Zendesk Suite
ZendeskExternal reviews
6,486 reviews
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Great platform and very helpful staff
What do you like best about the product?
Co-operation with our success manager has been great and the ultimate platform is really good
What do you dislike about the product?
Billing method (payment for every contact even if the bot can't handle the contact)
What problems is the product solving and how is that benefiting you?
The chatbot is solving repeating queries and leaves time for customer service agents to focus on more complicated matters. We are saving time and money by using Ultimate.
Great Ticketing System
What do you like best about the product?
It's easy to use and learn. Great track of the tickets and can be used as a knowledge base too. I find that the support team is really good and really easy to talk to.
What do you dislike about the product?
There is nothing i dislike at the moment. I have worked with many other CRM's before and I find zendesk being easy and userfirendly. Also the support team is great so nothing to dislike for me.
What problems is the product solving and how is that benefiting you?
IT Support problems, licensing, anything day to day related for communication via email. the benefit is that there is always a trace left meaning you can go back and search for old tickets.
Recommendations to others considering the product:
Don't hesitate, start Zendesk today.
Great support center
What do you like best about the product?
They answer fast and giving a lot of info
What do you dislike about the product?
Sometimes is hard to follow the steps if you are not part of IT department
What problems is the product solving and how is that benefiting you?
Integrations with other platforms
Highly recommend Zendesk for all customer support team for any industry
What do you like best about the product?
Easy to start using with a simple setup.
Flexible for any business.
Flexible for any business.
What do you dislike about the product?
Improvement needs in some features - like multi-language support for Messaging, mobile app limitations, Messaging live monitoring, etc.
What problems is the product solving and how is that benefiting you?
Both external support requests and internal requests using multibrands. It is very helpful to manage all support requests in one location.
very speedy and quick
What do you like best about the product?
very speedy and quick, gave me the details i needed
What do you dislike about the product?
They didn't get a 10 as they needed to give me links to my answers, instead of straight-up answers, but all is well
What problems is the product solving and how is that benefiting you?
how to minimize the amount of unnecessary email notifications from tickets, which will ultimately help me find direct customer emails not from tickets easier
Enjoying Zendesk Sell!
What do you like best about the product?
I like the simple interface. After a very brief learning curve, I find it fairly intuitive, simple and fast to use.
What do you dislike about the product?
Can get a little convoluted on my screen. Having to move the scroll bar left and right to see my search queries for contacts can be tedious.
What problems is the product solving and how is that benefiting you?
I can quickly and easily view activity on prospects. It is what is needed.
Recommendations to others considering the product:
Reach out for help when you need it.
Easy Support
What do you like best about the product?
Ease of use & triggers/automations & Zendesk support chat
What do you dislike about the product?
Admin Dashboard is a bit confusing with items buried...difficult to find!
What problems is the product solving and how is that benefiting you?
Quick interactions with customers using Triggers/Automations have made their CX better, leading to more sales.
Recommendations to others considering the product:
Automate everything to help the customer to manage their issues/problems faster
Great Support, Fairly Quick
What do you like best about the product?
Screen recording capabilities when chatting with their support team.
What do you dislike about the product?
Multiple hours between responses, despite sending during work hours.
What problems is the product solving and how is that benefiting you?
I had questions about the functionality of the Zendesk upgrades, and the support team clarified them and ensured I had a next step in motion.
Easy to use and adaptable for each company
What do you like best about the product?
It is very easy to use and keeps track of all communication and tracking KPI's/SLA's.
What do you dislike about the product?
The reporting is a bit difficult to understand how to use and to adapt to reports needed
What problems is the product solving and how is that benefiting you?
Standardised service and tracking of all requests
Robust software
What do you like best about the product?
Triggers, automations, views, ticket fields, groups, they are all very useful
What do you dislike about the product?
Workspace, I cannot test it in a sandbox
What problems is the product solving and how is that benefiting you?
I can filter an prioritize the most important messages
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