Zendesk Suite
ZendeskExternal reviews
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A Gentle Nod to Zendesk Support Suite
What do you like best about the product?
Navigating customer support can be quite the journey, and Zendesk Support Suite offers a thoughtful approach. Its user-friendly interface makes it easy to get started, and the integration options subtly enhance workflow without overwhelming. While there’s always room for improvement, the suite’s capabilities in streamlining communication and tracking customer interactions are commendable. It’s a solid choice for teams looking to foster better relationships with their customers.
What do you dislike about the product?
So far my experience has been great and there's nothing to complain at the moment
What problems is the product solving and how is that benefiting you?
Managing customer communications, handling multiple tickets and categorising them efficiently
Fantastic experience with Zendesk
What do you like best about the product?
Zendesk support suite provide fantastic support to all customers. And it is very easy to use.
What do you dislike about the product?
There is nothing such to dislike Zendesk support suite.
What problems is the product solving and how is that benefiting you?
It is very easy to use. Because of this anyone can understand it easily. We can chat very effectively through Zendesk support suite.
unified, insightful and efficient: zendesk does it all
What do you like best about the product?
it simplified multichannel customer support, efficient support at scale with Zendesk suite.
What do you dislike about the product?
it's pricey for small teams, takes time to master
What problems is the product solving and how is that benefiting you?
Its integration with tools like Slack, Jeera, and Salesforce has enabled smoother collaboration between our support, sales, and support teams.
Best support software
What do you like best about the product?
1. all in one support platform
2. Easy to use interface for every user
3 you can customise as per your requirement
4. Very good stability
2. Easy to use interface for every user
3 you can customise as per your requirement
4. Very good stability
What do you dislike about the product?
It' very good software but price is little bit high
What problems is the product solving and how is that benefiting you?
It' resolve very problem like manage all tickets in a portal aslo resolve delay time response proper SLA
Best ticketing software in india
What do you like best about the product?
It has many features like it can integrated with any hrms sysytem
What do you dislike about the product?
Nothing as of now, everything seems to fine
What problems is the product solving and how is that benefiting you?
Ticketing
What Works Well and Where Support Could Improve
What do you like best about the product?
As a manager, I really value the insights I get from Analytics (formerly Zendesk Explore). It allows me to tie team performance directly to merit-based recognition and promotional decisions. I also appreciate how easy it is to build custom reports and visualize them in dashboards—making it simple to track trends and share results across the organization.
What do you dislike about the product?
My main frustration is how often account assumption is required when I need help recreating an issue—especially when trying to build reports based on Zendesk’s own Explore Recipes. In many cases, my request gets escalated because the first-line agent isn’t able to reproduce or resolve it. I believe it would really streamline support if agents could mimic more scenarios internally or had access to a more robust internal knowledge base for common reporting requests.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps solve challenges around fair ticket assignment, uneven workload distribution, and lack of visibility into team performance. By providing structured workflows and robust analytics, it enables us to make data-driven decisions, identify trends early, and ensure that support is both efficient and equitable across the team. This ultimately improves team accountability, helps prioritize better, and supports a more scalable support model.
Zendesk:tool for Tickeitng/Collabration
What do you like best about the product?
Zendesk Support: As Ticketing System
Zendesk Messaging & Live Chat (The Real-Time Channel)
Zendesk Guide (The Self-Service Engine)
For Upside i like mention
Unified Agent Workspace
Cost
Simplicity and Faster Time-to-Value
Zendesk Messaging & Live Chat (The Real-Time Channel)
Zendesk Guide (The Self-Service Engine)
For Upside i like mention
Unified Agent Workspace
Cost
Simplicity and Faster Time-to-Value
What do you dislike about the product?
only on UI part : UI Can Feel Clunky or Dated in Places
What problems is the product solving and how is that benefiting you?
With one package from one vendor, setup is faster, administration is centralized and billing is simplified. We don't have to worry about managing complex, and sometimes fragile, integrations between different tools.
Easy to use and train employees
What do you like best about the product?
Very friendly and easy to integrate with other softwares. The company provides really good support in case of issues. Has various features based on the usability. Really easy to implement and migrate from other ticketing platforms. Will become easier based on the frequency of use.
What do you dislike about the product?
Might be a lot to take in at the beginning but very easy to use based on the frequency of use.
What problems is the product solving and how is that benefiting you?
My company works for hospitality and Zendesk helps us to raise tickets easily and meet SLAs without fail.
Experiene working with Zendesk
What do you like best about the product?
Easy to navigate and easy to respond without any delay
What do you dislike about the product?
Layout could have been more better and it is a bit clumsy
What problems is the product solving and how is that benefiting you?
It enable a proper and easy way of communicating with customers
Zendesk has immaculate user friendly interface and functionalities.
What do you like best about the product?
It is simple and intuitive to use. Embedded email functionalities allows you to complete the ticket support cycle in a minute.
What do you dislike about the product?
Integration with other software at time has a steep learning curve.
What problems is the product solving and how is that benefiting you?
Last usage was in my last company I worked for, where I primarily used zendesk for support tickets.
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