Zendesk Suite
ZendeskExternal reviews
6,477 reviews
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My professional experience with Zendesk as a fresher
What do you like best about the product?
I never found it difficult to navigate through Zendesk as with most of new softwares. It was pretty user friendly. I was able to not waste time clicking through several direction to find what I want. Because everything was intuitive and I appreciate the how I can collaborate with me colleagues.
What do you dislike about the product?
I can only find the colours being not fun.
What problems is the product solving and how is that benefiting you?
I used it to support my customers and manage emails.
“Powerful All-in-One Support Platform”
What do you like best about the product?
It’s great having all our support channels in one dashboard. I don’t have to switch between tools, and I can see the full history of a customer’s issue in one view.
What do you dislike about the product?
It can be tricky to set up exactly how you want it, and finding certain settings takes a while. The reporting tools are good, but I wish they were a bit easier to customize
What problems is the product solving and how is that benefiting you?
It helps us manage customer requests from email, chat, and social media in one place, so we don’t miss messages or duplicate work. Having everything organized in one system means faster response times, better tracking of issues, and a clearer view of customer history, which makes support more consistent
Zendesk offers the best customer support resources in the industry
What do you like best about the product?
Really ease to use and offers the best customer support !
What do you dislike about the product?
You may rarely experience a technical issue, but you're sorted out as soon as possible
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is taking care of the stress of managing customer support and really help provide great customer experience.
Amazing
What do you like best about the product?
What I like best about Zendesk Support Suite is its ability to centralize all customer interactions—whether through email, chat, phone, or social media—into one unified workspace. This not only streamlines communication but also helps support teams respond faster and more effectively. I also appreciate its automation features, like triggers and macros, which reduce repetitive work, improve efficiency, and allow agents to focus more on delivering a personalized customer experience. The detailed analytics and reporting tools are another plus, as they provide actionable insights for improving service quality and team performance.
What do you dislike about the product?
What I find challenging about Zendesk Support Suite is that, while it’s a powerful tool, its extensive features can feel overwhelming for new users. The initial setup and customization require time and a good understanding of the system to fully leverage its capabilities. Additionally, some advanced reporting and automation features are locked behind higher-tier plans, which can limit flexibility for smaller teams. However, once the learning curve is overcome, the benefits outweigh the initial challenges.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is solving the problem of scattered and inefficient customer communication by bringing all interactions—email, chat, phone, and social media—into one unified platform. This eliminates the need to switch between multiple tools, reduces response time, and ensures that no customer query is missed. It also solves the challenge of inconsistent service quality by providing automation tools, macros, and knowledge base integration, which help standardize responses. For me, this means improved efficiency, better customer satisfaction, and more time to focus on complex issues rather than repetitive tasks.
Efficient and Reliable Tool for Multi-Channel Customer Support
What do you like best about the product?
I like that Zendesk brings all customer interactions—tickets, emails, live chats, and calls—into one easy-to-use platform. It helped me manage customer queries quickly and stay organized while working for a USA-based e-commerce company. The allocation of tickets is smooth, reporting is clear, and the integration with review and rating platforms makes it easy to track customer satisfaction.
What do you dislike about the product?
I didn't find any.
However, here’s a small learning curve for new users, but once you get used to it, it works very well.
However, here’s a small learning curve for new users, but once you get used to it, it works very well.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps manage all customer interactions in one place—tickets, emails, live chats, and calls—making it easy to respond quickly and keep track of ongoing issues. It reduces confusion by assigning tickets to the right agents and allows us to prioritize urgent cases. The reporting tools help measure team performance and customer satisfaction, and integration with review platforms makes it easier to monitor ratings. Overall, it has improved response time, increased productivity, and helped maintain a high level of customer service for our e-commerce business.
Easy and Helpful Customer Support Tool
What do you like best about the product?
Zendesk Support Suite makes it simple to handle customer questions and work together as a team.I like that it brings all customer messages—like emails, chats, and social media—into one place. The system is easy to use and helps agents work faster with fewer mistakes.It helps save time by automating common tasks and keeps track of all customer requests well. The reports also show how we can improve our service. It works well for small and big teams.
What do you dislike about the product?
The price is a bit high for small teams, and it takes some time to learn how to set everything up. Sometimes, it can be slow when many people use it at once.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves the problem of managing customer messages from different channels all at once. Instead of checking emails, chats, and social media separately, it brings everything together in one place. This helps me respond to customers faster and keeps all the conversations organized. Because of this, our team works better and customers get quicker, smoother support.
Reliable Customer Support Tool with Room for Refinement
What do you like best about the product?
Zendesk is efficient, unified & Scalable
What do you dislike about the product?
It has an steep learning curve & costly.
What problems is the product solving and how is that benefiting you?
Centralizes support & speeds response time
Simple but gets the work done
What do you like best about the product?
Brings all tools in one place and accessible from one dashboard, very user friendly, helpful automation options, macros, you can build your own wiki or knowledge base that customers can refer to- reducing ticket volume, integration with other tools are smooth.
What do you dislike about the product?
Highly priced, their support is not good in providing support, ironically.
What problems is the product solving and how is that benefiting you?
Ticketing system for internal support - integrated w JIRA and ADO
Zendesk Support Suite 10x-ing my productivity
What do you like best about the product?
Zendesk Support Suite offers an intuitive and well-organized interface that makes managing customer queries across multiple channels, be it email, chat, social media, all seamless. The ticketing system is robust, allowing for easy categorization, prioritization, and tracking of issues. The automation features and macros save a lot of time by streamlining repetitive tasks, while the analytics and reporting tools provide valuable insights into agent performance and customer satisfaction. Its integration capabilities with third-party tools make it flexible and adaptable for different workflows.
What do you dislike about the product?
While powerful, Zendesk can feel overwhelming for new users due to the breadth of its features, requiring a learning curve before teams can fully leverage it. Some advanced customization options are locked behind higher pricing tiers, which may be costly for small businesses. Additionally, the reporting dashboard, though useful, could benefit from more real-time, visually dynamic options without needing third-party add-ons.
What problems is the product solving and how is that benefiting you?
It centralizes all customer interactions, such as email, chat, and social media into one platform, making it easier to track and manage tickets. Automation reduces repetitive tasks, improving response times and efficiency. Reporting tools give clear insights into team performance, helping us optimize workflows and deliver faster, more consistent customer support.
Reliable and efficient support management tool
What do you like best about the product?
Zendesk Support Suite provides an intuitive interface for managing customer inquiries, making it easy to organize, track, and respond to tickets efficiently. The automation options and robust reporting features help streamline workflows and improve the overall customer support experience.
What do you dislike about the product?
Some customization options can be complex to set up, and integrating with certain third-party tools sometimes requires extra steps. Pricing can also be a concern for smaller organizations, as advanced features are available only with higher-level plans.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite allows us to centralize all customer support communications, making it easy to prioritize, assign, and resolve tickets across multiple channels. Its automation, reporting, and knowledge base features help our team work more efficiently and provide quicker, more accurate solutions to customer issues. This has resulted in improved customer satisfaction, faster ticket resolution, and better visibility into support operations.
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