Zendesk Suite
ZendeskReviews from AWS customer
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ZD Support Suite
What do you like best about the product?
What I like most about this is that everything is bundled all in one
What do you dislike about the product?
What I dislike most about zendesk suite is how hard it is for customization. I don't think I'm the only one with this issue as well.
What problems is the product solving and how is that benefiting you?
When I was in CS, it helped a lot concerning managing large influx of customer queries and emails etc
The ease of a all in one support system
What do you like best about the product?
The ease of being same to have a singe system for phones, chats, and emails!
What do you dislike about the product?
I wish when you called someone back from a missed call they would keep it all on a single ticket
What problems is the product solving and how is that benefiting you?
It’s making it to where we can resolve things without the use of multiple systems
Zendesk is losing the race
What do you like best about the product?
At this point, there's not much to like really.
What do you dislike about the product?
We compared Zendesk, Intercom, Fresdesk, and Crisp, and all of the legacy players are starting to lose grip on what makes a good and modern support tool. Zendesk in particular is convoluted, lacking features, and expensive.
What problems is the product solving and how is that benefiting you?
We were looking to build knowledge base, chat, and proactive support workflows. But integration with Zendesk was too complicated and the product is too expensive.
Easy to use for your Customer Service Needs
What do you like best about the product?
Very user friendly. Easy to use and answer questions by replying or linking articles. We use the system daily for our Customer Support needs.
What do you dislike about the product?
Nothing - able to use it on the go and on desktop
What problems is the product solving and how is that benefiting you?
Offering our customers immediate answers to questions and the the suggestion articles that come up are perfect to help save time for user.
Wonderful Service for buisness
What do you like best about the product?
The most helpful part of Zendesk Support Suite is its intuitive ticket management system. It's easy to respond to and categorize tickets, which streamlines support. Also, the ability to link tickets directly to Jira is a huge advantage—it helps coordinate smoothly with the development team when technical issues arise.
What do you dislike about the product?
There’s nothing particularly bad about Zendesk Support Suite. However, I do prefer the previous version of the main dashboard—it was more user-friendly.
What problems is the product solving and how is that benefiting you?
Customer's complain, question, etc.
Using Zendesk for our customer success
What do you like best about the product?
easy to track customer's issue, customized the fields
What do you dislike about the product?
It is not easy to integrate with Atlanssian Jira
What problems is the product solving and how is that benefiting you?
tracking customer's issues, new feature requests
Robust tool
What do you like best about the product?
As an admin, there are a lot of custom rules and workflows that you can set up for your team, and that is really useful.
What do you dislike about the product?
As an administrator, I don't like how you can't delete staff/agent accounts from the admin portal, you have to go into Zendesk support to "downgrade" them to an end-user. Its clunky and has left unwanted artifacting after employees have left in the past.
What problems is the product solving and how is that benefiting you?
Customer support is robust
Zendesk provides Sensational Programming that Guarantees Success
What do you like best about the product?
What i like best and find most helpful about Zendesk Support Suite are the customer service features included in the program that allow me to better assist clients.
What do you dislike about the product?
My least favorite aspect of Zendesk is the lack of ease for frequent users, I believe that Zendesk would be more useful if they included more features that catered to frequent users and stored information and predicted actions based on their last use on the site.
What problems is the product solving and how is that benefiting you?
Zendesk helps resolve customer-related issues by providing live tickets to track resolutions, helping me offer my clients an all-around better experience.
Great for support
What do you like best about the product?
Zendesk is very useful because it is easily customisable to capture all customer support requests related to your business
What do you dislike about the product?
can be difficult to use without professional training
What problems is the product solving and how is that benefiting you?
We use it mainly for customer support interactions
Organization and scale
What do you like best about the product?
We are currently a team of 6 analysts who use Zendesk on a daily basis. What impresses me most about the platform is its ability to organize the activities of our support project, serving more than 3,000 users and centralizing everything in a single environment.
With a clean and intuitive interface, it's possible to build a unified management, integrated with channels such as WhatsApp and Facebook.
The most interesting thing is that by analyzing the data using the Explore reporting feature, I can generate valuable insights for developing new products and business opportunities.
With a clean and intuitive interface, it's possible to build a unified management, integrated with channels such as WhatsApp and Facebook.
The most interesting thing is that by analyzing the data using the Explore reporting feature, I can generate valuable insights for developing new products and business opportunities.
What do you dislike about the product?
I realize that the community here in Brazil is still not as active as that of our competitors. This results in less engagement and also less feedback on improvements.
This week, for example, there was a request for a dark mode interface option. We believe that a stronger community could have a greater impact on the development of the suite.
This week, for example, there was a request for a dark mode interface option. We believe that a stronger community could have a greater impact on the development of the suite.
What problems is the product solving and how is that benefiting you?
Centralization of contacts, volumetric reports and identification of intersections.
The most frequently asked questions could be resolved with clearer and more user-friendly instructions.
The most frequently asked questions could be resolved with clearer and more user-friendly instructions.
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