Zendesk Suite
ZendeskExternal reviews
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A Powerful and Easy-to-Use Customer Support Platform
What do you like best about the product?
Zendesk Support Suite helps us manage customer inquiries from our website, email, and social media in one unified dashboard. For our e-commerce operations, quick response times are critical—and Zendesk’s automation features like macros and triggers help us handle high volumes efficiently. It also integrates well with our order management system, making it easy to track and resolve customer issues fast.
What do you dislike about the product?
While Zendesk Support Suite is very efficient overall, the pricing can be a bit steep for small or growing e-commerce businesses. Some advanced features like detailed analytics or certain integrations are only available in higher-tier plans. Also, the mobile app could be more responsive—it sometimes lags when handling tickets on the go.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all customer interactions from multiple platforms—email, chat, and social media—into one place. This eliminates the confusion of switching between tools and ensures that no customer query is missed. For our e-commerce business, this means faster response times, better customer satisfaction, and a more organized workflow for our support team. It also helps us monitor team performance and identify areas for improvement through detailed analytics.
Zendesk Support
What do you like best about the product?
Zendesk Support suite is favoured for its integrated, omni channel approach to customer service.
What do you dislike about the product?
A common dislike about Zendesk Support suite is that it can be complex and overwhelming.
What problems is the product solving and how is that benefiting you?
Zendesk Support suite is used by business to manage and improve customer service interaction across multiple channels.
Zendesk Support Suite Review
What do you like best about the product?
What I like best about Zendesk Support Suite is its unified interface that brings together email, chat, social messaging, and voice in one place. The automation tools, customizable ticket workflows, and powerful reporting features significantly improve agent productivity and customer satisfaction. It’s also easy to integrate with third-party tools and CRMs, which makes it a flexible solution for various support needs.
What do you dislike about the product?
Certain advanced features are only available in premium plans, which might not be financially viable for smaller teams or startups
What problems is the product solving and how is that benefiting you?
I use Zendesk Support Suite for integration purposes as a developer, working on custom solutions tailored to one of my client's support operations.
Zendesk is pioneer in customer service that provide many other features as well
What do you like best about the product?
Zendesk is easy and convenient option for anyone who is not familiar with CRM tools. It ensures you get timely notification when there is customer in line. Easy ticket forwarding system to send the concern to higher authority.
What do you dislike about the product?
I dislike the dashboard or UI of Zendesk. I believe it could be better because one can get confuse if there is chat and other tasks to do on the dashboard.
What problems is the product solving and how is that benefiting you?
Zendesk helps in providing top notch customer support. It helps in giving timely response and retaining customer. Updating the team about customer support concerns.
Great way to connect worldwide
What do you like best about the product?
You can connect worldwide. In my profile i can call worldwide to our vendors, banks, clients and it keeps a track as well for every call with recording for audit purposes and various categories as well.
What do you dislike about the product?
Reports and dashboards are difficult to download and view.
What problems is the product solving and how is that benefiting you?
Its recording all calls and emails which i use for audit purposes and improvements
Good to have Support Tool
What do you like best about the product?
Zendesk's support suite is one of the best in the market, and I, as a user, was using its Email and Chat support, both of which had a good flow. The platform is self-explanatory and easy to use, making it easy to learn about by simply viewing its interface.
What do you dislike about the product?
Sometimes the tool used to lag a bit, but moreover it's a good tool
What problems is the product solving and how is that benefiting you?
Zendesk is solving a manual way of support via automation, it eases the efforts, it has a knowledge base which helps as a self-support to clients.
Awesome
What do you like best about the product?
It has a very fabulous & fantastic UI & easily navigate to all the required features, I recommend everyone should go through it if the are ever have used Zendesk before.
What do you dislike about the product?
As of now nothing, but yeah it can improve more in the future
What problems is the product solving and how is that benefiting you?
Specific Frontend Issue & easy customer support reach
CRM with almost everything you need
What do you like best about the product?
It’s ability to customise and specially the UI which is refreshing as compared to other similar capabilities CRM.
What do you dislike about the product?
The UI seems to be slow sometimes even with decent internet connection. But overall nothing big to dislike
What problems is the product solving and how is that benefiting you?
We have integrated our complex backend with zendesk UI to manager our customer and sites
Quick, Efficient and Easy to Use
What do you like best about the product?
The most helpful things about Zendesk support suite is how easy to use it for the support agents after the initial setup.The implementation is also prettry straight forward and we can deploy it in an hour.
The customer support team uses it on a daily basis as they have to provide customer support for our shopify stores
The customer support team uses it on a daily basis as they have to provide customer support for our shopify stores
What do you dislike about the product?
Some of the downsides is that it can be complex for some people to setup initially
What problems is the product solving and how is that benefiting you?
We use it to provide support on various shopify stores that we handle for our clients via pre populated answers or live chat
Zendesk Review - Neha Yadav - First Line Technician (HIPLA - InVentry)
What do you like best about the product?
The ability to take tickets in your name on your own.
The flexibility with SLA's tickets
Filters
the redacting feature
The flexibility with SLA's tickets
Filters
the redacting feature
What do you dislike about the product?
I would like to see Auto Assign, its a major drawback of Zendesk
Tickets should be automatically assigned rather than the manual system
Tickets should be automatically assigned rather than the manual system
What problems is the product solving and how is that benefiting you?
We can access help guides on side
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