Zendesk Suite
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Review Zendesk Support Suite
What do you like best about the product?
User friendly and Customer Support and lots of features
What do you dislike about the product?
While Zendesk Support Suite is a robust customer service platform, I find its complexity and setup process challenging
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite addresses fragmented communication, repetitive tasks, and lack of visibility in customer service by consolidating all support channels, automating workflows, and offering real-time insights.
Best Customer Service Handling
What do you like best about the product?
Its ecosystem, And its integration with multiple tools, how easily the tasks can be seggragated between team members. Its a single stop solution with rich set of features.
What do you dislike about the product?
Can be easier for beginners.
Can be a bit improved for onboarding multiple tools integrations.
Can be a bit improved for onboarding multiple tools integrations.
What problems is the product solving and how is that benefiting you?
Able to track customer requests of multiple teams, and track status really well. Its been efficient, helpful solution tool.
Reliable tool for managing customer conversations/ All-in-one support platform that scales well
What do you like best about the product?
It centralizes all customer communication in one place. The interface is clean, and setting up workflows is simple once you get the hang of it.
What do you dislike about the product?
Onboarding tutorials would help new users.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us manage customer queries from multiple channels—email and chat—in one unified platform. It reduces response time, improves team coordination, and ensures no query is missed. The automation features help streamline repetitive tasks, saving time and boosting productivity.
A Reliable Choice for Scaling Customer Support with Ease
What do you like best about the product?
Zendesk's omnichannel capabilities are genuinely impressive — being able to handle emails, chats, calls, and social messages all from one unified agent workspace reduces clutter and boosts response time. The automation features, like triggers and macros, save tons of manual effort. Integration with third-party tools (like Jira, Slack, and Shopify) is seamless, and the reporting dashboard gives real-time insights that help us make data-driven decisions.
What do you dislike about the product?
We were struggling with fragmented communication across channels and a lack of visibility into agent performance. Zendesk gave us a centralized solution to manage customer interactions efficiently. It’s improved our first-response time, agent productivity, and overall customer satisfaction significantly.
What problems is the product solving and how is that benefiting you?
Automation tools like triggers, macros, and SLAs have reduced manual workloads and ensured timely follow-ups, while the built-in reporting gives us actionable insights into agent performance and customer satisfaction. It has also enabled better collaboration between support, sales, and product teams thanks to its seamless integration with tools like Salesforce, Jira, and Slack.
Highly managed and easy to integrate with other tools
What do you like best about the product?
I used zendesk support with jira. I was very powerful tool with many features. Its a best tool for create and track the tickets of any project.
What do you dislike about the product?
Need to improve the UI and take care of UI component positions.
What problems is the product solving and how is that benefiting you?
Clients reported their issues on zendesk which was very helpful to track and followup.
Zendesk support suite: The backbone of better customer care
What do you like best about the product?
1. Robust Reporting & Analytics
2. Intuitive & Customizable Agent interface
3. Reliable Cloud based Infrastructure
4. Extensive customization via APIs
2. Intuitive & Customizable Agent interface
3. Reliable Cloud based Infrastructure
4. Extensive customization via APIs
What do you dislike about the product?
Limited customization on lower plans that’s not a big issue.
Complex setup and Admin configuration
Complex setup and Admin configuration
What problems is the product solving and how is that benefiting you?
1. It combines all communication channels into a unified inbox, so agents can manage every interaction in one place.
2. Offers ticketing and workflow automation, ensuring issues are routed correctly
3. Includes analytics and reporting dashboards that show ticket volumes, resolution times, CSAT scores and more
2. Offers ticketing and workflow automation, ensuring issues are routed correctly
3. Includes analytics and reporting dashboards that show ticket volumes, resolution times, CSAT scores and more
Wonderful experience using zendesk
What do you like best about the product?
Zendesk is cloud- based customer support tool that works to manage communication challenges from email and chats to voice calls.
The software is easy to understand and quickly provides resolutions to agents, who carry on companies interactions with customers.
The best part about Zendesk is comprehensive agent knowledge base, omni channel communication, user-friendly interface, superb ticketing system and its Ai powered capabilities like Answer bot and Ai support with quality assurance and reliability. As an agent I’ve professionally used it for months and found no troubles. I believe Zendesk is one of the best Supprt Suite out there.
The software is easy to understand and quickly provides resolutions to agents, who carry on companies interactions with customers.
The best part about Zendesk is comprehensive agent knowledge base, omni channel communication, user-friendly interface, superb ticketing system and its Ai powered capabilities like Answer bot and Ai support with quality assurance and reliability. As an agent I’ve professionally used it for months and found no troubles. I believe Zendesk is one of the best Supprt Suite out there.
What do you dislike about the product?
Well to be honest there is nothing that I dislike about Zendesk.
What problems is the product solving and how is that benefiting you?
I find the most beneficial side of Zendesk as central user-friendly agent knowledge base to provide resolutions to customers and even the ticket raising can be done smoothly and documentation can be done in minutes for further assistance in future.
Optimizing Sales Operations with Zendesk
What do you like best about the product?
Zendesk Support Suite's strongest feature is its seamless omnichannel integration. It unifies conversations from email, chat, social media, and phone into a single, contextual agent workspace, dramatically boosting agent efficiency and improving the overall customer experience.
What do you dislike about the product?
Its pricing structure is a common criticism. Costs can become surprisingly high as you add more agents or require advanced features, which are often locked behind more expensive plans, making it less accessible for smaller teams with complex needs
What problems is the product solving and how is that benefiting you?
It solves data silos by unifying support and sales data. This gives me a full customer view, helping identify upsell opportunities and churn risks
Good for using and understanding
What do you like best about the product?
It was easy to connect and resolve the issues
What do you dislike about the product?
I don't have any dislike for Zendesk support Suite.
What problems is the product solving and how is that benefiting you?
I was good to me for the support team
Best ticketing software
What do you like best about the product?
Best and excellent support for managing tickets
What do you dislike about the product?
Nothing every thing is good and I like it
What problems is the product solving and how is that benefiting you?
It helps me in managing all my tickets in one place
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