Our main use cases for Celonis cover finance use cases and analyzing comparable performance.
Celonis Platform
CelonisExternal reviews
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The tool has proved valuable in identifying root causes for issues through process mapping
What is our primary use case?
How has it helped my organization?
Celonis provides business process analysis and technical consulting for deployment.
What is most valuable?
The process mapping is most valuable to us. It shows the sections of the different timestamps and the statistical information on the timestamps' waiting time. So that feature helps us give feedback to businesses and identify the final root cause.
What needs improvement?
They could provide artificial intelligence where, based on data they collect from reference cases, they could give us suggestions. For example, we see a long delay between steps, and based on the context, they could provide more suggestions on where the problem could be, and that would provide a very different value proposition for the solution. Likewise, if you can't define something as account receivable or account payable, Celonis could ask a lot of questions to fix the context to provide the right recommendation. It would be relatively easy.
For how long have I used the solution?
It has been three years since we started using Celonis, and we are using the SaaS version.
What do I think about the stability of the solution?
I rate the solution's stability an eight out of ten because we have not seen performance issues so far.
What do I think about the scalability of the solution?
I rate the solution's scalability a ten out of ten, it is very scalable. We have 200 end users using Celonis globally. Developers have multiple use cases.
How are customer service and support?
Their consultants are quite knowledgeable.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We have used UiPath, they also have a process analysis tool. We did a POC and saw that it's lighter and easier to adapt, but the functionality was limited. That's why we don't use it anymore.
How was the initial setup?
As a German software, Celonis' initial setup is difficult, so I rate the initial setup a five out of ten. Celonis has a learning curve. It's not very easy-to-handle software. It takes one month to negotiate and deploy the solution.
When deploying the solution, not counting the data of the consulting engagement, we have the environment discussion and the setup of the AWS environment their consultants put into the system. Then we do the rough testing, run some simple cases through the system, verify, and then go ahead. After that, we announce we can provide services to external customers. Overall, those are the general steps standard for any IT application. One or two people are enough for deployment. The solution is not a big one.
What's my experience with pricing, setup cost, and licensing?
I rate Celonis' pricing a ten out of ten because it is expensive.
What other advice do I have?
Celonis is now becoming the corporate standard solution. That's why we have been talking to the team at the global COE to get support for any future requirements. There's no extended collaboration with external companies anymore.
Celonis has identified the product's limitation, which is that it tells me where the problem is, but it cannot fix the problem. The tool only gives the proposal to fix it. Celonis is aware of the problem and provides transparency, and they are looking for solutions and options for businesses, but that is not in its scope. For example, when you go to a hospital and use an X-ray machine to understand what's happening, you won't expect the machine to fix your problem. You still have to get a doctor to do the operation and fix the problem. Celonis uses some of its features to solve problems, but not so successfully in all areas. Businesses are dynamic, and we are aware of our problems, and more transparency is great, but fixing that problem is much more valuable to us.
We are not considering increasing the usage at this stage because the business has just completed the first wave of deployment. Also, the license is not cheap.
Two things to keep in mind before choosing Celonis: do not think the solution can be easily adopted just because it is valuable for others. The system relies highly on the availability of data. Your company or business environment should provide the data that can fit the solution, especially since the timestamps available show the value. The second thing is that though process mining is valuable, double-check with businesses as to what they do to follow the transparency to convert the investment into business value. I rate Celonis an eight out of ten.
A robust, reliable, and scalable solution with an excellent support team
What is our primary use case?
I use the solution for process mining. We create dashboards for auditing activities. In the insurance industry, the throughput time is essential. We ensure we deliver insurance within seven or fourteen days, depending on whether it is for personal or commercial purposes. We also use it for standardizing the processes within the organization. We try to reduce the variance within the processes by discovering the variants and standardizing and improving the processes.
What is most valuable?
Cause analyzer is a very good feature. It helps find coherence between the lagging and leading parameters. It is one of the most valuable features of the solution. The product has a very robust system.
