Celonis Platform
CelonisExternal reviews
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User-Friendly, Effective for Process Optimization
What do you like best about the product?
I really like that Celonis is very user-friendly, which makes it easy to navigate through its features. Its user interface is very nice, providing an aesthetically pleasing and intuitive experience. Additionally, the library of knowledge offered by Celonis is extremely good, providing me with access to a wealth of information and resources that are valuable for effectively utilizing the software.
What do you dislike about the product?
Sometimes, the data sources do not work well, though this seems to be more of an issue with external data sources from other companies rather than with Celonis itself.
What problems is the product solving and how is that benefiting you?
I use Celonis to create a digital twin of our processes, helping us fix processes and find bottlenecks within our company.
Amazing tool, quite messy sales strategy
What do you like best about the product?
This is a very comprehensive tool for process optimisation. You can achieve value quickly, all you need is to have strong sponsorship and the right use case.
What do you dislike about the product?
Seems that the licensing structure is always changing, all newest capabilities are always an add on for your current contract.
What problems is the product solving and how is that benefiting you?
Transparency, conformance, standarisation.
Impressive Results, But Adoption Can Be Challenging
What do you like best about the product?
So much impact and so much results compared to my work before
What do you dislike about the product?
How tricky it is to convince my own management and colleagues to use it
What problems is the product solving and how is that benefiting you?
Connect several systems (sap old and new) - provide context to data - give ability to dive deep
Excellent for Process Visualization and Customization
What do you like best about the product?
Celonis helps in visualizing and underatanding processes. It is very usufull for a lot of basic processes but you can add also custom process
What do you dislike about the product?
It is quite difficult to use the ocpm. Anyway the academy is a wonderful way to learn on your own
What problems is the product solving and how is that benefiting you?
It helps me company to perform and improve the customer experience
User-Friendly and Collaborative, But Pricey with Limited Formatting
What do you like best about the product?
Easy to use, everyone looks at the same data
What do you dislike about the product?
The product is quite expensive. Additionally, it does not allow you to add pictures, and the formatting options are very limited.
What problems is the product solving and how is that benefiting you?
It brought transparency to our processes. By using task mining, we were able to clearly see the duration of each process and understand their associated costs.
Easy Setup with Efficient Process Automation
What do you like best about the product?
I love how easy the setup process is with Celonis, saving me time and hassle from the start. The intuitive interface allows me to rework tasks quickly without needing to rely on other tools. I appreciate the feature that lets me filter priorities, streamlining decision-making and workflow efficiency.
What do you dislike about the product?
nothing
What problems is the product solving and how is that benefiting you?
I find Celonis automates my processes, simplifying decision-making and reducing workload with an easy interface and prioritization features.
Celonis Transforms Processes with Data-Driven Insights
What do you like best about the product?
Celonis provides exceptional visibility into business processes, making it easy to identify bottlenecks, inefficiencies, and areas for improvement. I appreciate how the platform delivers data-driven insights in real time, supported by clear visualizations that are easy to interpret for both technical and business users. Another strength is its ability to integrate seamlessly with major ERP and CRM systems such as SAP, Oracle, and Salesforce, ensuring smooth data connectivity. What stands out most is that Celonis goes beyond simply identifying problems—it provides actionable recommendations that help drive measurable improvements across operations.
What do you dislike about the product?
While Celonis is a powerful platform, the initial learning curve can feel steep, especially for new users unfamiliar with process mining concepts. However, once the basics are understood, the platform becomes much easier to navigate. Additionally, the wide range of features can feel overwhelming at first, but this also reflects the depth and capability of the tool. Some advanced customizations may require technical expertise, yet this ensures the flexibility to adapt the platform to complex business needs.
What problems is the product solving and how is that benefiting you?
Celonis is helping us uncover inefficiencies and hidden process variations that are difficult to identify through traditional reporting. By using process mining, we are able to visualize end-to-end processes, detect bottlenecks, and understand where deviations from the standard workflows occur. This has directly improved process transparency and reduced manual effort in root cause analysis. As a result, we can prioritize the right improvement initiatives, increase operational efficiency, and achieve measurable cost savings while enhancing overall business performance.
Powerful process mining capabilities that reveal hidden inefficiencies
What do you like best about the product?
Celonis provides unmatched process mining tools that visualize how processes truly run. It helps companies identify hidden inefficiencies and bottlenecks that are often invisible in traditional reporting methods.
What do you dislike about the product?
Although powerful, Celonis can be overwhelming for beginners. It requires significant training to understand process mining concepts and fully leverage the platform’s advanced analytical features.
What problems is the product solving and how is that benefiting you?
Celonis solves the problem of hidden inefficiencies in business processes. By visualizing real workflows, it helps organizations see where delays and redundancies occur, leading to better optimization and faster operations.
Powerful Process Mining Tool for Driving Business Efficiency
What do you like best about the product?
Celonis gives deep visibility into end-to-end processes, helps identify inefficiencies, and provides actionable insights for optimization.
What do you dislike about the product?
The platform can feel complex at first, and data integration/setup sometimes takes time.
What problems is the product solving and how is that benefiting you?
Celonis is helping uncover process bottlenecks, rework, and inefficiencies by giving real-time transparency into operations. For example, in one project on Accounts Payable, Celonis identified late and early payment patterns and helped optimize payment timings, which reduced costs and improved vendor relationships. This has improved decision-making, reduced costs, and increased overall process efficiency.
Excellent Process Mining Tool
What do you like best about the product?
Its a great Process Mining Tool which provides visual flow to Management for any deviation in process
What do you dislike about the product?
Its not user friendly compared to competition and doesn't have plug and play feature in ERP
What problems is the product solving and how is that benefiting you?
Trying to do process mining to extract deviation with End Goal as harmonizing Business process
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