Excellent Process Mining Tool
What do you like best about the product?
Its a great Process Mining Tool which provides visual flow to Management for any deviation in process
What do you dislike about the product?
Its not user friendly compared to competition and doesn't have plug and play feature in ERP
What problems is the product solving and how is that benefiting you?
Trying to do process mining to extract deviation with End Goal as harmonizing Business process
Process modeling capabilities greatly improve efficiency and provide insightful analysis
What is our primary use case?
I am calling from PeerSpot, a review website for enterprise technical tools, to ask for feedback. We will make an article on our website from this feedback and publish it so other people who are considering using the tools can have a better understanding of what the tool is about and what they should expect. I have experience with some BPM tools, which are business process management tools, not mining tools.
I would like to list the tools I have tried before describing my experience with Celonis. First, I tried Celonis CPM (Celonis Process Management). Then I had SAP Signavio Process Manager, followed by GBTec BIC, and the fourth one is Prime BPM.
GBTec is the company name, and BIC is the tool name. All four tools mentioned are with respect to BPM.
Celonis is available on the PeerSpot website in the process mining category, not the BPM category. The BPM category on PeerSpot is not properly defined, as there are some issues with categorization.
What is most valuable?
In my Celonis experience, it is easy to use and has higher AI capabilities. The AI capabilities allow me to reduce the timeline for process modeling.
Overall, process modeling is streamlined due to these capabilities.
What needs improvement?
Celonis is good, but it is not comfortable for the India market. I am from India, and the Celonis CPM is not compatible with our country's cybersecurity policy.
This lack of compatibility is a major setback for us. I touched upon this issue with the CPM regional manager, but we could not make a deal due to the cybersecurity constraints.
Celonis is not compatible with the policies that we have, not the tools we are using. It doesn't support them due to policy constraints.
How are customer service and support?
Since we could not proceed further, I cannot comment on the technical support, but the marketing part was excellent.
I haven't tried to contact Celonis technical support to ask them questions regarding the issue.
How would you rate customer service and support?
Which other solutions did I evaluate?
In terms of pricing, Celonis is on the same level as SAP Signavio, with not much difference, but with better capabilities.
What other advice do I have?
I tried four tools including CPM (Celonis Process Management), as Celonis has their own BPM tool. I recently procured CPM.
For the analysis part, I would rate Celonis four out of five because it generates a detailed Excel report when I enter the activity-wise cost, time, and value. It provides a complete overview of the per event cost and the total cost, allowing me to simulate processes. When I streamline a process, I work on multiple scenarios such as reducing time and cost while modeling multiple charts. It shows how much time I've reduced and how much value I've saved.
We didn't make a deal with them due to the cybersecurity issues. For the India market, I would not recommend Celonis, but for markets outside India, I would recommend it.
Overall, I am satisfied with Celonis; it's just unfortunately not compatible with the policies of India. I would rate Celonis eight out of ten.
A brief review of celonis
What do you like best about the product?
its execution management it positions itself a a alternative for the likes of Execution Management System, This helps businesses see the wrongs in the system . But it gives step by step solutions to the said problems
What do you dislike about the product?
The process of integrating it to pre-existing programs with in the business and complexity it gives to first time users of the system.
What problems is the product solving and how is that benefiting you?
the visualization of ideas , that celonis helps with the recommendation and its automation to fast track the process of making that idea real
Made making decisions simple for business
What do you like best about the product?
I like how Celonis takes complex, hidden processes and turns them into a clear visual map to show where inefficiencies lie and helps solve them through automation and smart recommendations. I like how it integrates with Salesforce and other systems.
What do you dislike about the product?
A bit hard to learn at first for users without a data background, some might feel overwhelmed without training.
What problems is the product solving and how is that benefiting you?
It is helping me make better decisions faster and reduce delays and get more work done with less effort, celonis helps solve the problem of not knowing where business are slow or inefficient and it shows exactly where time and resource are being wasted.
Great Customer Support!
What do you like best about the product?
I really appreciate how proactive the support team is. They don't just sit back and wait for us to contact them, instead they come to us with suggestions and best practices that have genuinely helped us optimize how we use the platform.
What do you dislike about the product?
No downsides or dislikes at all with the celonis.
What problems is the product solving and how is that benefiting you?
Optimizing our processes with Celonis has directly led to significant cost savings for us.
Good
What do you like best about the product?
Process Mining, it was easy to use and navigate
What do you dislike about the product?
Some common dislikes about Celonis include its complexity, steep learning curve, and potential for slowdowns when dealing with large datasets.
What problems is the product solving and how is that benefiting you?
N/A
Great app for process mining
What do you like best about the product?
The app include all sort of analysis a process analyst wants
What do you dislike about the product?
I was unable to export the results to use it in presentation preparing apps such as MS Powerpoint
What problems is the product solving and how is that benefiting you?
It describes how much time it takes in every step of a process, shows me the bottlenecks and so on
Ease of use
What do you like best about the product?
What I like best about Celonis is its ability to provide a comprehensive and detailed view of business processes by creating a digital twin of the company's operations. This enables organizations to identify areas for improvement and uncover hidden value efficiently.
What do you dislike about the product?
Some users find the initial setup and configuration to be complex and time-consuming.
What problems is the product solving and how is that benefiting you?
By providing a detailed view of business processes, Celonis helps identify and eliminate inefficiencies, leading to smoother operations and cost savings
Celonis - Game-Changer
What do you like best about the product?
After implementing Celonis Process Mining, we are able to see all the bottlenecks in our operations. The dashboards make complex looking data easily accessible to non-technical users.
What do you dislike about the product?
Require more effort from the IT Team. Also pricing model is somewhat vague.
What problems is the product solving and how is that benefiting you?
The platform's AI-powered recommendations have been particularly valuable in prioritizing which process improvements to tackle first, ensuring we focus on changes that deliver the highest ROI with best possible results.
the ferarri version for process optimisation
What do you like best about the product?
ease of use, usability for end users, innovation potential
What do you dislike about the product?
not much to critise, though a better price is always appreciated
What problems is the product solving and how is that benefiting you?
analysis of complex process data (mainly based on SAP systems) but also other sources systems
