Zendesk Suite
ZendeskExternal reviews
6,483 reviews
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Very nice experience
What do you like best about the product?
The management and the best part the dashboards
What do you dislike about the product?
Nothing my experience is good with applications
What problems is the product solving and how is that benefiting you?
We are using as ticketing tool
Best AI enhanced support platform
What do you like best about the product?
It enables support across email, live chat, social messaging, voice calls, and in-app support, all in one interface making it suitable for all scenarios.
What do you dislike about the product?
not suitable for smaller screens. the pricing is little high.
What problems is the product solving and how is that benefiting you?
It has a strong self-service support. A complete all-in-one solution platform which smoothly manages customer interaction via mail, chat, voice and more from a ticketing system.
Good support with secured access with multiple options available
What do you like best about the product?
Ticketing
Multi support
Live chat and messaging
Automation macros
Agent workspace
Multi support
Live chat and messaging
Automation macros
Agent workspace
What do you dislike about the product?
Feature access
Price and limitations
Data export problem
Mobile app inefficiency
Agent suite account management problem
Price and limitations
Data export problem
Mobile app inefficiency
Agent suite account management problem
What problems is the product solving and how is that benefiting you?
Communication channels
Workflows
Customer visibility
Workflows
Customer visibility
A Flexible tool
What do you like best about the product?
Integrated channel support. The ability to have customers interact seamlessly via chat, email and voice & knowledge articles. With customizable ticketing fields and automation options, I can easily categorize and prioritize tickets, ensuring that no customer query goes unanswered.
What do you dislike about the product?
The customer service for Zendesk itself is not that great. They should be looking into complaints and issues more efficiently.
What problems is the product solving and how is that benefiting you?
It is an integrated platform, which is secured and reliable.
We can check out the history of the ticket and can create and search for relevant KBs directly in the ticket panel only
Calculating the workforce and doing calls & chats is just perfect.
It reduces the effort as well the productivity.
We can check out the history of the ticket and can create and search for relevant KBs directly in the ticket panel only
Calculating the workforce and doing calls & chats is just perfect.
It reduces the effort as well the productivity.
Wonderful platform to manage customer interactions
What do you like best about the product?
One platform which brings multiple channels together such as Email, chat, voice, ticketing, macros and analytics together. Users/agents can manage conversations without switching tools. Easy to impement and it can help us automate the repetative tasks with ease.
What do you dislike about the product?
It needs a regular updates, configuration and monitoring to stay effective.
What problems is the product solving and how is that benefiting you?
It helps me to bring multiple channels together such as email, chat, voice etc. It also provides real time dashboards and custom reports which helps in taking a business decision.
Beautiful and Seemless UI
What do you like best about the product?
Customer Support Chat bot with AI agent. The easy of use and UX flow and integrations.
What do you dislike about the product?
Nothing specific , just some AI responses.
What problems is the product solving and how is that benefiting you?
Customer Queries
I recommend Zendesk, still it can be even better
What do you like best about the product?
You can find information easily, you can open several tabs, you can sort your stuff in a custom way. It has a lot of option to create forms . Escalations are easy
What do you dislike about the product?
The ticket status, only 3, on hold, open, and pending. I wish I had another 1 or 2, so I can prioritize my tasks
What problems is the product solving and how is that benefiting you?
It helps me to check previous tickets easily. It helps me to use widgets to get automated responses and check my schedule, all this helps me to save time.
Ease of Use and User Friendly
What do you like best about the product?
Ticket creation, tracking, and response workflows are streamlined and organized. Features like quick ticket updates and internal notes facilitate collaboration and clarity within support teams.
Built-in tools like macros, triggers, and AI-powered responses automate repetitive tasks, proactively address customer needs, and increase productivity
Built-in tools like macros, triggers, and AI-powered responses automate repetitive tasks, proactively address customer needs, and increase productivity
What do you dislike about the product?
While the interface is modern, fully utilizing workflows, automations, and customizations often requires significant onboarding and technical expertise. New users, especially those unfamiliar with support platforms, may need extensive training, adding to implementation time and costs.
The built-in analytics can be confusing to configure, and lower-tier plans typically lack advanced reporting tools or the ability to export ticket data easily. This restricts data-driven performance tracking unless users connect external BI systems or upgrade their plans.
The built-in analytics can be confusing to configure, and lower-tier plans typically lack advanced reporting tools or the ability to export ticket data easily. This restricts data-driven performance tracking unless users connect external BI systems or upgrade their plans.
What problems is the product solving and how is that benefiting you?
Ease of Use
Super helpful at solving my problems!!
What do you like best about the product?
I like that I can explain what happened in my end, and most of the time, they know just what to do without having to waste a lot of time on communication that is redundant.
What do you dislike about the product?
Nothing so far - I have only had good experiences with these guys!
What problems is the product solving and how is that benefiting you?
Usually when I contact them, it's because I have had an issue with a survey, or something similar, and need technical direction on how to complete action.
Zendesk Review
What do you like best about the product?
Working with zendesk helped me align my tasks with ease..Great User Friendly UI/UX to work on.
What do you dislike about the product?
Organizations needing detailed insights may need to pay more or integrate third-party BI tools.
What problems is the product solving and how is that benefiting you?
Easy Handling Multiple Chats
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