Zendesk Suite
ZendeskExternal reviews
6,506 reviews
from
and
External reviews are not included in the AWS star rating for the product.
One Stop Customer Experience
What do you like best about the product?
AI features in Zendesk are amazing alongside with Zendesk CCas and a lot fo new features and the company is evolving to provide the best in class customer experience solutions to it's clients
What do you dislike about the product?
The reporting is bad, but they are getting better with realtime reporting and there are few limitations on talk for their voice which I think they shoudl definitely look at alternatives
What problems is the product solving and how is that benefiting you?
Zendesk solves a lot of problems for us in answering customer queries for B2B and B2C, lead generation, Reporting, Messaging, social and calls. We can write AI procedures to increase efficiency of agents and automation scope is also very high on Zendesk.
Empowering Our Team with Seamless Support
What do you like best about the product?
We've been using Zendesk Support Suite for several months now, and it’s been a game-changer for our customer service operations. The interface is intuitive, the automation options are incredibly helpful, and it allows our team to stay organized and respond faster — without losing that human touch.
What really stands out is how Zendesk helps us personalize every interaction, even as we scale. It feels less like a ticketing system and more like a platform for real conversations.
Highly recommend it for teams that care about both efficiency and empathy.
What really stands out is how Zendesk helps us personalize every interaction, even as we scale. It feels less like a ticketing system and more like a platform for real conversations.
Highly recommend it for teams that care about both efficiency and empathy.
What do you dislike about the product?
The interface can be a bit complex for new users, and advanced customization options are somewhat limited. Pricing also adds up quickly as you scale. Support response times could be faster.
What problems is the product solving and how is that benefiting you?
Zendesk helps us manage customer queries efficiently by centralizing communication across channels. It streamlines support, improves response time, and ensures no request falls through the cracks — boosting both team productivity and customer satisfaction.
Zendesk: Living Manifestation of Customer Service
What do you like best about the product?
Zendesk's ever evolving UI/UX provides a crystal clear clarity which not only meete an individual's business requirements but it helps users to improvise their work,
What do you dislike about the product?
Do whatever it takes to ensure Zendesk's game changing functionalities do not falter real time.
What problems is the product solving and how is that benefiting you?
Zendesk is the rapidly in the process of becoming the best and not one of the best.
The basic configuration is correcting my grammer while generating conversations or the feature to store custom templates just sets it apart from other CRM tools.
The basic configuration is correcting my grammer while generating conversations or the feature to store custom templates just sets it apart from other CRM tools.
Zendesk
What do you like best about the product?
Zendesk Support Suite makes it easy to manage customer conversations across email, chat, phone, and social channels—all in one place.
What do you dislike about the product?
Zendesk Support Suite can feel complex to set up, expensive for small teams, and sometimes slow in response handling.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps solve customer support challenges by streamlining ticket management, enabling faster response times, and providing multichannel support (email, chat, social, etc.). This improves customer satisfaction and makes it easier for support teams to work efficiently.
It's an amazing experience with Zendesk Support Suite
What do you like best about the product?
The major thing I would like to apprentice is the service of the Zendesk support and the User Interface
What do you dislike about the product?
Nothing as of now which I have to highlight as dislike
What problems is the product solving and how is that benefiting you?
It will provide the solution to create the ticketing system for my business for Run PG groups
Zendesk
What do you like best about the product?
Easy to use and user friendly interface and ease of integration with other tools .
Features like macros , triggers and automation rules help streamline repetitive task
Features like macros , triggers and automation rules help streamline repetitive task
What do you dislike about the product?
Potentially expensive especially for lower business
What problems is the product solving and how is that benefiting you?
Streamline the complex issues
Streamlined Support Experience with Great Automation
What do you like best about the product?
Zendesk Support Suite offers a very intuitive and user-friendly interface that makes it easy to manage and track customer tickets across multiple channels. The automation tools and trigger-based workflows save a lot of manual effort, improving both efficiency and response times. Integration with email, chat, and social media is seamless, which helps in maintaining a unified customer experience.
What do you dislike about the product?
The reporting and analytics features could be more customizable and detailed. Sometimes the dashboards lack flexibility for specific insights. Also, pricing can be a bit steep for small businesses, especially when scaling up with additional features or agents.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping us centralize all customer interactions across email, chat, and social media in one place, which greatly improves response times and agent productivity. It has streamlined our ticket management process and ensures nothing falls through the cracks. This has led to improved customer satisfaction, better SLA compliance, and more efficient support team operations.
The experience was really awesome and smooth
What do you like best about the product?
The best thing about the Zendesk Support Suite is its omnichannel capabilities and robust automation features. Helped me a lot
What do you dislike about the product?
Nothing - All good. There’s nothing to criticise
What problems is the product solving and how is that benefiting you?
Agent support issues reporting and managing them
A Robust and Scalable Customer Support Platform
What do you like best about the product?
Zendesk Support Suite offers a unified platform for managing customer interactions across multiple channels—email, chat, social media, and voice. The integration between these channels is seamless, giving agents a holistic view of customer conversations. The UI is intuitive and clean, which helps new agents onboard quickly. I also appreciate the powerful automation features, triggers, and macros that make ticket management more efficient.
What do you dislike about the product?
While powerful, the system can be a bit overwhelming for smaller teams or companies without dedicated support operations. Some advanced features are locked behind higher pricing tiers, and reporting customization could be more flexible without needing to upgrade or integrate with third-party tools. Performance can also lag during peak usage.
What problems is the product solving and how is that benefiting you?
We use Zendesk Support Suite to manage customer service inquiries and support tickets for both B2B and B2C users. It integrates with our CRM and Slack, which streamlines communication and escalations.
Benefits Realized:
Reduced first response time through automation and macros
Improved customer satisfaction with unified multi-channel support
Better visibility into team performance through analytics and dashboards
Benefits Realized:
Reduced first response time through automation and macros
Improved customer satisfaction with unified multi-channel support
Better visibility into team performance through analytics and dashboards
My experience has been smooth and efficient — it helps you manage customer support across chat
What do you like best about the product?
It’s easy to use, helps manage customer queries efficiently, and keeps all communication in one place.
What do you dislike about the product?
Sometimes it's slow to load, and setting up advanced automation or triggers can be a bit complex without technical help
What problems is the product solving and how is that benefiting you?
Zendesk helps us manage customer support across chat, email, and calls in one platform. It saves time, improves response speed, and keeps everything organized.
showing 131 - 140