Zendesk Suite
ZendeskExternal reviews
6,477 reviews
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Effortless Support Management, All in one at same place
What do you like best about the product?
The things I like is Intuitive, unified interface,fast setup & onboarding,powerful automation & ticket management & comprehensive reporting & analytics.
What do you dislike about the product?
High cost for advanced features which makes it costly process for a business aspect. There is customization complexity which makes process bit difficult to understand person to person.
What problems is the product solving and how is that benefiting you?
The biggest benefit is increased team productivity and better customer satisfaction. With smart automation (macros, triggers), ticket routing, and detailed reporting, we’re able to respond faster and track performance accurately. The integration with our CRM and help center also creates a seamless experience for both agents and customers.In summary Zendesk has helped our business to move from reactive to proactive customer support—reducing resolution times, improving team coordination, and giving us valuable insights to scale efficiently.
Smooth and efficient customer support management
What do you like best about the product?
Zendesk AI capabilities, including AI Agents and Copilot, are easy to use and have greatly enhanced our support operations. By automating routine tasks and offering agents real-time assistance, these tools have enabled us to respond more quickly and improve overall customer satisfaction.
What do you dislike about the product?
I like how zendesk AI features are, like AI agents, copilots. Honestly, it could be actually still better at understanding tricky questions and connecting smoothly with other tools we use.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps centralize customer queries from multiple channels into one platform, making it easier to track, prioritize, and resolve issues quickly. Automation and triggers reduce manual work, while analytics provide insights into team performance and customer satisfaction. This has improved response times, streamlined workflows, and enhanced the overall customer experience.
Solid support tool with room for improvement
What do you like best about the product?
I like that everything is in one place, which makes it easy to keep track of customer conversations. The interface is generally clean and intuitive, and once you get used to it, it’s pretty efficient. The automation features save a lot of time, and I appreciate the ability to customize workflows for different teams.
What do you dislike about the product?
It can feel slow at times, especially with larger ticket volumes, and some basic features are locked behind higher pricing tiers. The reporting dashboard could be more flexible, and integrating with other tools sometimes requires extra work or third-party add-ons. While it’s powerful, the learning curve for new users can be steeper than expected.
What problems is the product solving and how is that benefiting you?
It helps centralize all customer support requests into one place so nothing falls through the cracks. Instead of juggling multiple platforms for emails, tickets, and live conversations, everything is tracked in a single dashboard. This makes it easier to prioritize, respond faster, and keep a record of all interactions for follow-up or team collaboration.
Zendesk : Platform for managing emails and chats
What do you like best about the product?
Zendesk is a platform which helps to manage emails and chats on a single platform. It helps to integrate it with Help Centre as well.
What do you dislike about the product?
The user interface is not so good and can become very complex for new user. The integration sometimes become difficult with the new applications.
What problems is the product solving and how is that benefiting you?
It helps to manage emails and chats on a single platform. It also helps to keep tracking of customer satisfaction level and keep tracking of team growth as well.
Simple but needs more flexibility
What do you like best about the product?
Easy to use with quick, clear responses.
What do you dislike about the product?
Limited customization and slow updates .
What problems is the product solving and how is that benefiting you?
It streamlines customer queries, improves response times, and centralizes communication for better efficiency.
Intuitive and Reliable Ticketing Solution
What do you like best about the product?
I find Zendesk Support Suite extremely easy to use, even when setting it up for the first time. The tool is convenient for raising tickets and solving issues quickly, enhancing our workflow efficiency. Moreover, the support provided is top-notch, which encourages me to continue its use. I also appreciate the insights and learning opportunities from reviews of previous users, which add great value to my experience.
What do you dislike about the product?
I find that the user interface could be nicer and more interactive.
What problems is the product solving and how is that benefiting you?
I use Zendesk as a ticketing tool to raise issues, solve problems, and assign tasks, which makes it easier and more convenient to manage support workflows effectively.
Reliable and efficient support platform
What do you like best about the product?
It makes it easy to keep track of customer interactions across multiple channels in one place. The interface is intuitive, automation rules save a lot of manual work, and reporting tools give clear insights into team performance. It’s reliable, scales well with growing volumes, and integrates smoothly with other tools we use.
What do you dislike about the product?
complex automations can be tricky to set up without technical knowledge
What problems is the product solving and how is that benefiting you?
It centralizes all customer conversations from email, chat, and social channels, so nothing slips through the cracks.
Great Support Suite
What do you like best about the product?
What I like best about Zendesk Support Suite is how it unifies multiple customer communication channels—email, chat, social media, and voice—into a single, easy-to-navigate interface. This centralization makes it easier for support teams to deliver fast, consistent, and personalized responses without switching between tools. I also appreciate the automation features, such as triggers, macros, and workflows, which help improve efficiency and reduce repetitive tasks. Additionally, its robust reporting and analytics give clear insights into ticket trends, response times, and customer satisfaction, allowing data-driven improvements to the support process.
What do you dislike about the product?
No nothing to dislike, loved the application
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps solve the challenge of fragmented customer communication by bringing all channels—email, chat, social media, and calls—into one unified platform. This eliminates the risk of missing customer queries and ensures a consistent support experience across touchpoints. It also addresses efficiency issues through automation tools like macros, triggers, and ticket routing, which reduce response times and improve agent productivity. The reporting and analytics features give us actionable insights into performance, customer satisfaction, and common pain points, enabling us to proactively improve service quality. Overall, it streamlines support operations, increases customer satisfaction, and allows the team to focus on higher-value interactions.
An Overview Of Zendesk Support Suite
What do you like best about the product?
Zendesk Support Suite helps us to manage emails and in an efficient manner on a single platform. By using this we can also check the customer satisfaction level as well as the team performance. We can also integrate with Help Center for efficient working
What do you dislike about the product?
If the user needs to use advance tools in the Zendesk then they need to pay a high pricing which is not so good. The other thing is some of the user interface icons looks like the outdated one like of the early 2010s one and they need to be updated.
What problems is the product solving and how is that benefiting you?
It is helping to manage emails on a single platform and try to check the customer satisfaction level at the same time as well. It also helps to build team and custom reports as well.
Zendesk Support Suite – best All-in-One Support Platform
What do you like best about the product?
I'm frequenlty using this from past few months It's been a strong asset for managing customer support across multiple channels. It ease to use and integration which brings together email, live chat, voice, and social media omnichannel Support implementation.
What do you dislike about the product?
I believe all good nothing for me as of now
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping us solve customer support challenges by centralizing communication improving response times and increasing team efficiency.
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