Zendesk Suite
ZendeskExternal reviews
6,483 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zendesk Has Simplified Our IT Support Workflow
What do you like best about the product?
Easy to use and keeps work organized
Smart ticketing with quick automation
All support channels in one dashboard
Simple interface with powerful tools
Makes customer support fast and easy
Clean design and helpful ticket flow
Centralized support with great tools
Smart ticketing with quick automation
All support channels in one dashboard
Simple interface with powerful tools
Makes customer support fast and easy
Clean design and helpful ticket flow
Centralized support with great tools
What do you dislike about the product?
Sometimes it feels overpriced for smaller teams, and a few useful features are only available in higher plans. The reporting tools could be more flexible, and initial setup or customizations can take time without proper guidance or experience.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us manage customer issues more efficiently by bringing all conversations—email, chat, and social media—into one place. It reduces response time, keeps things organized, and helps our team track and solve problems without missing anything.
Good experience with Zendesk Support Suite
What do you like best about the product?
Zendesk Support Suite brings together customer communication from email, chat, social, and phone into one unified workspace, making customer interactions clear and organized. I love how the ticketing system and automations (like triggers and macros) streamline repetitive tasks, help my team keep track of conversations, and deliver quick responses
What do you dislike about the product?
The UI can get confusing for new users, and merging tickets from multiple channels isn’t always automatic. Sometimes, getting quick support from Zendesk itself has been a challenge unless you’re on a premium tier
What problems is the product solving and how is that benefiting you?
It’s helped us drastically reduce ticket closure times and improve customer satisfaction by centralizing every support conversation. With robust automation, multichannel support, and actionable analytics,
Customer service
What do you like best about the product?
Zendesk support suite is a powerful and versatile platform that can significantly improve customer service operations.
What do you dislike about the product?
Zendesk can be expensive, especially for business with large support team or those needing higher-tier plans with advanced reporting feature.
What problems is the product solving and how is that benefiting you?
Omnichannel support, automation, integration, user friendly interface.
Very easy and robust experience
What do you like best about the product?
The ease of raising and assigning tickets. There are a lots of features that can be used. Very easy to integrate with other softwares.
What do you dislike about the product?
It can be a little tricky at first, but with time, it's easy to grasp. It's easy for frequent users as they use it on a daily basis.
What problems is the product solving and how is that benefiting you?
Its helping me in my job, to raise tickets, to assist customers resolve the issue and meet the SLA without any hassle.
Great tool
What do you like best about the product?
Zendesk Support Suite is great because it brings all customer conversations (email, chat, voice, social) into one place. It's easy to use, supports automation, offers strong reporting, and has a help center for self-service. It also integrates well with other tools and scales easily as teams grow.
What do you dislike about the product?
Not anything to dislike about Zendesk Support suite
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves the problem of scattered customer messages by unifying all channels in one place. It gives agents full context, speeds up responses with automation, and reduces workload through self-service options. This leads to faster support, happier customers, and a more efficient team.
Robust Integration Ecosystem Connects Customer Service with Essential Business Tools
What do you like best about the product?
The overall platform is easy to manage and automation like triggers and macros save us time on repetitive tasks. The integration ecosystem is robust, allowing us to connect Zendesk with other tools we rely on, like Jira and Slack.
What do you dislike about the product?
he admin interface can feel unintuitive at times, especially when setting up advanced workflows. Performance can occasionally lag when handling a high volume of tickets
What problems is the product solving and how is that benefiting you?
Create internal/operational efficiencies
Enhance decision making
Drive innovation
Improve customer relations/service
Enhance decision making
Drive innovation
Improve customer relations/service
Great software aims to solve support tickets
What do you like best about the product?
Easy to use UI and let's you write emails and categorise them properly
What do you dislike about the product?
Certain features like auto refreshing of views is missing
What problems is the product solving and how is that benefiting you?
Managing tickets for support raised by customers is easier with Zendesk. Allows you to track and respond to queries with ease.
Effective customer support platform with room for improvement
What do you like best about the product?
Zendesk Support Suite brings all customer interactions together in one place. I like how easy it is to track tickets across email, chat, and social channels. The user interface is intuitive, with clear dashboards and helpful search functions, so our team can quickly respond and resolve issues. Automated workflows and macros save time by routing requests to the right people, and the knowledge base tools make it simple to share articles with customers.
What do you dislike about the product?
Although it is powerful, Zendesk can feel expensive, especially for smaller teams. Some features require higher-tier plans and the price climbs quickly as you add more agents. There are a lot of settings to configure, which can make the system feel overwhelming at first. Reporting could be more flexible, and we sometimes experience delays when loading large ticket lists or dashboards.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite consolidates customer conversations from email, chat and social channels into a single workspace, so we no longer have to juggle multiple inboxes. This has improved our response time and accountability because everyone can see the status of tickets and pick up where others left off. It also keeps an audit trail of interactions, which helps us analyze trends and address recurring issues. Having an integrated knowledge base and automation tools means we can offer self-service options and automate routine tasks, freeing up our team to focus on more complex problems.
User Friendly
What do you like best about the product?
Pre-built dashboards and custom reports help teams track performance and improve service quality
What do you dislike about the product?
With so many features packed in, new users often feel overwhelmed navigating the interface and understanding how everything connects.
What problems is the product solving and how is that benefiting you?
Instead of juggling emails, chats, calls, and social media separately, Zendesk unifies them into one workspace.
Best tool for my role
What do you like best about the product?
Zendesk Support Suite consolidates all customer messages-email, chat, and social media-into a single ticketing system, making our workflow much smoother. The intuitive dashboard is easy to navigate, even for new team members. Automation tools help us respond quickly and consistently, while built-in analytics give clear insights into team performance and support volume. It's efficient, reliable, and keeps our customer interactions organized.
What do you dislike about the product?
To be precise , I haven't got to know the tool 100% . I usage is limited to my role and for that I don't think I have some to share for this question.
What problems is the product solving and how is that benefiting you?
To be precise as said earlier it consolidates the multiple conversations into single platform easy to monitor , respond, track & for followup.
showing 101 - 110