Zendesk Suite
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Zendesk Support suite offers a seamless and user-friendly platform for managing customer support
What do you like best about the product?
It is omnichannel support, it has automation and AI, its is customisable and scalable, It offers robust reporting and analytics also it has self service option, seamless integrations and mobile support.
What do you dislike about the product?
A little complex setup for new users and limited customization on lower plans.
Noticed inconsistent chat experience
Noticed inconsistent chat experience
What problems is the product solving and how is that benefiting you?
Fragmented Customer Communication
Slow response times
Slow response times
A user friendly tool for ticketing purpose.
What do you like best about the product?
Working on a ticket is very easy other than Freshdesk. I had used the zendesk for about more than a year. It is very easy to use, no special training for newbies in the company.
What do you dislike about the product?
Nothing much is to dislike about the Zendesk.
What problems is the product solving and how is that benefiting you?
Well, it is solving the main customer support issue through emails or live chat. The issues directly comes to us and does provide us a time period to resolve those issues in a specific manner of time.
Go to service for many companies I have worked in.
What do you like best about the product?
Zendesk enables a clear seperation of concerns which is easy to use. As a developer, I get the end JIRA ticket with a lineage all the way till the zendesk ticket of the customer issue.
I get to see everything I need on this ticket, from user's conversation with out customer support, his issue and his doubts, which enables me to fix the bug without any more involvement.
I get to see everything I need on this ticket, from user's conversation with out customer support, his issue and his doubts, which enables me to fix the bug without any more involvement.
What do you dislike about the product?
Not really dislike, but just a suggestion.
Integrating some RAG based agents into zendesk can bridge the gap of needing a customer support team and the agent can directly create any doc/JIRA ticket with this metadata.
Integrating some RAG based agents into zendesk can bridge the gap of needing a customer support team and the agent can directly create any doc/JIRA ticket with this metadata.
What problems is the product solving and how is that benefiting you?
Bridging the gap between an end user and the internal development team of any website/app.
This enables me to quickly understand what the user is facing, fix it, inform him that it has been fixed, all in one communication place.
This enables me to quickly understand what the user is facing, fix it, inform him that it has been fixed, all in one communication place.
Pros, Cons, and Everything You Should Know
What do you like best about the product?
Zendesk Support Suite centralizes all support channels and boosts efficiency with automation, AI bots, and reporting. It’s easy to scale, customize, and integrate, making it ideal for fast, consistent customer service.
What do you dislike about the product?
Zendesk Support Suite can be complex to set up and may be costly for smaller teams or as you add features. Some users experience slowdowns during busy times, and its customer support response can sometimes be slow.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps solve the problem of slow or confusing customer support. It makes it easy for me to reach out through different channels like chat or email and get consistent, timely responses. I can also check the status of my requests and find answers on my own through the help center. This saves me time and gives me a smoother, more reliable support experience.
zendesk is really ggood if you're looking for a thin and light solution that is affordable as well
What do you like best about the product?
Easy UI, simple to operate, they are constantly releasing features which makes them better than the competition
What do you dislike about the product?
pricing could be a bit easier to understand
What problems is the product solving and how is that benefiting you?
helping me understand how a chatbot operates and connecting a knowledge hub on the back end
Multi-functional platform-communication ,reporting all in one platform.
What do you like best about the product?
As the header suggests-email, chat, voice, and social messaging all is available in one place. It also makes managing customer interactions seamless and efficient.
What do you dislike about the product?
I’m yet to fully understand the advanced features of Zendesk Support Suite—while it’s not exactly a dislike, it does feel a bit complex for now until I get more familiar with it.
What problems is the product solving and how is that benefiting you?
This has helped me streamline all customer interactions be it through email or chat leading to efficient response time and it ensures proper tracking of the queries.
Good product support team
What do you like best about the product?
We have been using Zendesk Suite at work for a few months, and to be honest, it has been quite reliable. I enjoy having all my communication in one place, either by emails, live chat or social media messages. Our support team can work better with this tool.
Configure it took some time.
I'm sorry, but I didn't realize how difficult it would be to learn. It was not easy to configure the system, but after working, it was not a problem. We can do more work faster with the help of tools that automate and simplify tasks. They are very useful when we have a lot of work to do.
One thing I want is a more flexible price.
Some good things are alone in the most expensive plans, which can be difficult if you don't have much money. Zendesk has made it easier for us to handle support tickets. It may not be perfect, but it can be trusted.
Configure it took some time.
I'm sorry, but I didn't realize how difficult it would be to learn. It was not easy to configure the system, but after working, it was not a problem. We can do more work faster with the help of tools that automate and simplify tasks. They are very useful when we have a lot of work to do.
One thing I want is a more flexible price.
Some good things are alone in the most expensive plans, which can be difficult if you don't have much money. Zendesk has made it easier for us to handle support tickets. It may not be perfect, but it can be trusted.
What do you dislike about the product?
Pricing flexibility of plans is not good and should be improvised to get better compensation.
What problems is the product solving and how is that benefiting you?
Basically customer service for organization and helping them efficiently
Reliablity
What do you like best about the product?
Zendesk is a reliable and easy-to-use customer support tool with great ticket management and automation, though pricing can be high for larger teams.
What do you dislike about the product?
Can be expensive at scale, with a complex setup for advanced features and occasional delays in support.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps streamline all customer interactions in one place—email, chat, social, and phone—making it easier to manage tickets efficiently. It improves response times, boosts customer satisfaction, and helps my team stay organized and focused.
Streamlined but Pricey
What do you like best about the product?
Zendesk makes it easy to manage customer conversations across email, chat, and social media—all in one place. The automation tools and clean interface save time and boost team efficiency.
What do you dislike about the product?
The pricing can be steep for small teams, and some advanced features are locked behind higher-tier plans. Basic support also feels limited unless you pay extra
What problems is the product solving and how is that benefiting you?
Zendesk turns emails, chats, and social messages into structured tickets, eliminating the chaos of scattered communication.
Zendesk Use and its benifits for organization
What do you like best about the product?
Powerful Ticketing System ,Self-Service Capabilities ,Customizable Workflows and Triggers
What do you dislike about the product?
Limited Customization on Lower Plans ,Ticket Views Can Get Cluttered
What problems is the product solving and how is that benefiting you?
our support operations are more streamlined, our SLAs are easier to maintain, and customer satisfaction has significantly improved
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