What needs improvement?
Since the solution has a lot of features, it should improve on training. The features are sometimes overwhelming. The product must focus on training for low-code and no-code people.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The product is pretty much stable. We haven't found any technical glitches or downtime. It is a reliable product.
What do I think about the scalability of the solution?
The tool provides very limited data. They have their own cloud system, and they provide 40 to 50 gigabytes of data. It is easy to scale the tool, but it is costly too. If we need additional 20 gigabytes, we would have to pay $30,000 to $40,000. It is the main restriction to scale the solution.
How are customer service and support?
Celonis provides us with a Customer Value Architect who provides us with resources, use cases, and insights into implementations. Celonis’ customer service is pretty nice.
How would you rate customer service and support?
Positive
How was the initial setup?
We use the tool as a SaaS solution. We have everything on a website. Celonis provided us with the website license and the credentials. I rate the ease of setup a ten out of ten. We did not face any difficulties with Celonis.
What about the implementation team?
Our Celonis team comprises a business analyst, a developer, and a manager. To maintain the solution, we clean the databases. If we do not need a particular data, we remove it. There is no hard-core maintenance necessary.
What's my experience with pricing, setup cost, and licensing?
Celonis has the highest pricing in the process mining domain. I rate the pricing a ten out of ten.
What other advice do I have?
Celonis has an admin center within its website. We can use it to add and remove people. It is a cloud solution. We use AWS for most of our application deployment, scalability, and production. The product is robust, reliable, and scalable. The only downside is its pricing. Overall, I rate the tool an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
An efficient process mining solution with valuable process discovery and optimization features
What is our primary use case?
I use the product for technical support.
What is most valuable?
The main feature of the product is process mining. We can use it to discover processes and mitigate the mistakes in the process. It also helps in optimizing the processes.
What needs improvement?
First-time users would need help from the support team to implement the solution. The support costs are very high. We must pay a very high price if we need to involve the support team.
For how long have I used the solution?
I have one year of experience implementing the solution in the mining industry.
How are customer service and support?
We get support from the web pages dedicated to support. If we face any specific server situation we don't have any experience with, we can resolve it with the technical support team’s help.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We use other enterprise solutions like Make. We use Make to integrate other solutions like Microsoft Excel and SAP.
How was the initial setup?
The initial setup is not complex. We need to get trained and have some expertise in using the tools and the platform.
What about the implementation team?
We implement the solution to gather information about the service providers. We do not need to maintain the product after that.
What's my experience with pricing, setup cost, and licensing?
The tool has different pricing plans. We use a cloud solution focused on enterprise businesses new to process mining and Celonis. If we want to scale it up in the company or another process and another business unit, the cost will be high.
Once we try to scale it up, the product becomes expensive. The pricing is not an issue in a medium and large company because it's very low. It will cost $15,000 a year when we start using the solution. However, if we want to scale these solutions, the pricing can go up to $200,000 and more.
What other advice do I have?
We do only one project or one process. I do not have experience with the tool’s scalability. We use it to mitigate the mistakes in this process. It is a very good product. Overall, I rate the product a nine out of ten.
A highly stable solution that provides great customer support and helps users optimize and improve their business processes
What is our primary use case?
The main use cases for Celonis are twofold. Firstly, it involves the end-to-end implementation of Celonis for various business processes so that clients can monitor their business processes. Secondly, there's a secondary use case related to internal audits. Here, we analyze one to two years of data to identify process inefficiencies and other pain points.
How has it helped my organization?
In one of our client’s normal implementation projects, we identified different pain points using Celonis. Celonis identified a lot of rework, and we implemented some additional improvements, like RPA. This way, the rework can be minimized, reducing human involvement. This improvement was possible because of Celonis.
What is most valuable?
The product helps clients visualize potential savings by minimizing human errors and reducing manual work. These aspects can be effectively identified and implemented using Celonis. It is the goal for all the Celonis projects.
