Zendesk Suite
ZendeskExternal reviews
6,483 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Customer support ticketing, live chat, self-service knowledge base, chatbot, reporting & analytics.
What do you like best about the product?
Unified ticketing across email, chat, social
✅ Easy to integrate with CRMs like HubSpot
✅ Clean agent interface
✅ Powerful automation and triggers
✅ Useful help center and community forum
✅ Easy to integrate with CRMs like HubSpot
✅ Clean agent interface
✅ Powerful automation and triggers
✅ Useful help center and community forum
What do you dislike about the product?
Reporting and dashboards need customization
Some latency in chatbot response
Some latency in chatbot response
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all our customer support interactions — from email, chat, social media, and even calls — into one unified platform. This solves the issue of scattered communication and ensures no customer query is missed.
Zendesk Performance and Uses
What do you like best about the product?
It's very user friendly and easy to use the dashboard
What do you dislike about the product?
Some options on the zendesk are little confusing and unable to understand it's work easily
What problems is the product solving and how is that benefiting you?
In my organization it's was used for the customers escalations handling and tickets handling. It reports dashboard is awesome with that we cand work on most of tickets and escalations points easily
Streamlined Customer Support with Great Integration Options
What do you like best about the product?
Zendesk offers an intuitive dashboard that helps streamline ticket management across email, chat, and social channels. I especially like the automation tools and the ability to integrate with CRMs, Slack, and other platforms, which makes workflow smooth and efficient. The knowledge base and self-service features are a huge plus for reducing repeat queries.
What do you dislike about the product?
The pricing can feel a bit high for small teams or startups. Also, the reporting tools, while useful, could be more customizable. Occasionally, there’s a slight delay in syncing across channels, which affects response time, this what I personally feel.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps centralize all customer interactions—from email, chat, and social media—into one unified workspace. This eliminates the confusion of switching between platforms and ensures no query is missed. It has improved our team’s response time, reduced customer complaints, and allowed us to offer 24/7 support using automated replies and a helpful knowledge base. The result is a smoother workflow, happier customers, and better team collaboration
Zendesk Support Suite: A Powerful Help Desk with a Premium Price Tag
What do you like best about the product?
What I like best about Zendesk Support Suite is its ability to unify customer interactions across multiple channels—email, chat, phone, social media, and more—into a single, streamlined interface. This omnichannel approach makes it incredibly efficient for support teams to manage conversations without juggling different tools. Its automation capabilities, powered by AI, are another standout feature, helping agents save time through smart ticket routing, canned responses, and workflow triggers. The platform also offers robust analytics and customizable dashboards, which provide valuable insights into team performance and customer satisfaction. Additionally, Zendesk’s extensive integration library and open API make it highly adaptable to various business needs, while its mobile-friendly design ensures agents can stay productive on the go. Overall, it’s a comprehensive and scalable solution for businesses aiming to deliver top-tier customer support.
What do you dislike about the product?
What I dislike about Zendesk Support Suite is its relatively high cost, which can be a barrier for small businesses or startups. Many of its most valuable features—like advanced reporting, custom dashboards, and deeper integrations—are locked behind higher-tier plans, making the entry-level options feel limited. Additionally, the quality of Zendesk’s own customer support has been criticized by users, with reports of slow response times and generic replies that don’t always resolve issues effectively. The platform also has a steep learning curve, especially when setting up complex workflows or navigating its extensive customization options. Some users find the ticketing system lacks flexibility in organizing and tracking customer interactions, and occasional performance issues or downtime during peak hours can further disrupt operations. These drawbacks make Zendesk less appealing for teams seeking a more affordable, hands-on, and intuitive support solution.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is designed to solve several key challenges in customer service and support operations. One of the main problems it addresses is the fragmentation of communication channels—by unifying email, chat, phone, and social media into a single platform, it helps teams manage customer interactions more efficiently. It also tackles slow response times and inconsistent service quality through automation tools like ticket routing, macros, and AI-powered suggestions, which streamline workflows and reduce manual effort. Additionally, Zendesk improves visibility and decision-making with advanced analytics and reporting features, allowing managers to monitor performance and customer satisfaction in real time. For businesses, this translates into faster issue resolution, improved customer experiences, and more scalable support operations—all of which contribute to higher retention and operational efficiency.
IT analysts and application support, in Jira Admin, confluence admin, PMED,PMEX QMS admin
What do you like best about the product?
it is more frequent and customer support, number of features
What do you dislike about the product?
ease of use ese of implementation ease of integration
What problems is the product solving and how is that benefiting you?
it is help to reduce all the Major problem
A Powerful and Easy-to-Use Customer Support Platform
What do you like best about the product?
Zendesk Support Suite helps us manage customer inquiries from our website, email, and social media in one unified dashboard. For our e-commerce operations, quick response times are critical—and Zendesk’s automation features like macros and triggers help us handle high volumes efficiently. It also integrates well with our order management system, making it easy to track and resolve customer issues fast.
What do you dislike about the product?
While Zendesk Support Suite is very efficient overall, the pricing can be a bit steep for small or growing e-commerce businesses. Some advanced features like detailed analytics or certain integrations are only available in higher-tier plans. Also, the mobile app could be more responsive—it sometimes lags when handling tickets on the go.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all customer interactions from multiple platforms—email, chat, and social media—into one place. This eliminates the confusion of switching between tools and ensures that no customer query is missed. For our e-commerce business, this means faster response times, better customer satisfaction, and a more organized workflow for our support team. It also helps us monitor team performance and identify areas for improvement through detailed analytics.
Zendesk Support
What do you like best about the product?
Zendesk Support suite is favoured for its integrated, omni channel approach to customer service.
What do you dislike about the product?
A common dislike about Zendesk Support suite is that it can be complex and overwhelming.
What problems is the product solving and how is that benefiting you?
Zendesk Support suite is used by business to manage and improve customer service interaction across multiple channels.
Zendesk Support Suite Review
What do you like best about the product?
What I like best about Zendesk Support Suite is its unified interface that brings together email, chat, social messaging, and voice in one place. The automation tools, customizable ticket workflows, and powerful reporting features significantly improve agent productivity and customer satisfaction. It’s also easy to integrate with third-party tools and CRMs, which makes it a flexible solution for various support needs.
What do you dislike about the product?
Certain advanced features are only available in premium plans, which might not be financially viable for smaller teams or startups
What problems is the product solving and how is that benefiting you?
I use Zendesk Support Suite for integration purposes as a developer, working on custom solutions tailored to one of my client's support operations.
Zendesk is pioneer in customer service that provide many other features as well
What do you like best about the product?
Zendesk is easy and convenient option for anyone who is not familiar with CRM tools. It ensures you get timely notification when there is customer in line. Easy ticket forwarding system to send the concern to higher authority.
What do you dislike about the product?
I dislike the dashboard or UI of Zendesk. I believe it could be better because one can get confuse if there is chat and other tasks to do on the dashboard.
What problems is the product solving and how is that benefiting you?
Zendesk helps in providing top notch customer support. It helps in giving timely response and retaining customer. Updating the team about customer support concerns.
Great way to connect worldwide
What do you like best about the product?
You can connect worldwide. In my profile i can call worldwide to our vendors, banks, clients and it keeps a track as well for every call with recording for audit purposes and various categories as well.
What do you dislike about the product?
Reports and dashboards are difficult to download and view.
What problems is the product solving and how is that benefiting you?
Its recording all calls and emails which i use for audit purposes and improvements
showing 111 - 120