to navigate. The visuals are modern and well-designed, making the experience pleasant even during busy workdays.
One of the things I appreciate most is how easy it is to personalize Zendesk to fit the specific needs of each user or team. Customizing workflows, views, and settings is straightforward and flexible, which really helps adapt the tool to different use cases.
I use this tool every day, as it’s essential for my customer support role, and I truly believe it’s the best customer experience tool I’ve ever worked with.
One of the things I appreciate most is how easy it is to personalize Zendesk to fit the specific needs of each user or team. Customizing workflows, views, and settings is straightforward and flexible, which really helps adapt the tool to different use cases.
I use this tool every day, as it’s essential for my customer support role, and I truly believe it’s the best customer experience tool I’ve ever worked with.
What do you dislike about the product?
I’m not a fan of the new dark mode. The apps on the right sidebar don’t switch to black — they remain white, which creates an unpleasant contrast and doesn’t look great.
Another downside for me is how internal notes work. It feels unnecessarily complicated to leave both an internal note and a public response. Ideally, it should be possible to draft an internal note alongside a public reply, and then have both published when closing the ticket. This would make communication and documentation much smoother.
Another downside for me is how internal notes work. It feels unnecessarily complicated to leave both an internal note and a public response. Ideally, it should be possible to draft an internal note alongside a public reply, and then have both published when closing the ticket. This would make communication and documentation much smoother.
What problems is the product solving and how is that benefiting you?
Zendesk makes the communication between the company and the users a lot easier and allows me to deliver the best customer support.
Amazing and Problem Solving Software
What do you like best about the product?
Really love the way the software understand our needs to automate replies and understand concept of reverting and giving perfect answers.
What do you dislike about the product?
I like everything, nothing that i dislike to be very true.
What problems is the product solving and how is that benefiting you?
This reduces effort of an individual to connect on small things with employees. AI helps to understand and be available to answer queries all the time so that there is no delay.
Fabulous Software & Easy to use
What do you like best about the product?
Really love the way it connects to the command and gives real solutions to the problem.
What do you dislike about the product?
There is nothing that I dislike about the software.
What problems is the product solving and how is that benefiting you?
Zendesk is solving all the major problems of communication with every single person as it helps to give real time solutions and also replying at all times of the day as it is a 24/7 service which is not possible most of the times.
Zendesk: Good, but has its quirks
What do you like best about the product?
It's a full package. Omnichannel support and automation are top tier. Agents get everything in one view, and the self-service options are solid.
What do you dislike about the product?
Cost: Pricey, especially for advanced features.
Complexity/Learning Curve: Can be overwhelming initially, especially for smaller teams.
Customer Support: Inconsistent. Sometimes slow/automated responses.
Reporting: Can be difficult to get actionable insights without deep dives.
Mobile App: Can be slow/less efficient.
Complexity/Learning Curve: Can be overwhelming initially, especially for smaller teams.
Customer Support: Inconsistent. Sometimes slow/automated responses.
Reporting: Can be difficult to get actionable insights without deep dives.
Mobile App: Can be slow/less efficient.
What problems is the product solving and how is that benefiting you?
Zendesk consolidates customer interactions from everywhere, speeds up responses, and gives agents full customer history. This saves time, organizes everything, and ultimately means happier customers.
It is a really good and easy to get along
What do you like best about the product?
It is very helpful for not that tech literate persons, basically for any one that knows how to use a computer
What do you dislike about the product?
Some times it get stuck while updating status
What problems is the product solving and how is that benefiting you?
It’s is very easy to reply the users and helps a lot to easily locate macros that helps with your job rol
Everything at your desk.
What do you like best about the product?
The thing I like the most is that through Zendesk one can organize everything consolidatedly and can enhance their efficiency using its user friendly and customer centric interface.It is easily integrable into other softwares and it doesn't provide automation services also
What do you dislike about the product?
There are a few things which I dislike and the first one is the slow or unhelpful customer support. I have had 2-3 bad experiences with customer support while using Zendesk.Apart from this ,I think that Zendesk relies too much on emails for communication which makes its services a little neglected.
What problems is the product solving and how is that benefiting you?
Zendesk was very helpful in providing a centralised or localised information from all the communication channels such as email, social media,phone etc into a single platform and provides valuable insights easily. Its automation feature helps reduce the query time of responses.
Great software for our CS teams
What do you like best about the product?
It seamlessly integrates with many software platforms for us to capture inquiries and concerns and route to our CS teams
What do you dislike about the product?
Not a whole lot I can complain about at all!
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite keeps our CS requests organized and it's great!
Comprehensive Support for Customer Service
What do you like best about the product?
Zendesk is robust enough to support incredibly complex workflows across customer lifecycle while also being lightweight enough to scale as my company grows. It's flexible pricing and it's ease of integration has been critical for my company as we don't have the most robust IT team.
What do you dislike about the product?
Zendesk has been great for my needs - I don't have a lot of pointed feedback but at times their support systems could be more wholistic when I have specific questions.
What problems is the product solving and how is that benefiting you?
Zendesk is helping me not only solve customer issues right as they come in, but Zendesk as also helped me understand the trend of customer inquiries I get on a weekly, monthly, and yearly basis. It has indirectly helped me reallocate efforts to specific parts of my product because I can use customer feedback from Zendesk to inform my decisioning.
Easy to use
What do you like best about the product?
It's easy to fill, understand and handle
What do you dislike about the product?
Nothing, I like everything, is user friendly
What problems is the product solving and how is that benefiting you?
It's easy to report issues with a platform and look for help there
Great Product to Use
What do you like best about the product?
Omnichannel Support, Unified Agent WorkSpace
What do you dislike about the product?
Complexity of setup and complexity in configuration
What problems is the product solving and how is that benefiting you?
Fragmented Customer Communication, Inefficient Task management
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