What needs improvement?
The purchase and ticketing management processes could be improved. The solution must be more user-friendly. Another room for improvement is the interface. A few different coding languages, such as Python, SQL, and YAML, are being used right now. To use the product completely, we have to know all these languages. It is a little difficult for beginners to learn so many new things together. If there are one or two languages or drag-and-drop features, it will be easier for new users.
Celonis provides many updates every month or every quarter. It is difficult for the implementation partners to stay updated with the features they are providing. The product is already adding many new features every quarter.
For how long have I used the solution?
I have been using the solution for almost four years now. I currently use the latest version.
What do I think about the stability of the solution?
I rate the tool’s stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability an eight out of ten because it is already a market leader. I have worked with different clients from different regions of the world. Almost all the clients prefer Celonis for process mining. Many clients are also moving from traditional reporting tools like Power BI or Tableau to Celonis.
How was the initial setup?
I rate the ease of setup a seven out of ten. It is moderately easy. The solution is deployed on the cloud.
What about the implementation team?
A standard deployment process takes around six to eight weeks. Initially, we set up the connection with the client's source system and Celonis. Then, we extract the data, transform it, and create the dashboard and reports as required. Finally, we analyze the visualization to identify the pain points.
What's my experience with pricing, setup cost, and licensing?
I rate the product’s pricing a nine out of ten. The solution is quite expensive. It has some customized plans for different partners. Sometimes Celonis sells the licenses directly to the client, and we only implement it. So the licensing cost depends on the requirement, but it is costly.
What other advice do I have?
I mostly work on cross-industry projects with multiple vendors from different industries and domains. The projects mainly revolve around processes like purchase-to-pay, order-to-cash, accounts payable, accounts receivable, ticketing, and integration management. There are a few KPIs that we track, and it depends on the process. For example, in the purchase-to-pay process, we have KPIs like reworks, automation, and segregation of duties. Based on these KPIs, we try to implement improvements and optimize the process flow wherever we see room for improvement.
I will recommend the solution to others because it will open up completely new potentials in their existing business process. They can know how their existing business processes can be optimized and improved. We can discover so many new things using Celonis, which is impossible with any other traditional reporting tool in the industry. The tool has many different capabilities, like automation. It is a complete tool. The solution has a few issues.
Overall, I rate the solution a nine out of ten.
Celonis process mining
What do you like best about the product?
Celonis is on of the best process mining tool for process optimisation and process descovery we can also find deviation for the relavent process and improve iffencies . Also we can create dashboard to for actual view of our process .we can also perform automation.
What do you dislike about the product?
Some dislike points which I have observed in celonis it's costier than other tools available in market . And the another is response time' sometimes they are very active with the perticular queries and cases. But sometimes it's take long and also not provide any resolution .
What problems is the product solving and how is that benefiting you?
Celonis provide best dashboard creation tools we can also find out powerfull KPI for the relevant process as I'm in service now ITSM project so we have used KPIs like request closed, request opened,task on hold,average resolution time . We can also see the process overview in process explorer as well as number of varient for our process . Find root causes of our process . Perform actions engine , action Flow .
The Power of Celonis: Revolutionizing Process Optimization
What do you like best about the product?
One of the standout features of Celonis is its advanced process mining capabilities. As a developer, I appreciate how Celonis effortlessly connects to various data sources, allowing us to gain deep insights into complex processes. Its ability to automatically reconstruct end-to-end processes, identify bottlenecks, and pinpoint areas for improvement has been instrumental in our optimization efforts.
What do you dislike about the product?
Cost Considerations: As a robust and feature-rich platform, Celonis can come with a significant price tag. Depending on the organization's size and needs, the licensing and implementation costs may be perceived as a disadvantage, particularly for smaller businesses with limited budgets. It's essential to carefully assess the return on investment and evaluate if the benefits justify the cost.
