Zendesk Suite
ZendeskExternal reviews
6,477 reviews
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Helpful but sometimes confusing
What do you like best about the product?
I think it has given me professional contact with businesses that otherwise may have not been personalized to me.
What do you dislike about the product?
I think it is sometimes hard to determine how to log in and if I have a message or am being guided there for another reason.
What problems is the product solving and how is that benefiting you?
It is helping me have quicker communication with other people.
Reliable and User-Friendly Customer Support Solution
What do you like best about the product?
I like Zendesk Support Suite for its easy-to-use interface and seamless multi-channel support that helps resolve customer issues quickly.
What do you dislike about the product?
Sometimes the reporting features can be limited and the pricing gets expensive as you scale.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite streamlines customer communication by unifying multiple channels into one platform, helping us respond faster and improve customer satisfaction.
Zendesk Review
What do you like best about the product?
It is all in one support platform,It has user frinedly interface, we can customise the workflow in it, Analytics and reports are very accurate. Implementations is easy, Customer support is also prompt.
What do you dislike about the product?
High costing for advanced features. also feel it could overwhelming for small teams.
What problems is the product solving and how is that benefiting you?
It has made our lives easy with all the details and tagging we can analyse and have great insights
Zendesk is good tool to integrate with your business for support amd customers intersections.
What do you like best about the product?
It is easy to integrate and it provides a website with good ui along with it
What do you dislike about the product?
Customisations are not there and sometimes server is slow.
What problems is the product solving and how is that benefiting you?
Making our business workflow easier
amazing
What do you like best about the product?
Ease of Use and Clean Interface, Robust Reporting and Analytics
What do you dislike about the product?
setup and customization can be complex.Things like custom dashboards, advanced routing, or branding often require enterprise-level subscriptions
What problems is the product solving and how is that benefiting you?
Agents juggling multiple tools or interfaces waste time switching between platforms, causing delays and inconsistency.
Great Tool for Centralizing and Automating Support
What do you like best about the product?
What i like best about Zendesk Support Suite is that it brings all our customer conversations, whether in email, live chat or social media into one place. This really helps me to stay organised and respond faster without jumping between different tools. I also find the automation features like triggers and macros very helpful for handling repetitive tasks and keeping our responses consistent. I use Zendesk regularly and over time it has made the support process more efficient. It also integrates well with other platforms i rely on, which keeps everything connected. Once i got familiar with the system, the interface felt institutive and fits well into my daily workflow. I found the ease of implementation to be quite manageable. There is a slight learning curve at the beginning but the documentation provided clear instructions that made the setup process smoother. Customer Support has not been needed so far but the documentation has been helpful and clear whenever i needed assistance.
What do you dislike about the product?
What i dislike about Zendesk Support Suite is that the current free trial last only 14 days, which isn't enough for a complete hands-on experience or to fully evaluate the platform before making a purchase decision. A one-month free trails would be more practical. Additionally several powerful features, especially the Advance AI tools come as paid add-ons rather than being included in the mail plans, which can limit access to the full potential of the platform
What problems is the product solving and how is that benefiting you?
For me, Zendesk Support Suite has really helped bring all customer conversations into one place, which ,make it easier to stay on top of things without switching between tools. It also helps to reduce repetitive work with features like automations and macros, which makes responding faster and more consistent. Overall it's made the support process more efficient and manageable.
Highly recommended
What do you like best about the product?
The quick learning curve, adaptability, integration, and full suite for customer support.
What do you dislike about the product?
The mobile app has occasional bugs such as the back button not working at times. But overall, nothing major.
What problems is the product solving and how is that benefiting you?
Zendesk is making support easier for business. As someone from a small business, this has been highly beneficial for me.
Excellent Customer Support Experience!
What do you like best about the product?
Zendesk has truly impressed me with its intuitive interface and powerful support tools. Setting up our help desk was simple, and managing customer inquiries is now faster and more organized. The automation features and analytics give us great insight into our team's performance. Most importantly, the customer support from Zendesk itself has been top-notch—responsive, friendly, and always helpful. Highly recommended for any growing business!
What do you dislike about the product?
While I appreciate the overall functionality of Zendesk, I believe there’s room for improvement in the customization options. A bit more flexibility in tailoring the interface to specific workflows would take the experience from great to exceptional. That said, the core features are strong and reliable, and I’m confident Zendesk will continue evolving with user feedback.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping us centralize all customer interactions across email, chat, and social media into one unified platform. This solves the problem of scattered communication and delays in response times. As a result, our support team is more efficient, our response times are faster, and our customers are getting consistent, high-quality service no matter how they reach out. It’s greatly improved both our workflow and customer satisfaction.
A good tool to be used by Support team
What do you like best about the product?
The clean User interface of Zendesk allowing everyone to navigate between support tickets easily and assign within team members very efficiently.
The APIs available maked it easy to integrate it with different systems.
The APIs available maked it easy to integrate it with different systems.
What do you dislike about the product?
It had some key missing features like assigning Account manager to a particular Account such that if snay support request comes from this account it should always go to specific user.
What problems is the product solving and how is that benefiting you?
Earlier we used excel to manage support tickets but as number of customers and there support tickets increased we started using Zendesk. It helped us to manage our support tickets very efficiently and also assign the support tickets to different teams and persons. This increased our productivity and we were able to solve tickets in large volumes.
Outstanding services
What do you like best about the product?
the user experience is quite impressive.
What do you dislike about the product?
i think fonts need some touches. however the overall system is impressive
What problems is the product solving and how is that benefiting you?
it covers maximum things, a complete suite for support
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