Zendesk Suite
ZendeskExternal reviews
6,513 reviews
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Multi-functional platform-communication ,reporting all in one platform.
What do you like best about the product?
As the header suggests-email, chat, voice, and social messaging all is available in one place. It also makes managing customer interactions seamless and efficient.
What do you dislike about the product?
I’m yet to fully understand the advanced features of Zendesk Support Suite—while it’s not exactly a dislike, it does feel a bit complex for now until I get more familiar with it.
What problems is the product solving and how is that benefiting you?
This has helped me streamline all customer interactions be it through email or chat leading to efficient response time and it ensures proper tracking of the queries.
Good product support team
What do you like best about the product?
We have been using Zendesk Suite at work for a few months, and to be honest, it has been quite reliable. I enjoy having all my communication in one place, either by emails, live chat or social media messages. Our support team can work better with this tool.
Configure it took some time.
I'm sorry, but I didn't realize how difficult it would be to learn. It was not easy to configure the system, but after working, it was not a problem. We can do more work faster with the help of tools that automate and simplify tasks. They are very useful when we have a lot of work to do.
One thing I want is a more flexible price.
Some good things are alone in the most expensive plans, which can be difficult if you don't have much money. Zendesk has made it easier for us to handle support tickets. It may not be perfect, but it can be trusted.
Configure it took some time.
I'm sorry, but I didn't realize how difficult it would be to learn. It was not easy to configure the system, but after working, it was not a problem. We can do more work faster with the help of tools that automate and simplify tasks. They are very useful when we have a lot of work to do.
One thing I want is a more flexible price.
Some good things are alone in the most expensive plans, which can be difficult if you don't have much money. Zendesk has made it easier for us to handle support tickets. It may not be perfect, but it can be trusted.
What do you dislike about the product?
Pricing flexibility of plans is not good and should be improvised to get better compensation.
What problems is the product solving and how is that benefiting you?
Basically customer service for organization and helping them efficiently
Reliablity
What do you like best about the product?
Zendesk is a reliable and easy-to-use customer support tool with great ticket management and automation, though pricing can be high for larger teams.
What do you dislike about the product?
Can be expensive at scale, with a complex setup for advanced features and occasional delays in support.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps streamline all customer interactions in one place—email, chat, social, and phone—making it easier to manage tickets efficiently. It improves response times, boosts customer satisfaction, and helps my team stay organized and focused.
Streamlined but Pricey
What do you like best about the product?
Zendesk makes it easy to manage customer conversations across email, chat, and social media—all in one place. The automation tools and clean interface save time and boost team efficiency.
What do you dislike about the product?
The pricing can be steep for small teams, and some advanced features are locked behind higher-tier plans. Basic support also feels limited unless you pay extra
What problems is the product solving and how is that benefiting you?
Zendesk turns emails, chats, and social messages into structured tickets, eliminating the chaos of scattered communication.
Zendesk Use and its benifits for organization
What do you like best about the product?
Powerful Ticketing System ,Self-Service Capabilities ,Customizable Workflows and Triggers
What do you dislike about the product?
Limited Customization on Lower Plans ,Ticket Views Can Get Cluttered
What problems is the product solving and how is that benefiting you?
our support operations are more streamlined, our SLAs are easier to maintain, and customer satisfaction has significantly improved
Zendesk Has Simplified Our IT Support Workflow
What do you like best about the product?
Easy to use and keeps work organized
Smart ticketing with quick automation
All support channels in one dashboard
Simple interface with powerful tools
Makes customer support fast and easy
Clean design and helpful ticket flow
Centralized support with great tools
Smart ticketing with quick automation
All support channels in one dashboard
Simple interface with powerful tools
Makes customer support fast and easy
Clean design and helpful ticket flow
Centralized support with great tools
What do you dislike about the product?
Sometimes it feels overpriced for smaller teams, and a few useful features are only available in higher plans. The reporting tools could be more flexible, and initial setup or customizations can take time without proper guidance or experience.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us manage customer issues more efficiently by bringing all conversations—email, chat, and social media—into one place. It reduces response time, keeps things organized, and helps our team track and solve problems without missing anything.
Good experience with Zendesk Support Suite
What do you like best about the product?
Zendesk Support Suite brings together customer communication from email, chat, social, and phone into one unified workspace, making customer interactions clear and organized. I love how the ticketing system and automations (like triggers and macros) streamline repetitive tasks, help my team keep track of conversations, and deliver quick responses
What do you dislike about the product?
The UI can get confusing for new users, and merging tickets from multiple channels isn’t always automatic. Sometimes, getting quick support from Zendesk itself has been a challenge unless you’re on a premium tier
What problems is the product solving and how is that benefiting you?
It’s helped us drastically reduce ticket closure times and improve customer satisfaction by centralizing every support conversation. With robust automation, multichannel support, and actionable analytics,
Customer service
What do you like best about the product?
Zendesk support suite is a powerful and versatile platform that can significantly improve customer service operations.
What do you dislike about the product?
Zendesk can be expensive, especially for business with large support team or those needing higher-tier plans with advanced reporting feature.
What problems is the product solving and how is that benefiting you?
Omnichannel support, automation, integration, user friendly interface.
Very easy and robust experience
What do you like best about the product?
The ease of raising and assigning tickets. There are a lots of features that can be used. Very easy to integrate with other softwares.
What do you dislike about the product?
It can be a little tricky at first, but with time, it's easy to grasp. It's easy for frequent users as they use it on a daily basis.
What problems is the product solving and how is that benefiting you?
Its helping me in my job, to raise tickets, to assist customers resolve the issue and meet the SLA without any hassle.
Great tool
What do you like best about the product?
Zendesk Support Suite is great because it brings all customer conversations (email, chat, voice, social) into one place. It's easy to use, supports automation, offers strong reporting, and has a help center for self-service. It also integrates well with other tools and scales easily as teams grow.
What do you dislike about the product?
Not anything to dislike about Zendesk Support suite
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves the problem of scattered customer messages by unifying all channels in one place. It gives agents full context, speeds up responses with automation, and reduces workload through self-service options. This leads to faster support, happier customers, and a more efficient team.
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