What problems is the product solving and how is that benefiting you?
Problem - Lack of Process Visibility: Celonis tackles the issue of limited process visibility by providing a comprehensive view of end-to-end processes. By connecting to various data sources and analyzing process data in real time, Celonis uncovers hidden process inefficiencies, bottlenecks, and variations. This enhanced visibility allows organizations to identify areas for improvement and make data-driven decisions.
Benefit - Improved Process Efficiency - With a clear understanding of process inefficiencies, organizations can implement targeted optimizations, streamline workflows, and eliminate bottlenecks. This results in improved process efficiency, reduced costs, and enhanced productivity.
Problem - Siloed Data and Lack of Collaboration: Celonis helps break down data silos by integrating data from various systems and sources. It creates a centralized platform that allows stakeholders from different departments to collaborate, share insights, and align on process improvement initiatives.
Benefit: Cross-Functional Collaboration - By facilitating collaboration and information sharing, Celonis fosters cross-functional collaboration, breaking down communication barriers. This promotes a culture of continuous improvement, enabling teams to work together towards common process optimization goals.
Benefit - Improved Process Efficiency - With a clear understanding of process inefficiencies, organizations can implement targeted optimizations, streamline workflows, and eliminate bottlenecks. This results in improved process efficiency, reduced costs, and enhanced productivity.
Problem - Siloed Data and Lack of Collaboration: Celonis helps break down data silos by integrating data from various systems and sources. It creates a centralized platform that allows stakeholders from different departments to collaborate, share insights, and align on process improvement initiatives.
Benefit: Cross-Functional Collaboration - By facilitating collaboration and information sharing, Celonis fosters cross-functional collaboration, breaking down communication barriers. This promotes a culture of continuous improvement, enabling teams to work together towards common process optimization goals.
Tool to have process Transparency to improve
What do you like best about the product?
Total transparency of the entire process. It will show you the critical bottlenecks to work upon them and improve the over solution. Help to improve customer experience.
What do you dislike about the product?
I know it's very expensive. Not all firms can afford it. It might need to look into the market so that medium size industries can utilise the tool and get benefitted.
What problems is the product solving and how is that benefiting you?
It'a process mining provides shocking truth about the process and how complex it is. After the proper analysis we had a lot of items which are disturbing the straight path, we were able to reduce the deviation.
Very good process mining tool
What do you like best about the product?
Action Engine, Transformation Centre, Views, Knowledge Model, Extraction, Transformations, Data Model
What do you dislike about the product?
I like Celonis as it is a very nice tool for process mining
What problems is the product solving and how is that benefiting you?
Getting process flow, playing with Activities, getting insights for value realisation from a business process
Best Process mining tool Platform
What do you like best about the product?
It has helped me to create a more standardized process and I have worked in UI and signavio.It has a well integrated collection of applications which are used to automate the process and which is really helpful and yes , compared to other tools, it is flexible and we are able to create our own use cases.
What do you dislike about the product?
1.The drag and drop option has to designed in a flexible manner inorder to make it easier to access the tool.
2.Price of the user license is little bit high when compared to other tools.
3) Late response from technical support team.
2.Price of the user license is little bit high when compared to other tools.
3) Late response from technical support team.
What problems is the product solving and how is that benefiting you?
It's helpful in deciding whether the process is to be considered for automation and user friendly and easy to deploy. It's really helping business to improve the processes by identifying and automation of tasks.
Advanced process mining technologies
What do you like best about the product?
More easily than the competition, data analysis may be performed on the individual process phases. The interface requires less cognitive effort to utilize. The data analysis aids in isolating the issue at hand. With the use of job mining, we were able to see even the minutest of information.
What do you dislike about the product?
The analytics component, comprised of Views and the knowledge model module, is quite difficult to utilize. It calls for complex programming and has a high propensity to disrupt the status quo. Every week, my client told me to tidy up my code.
What problems is the product solving and how is that benefiting you?
In the past year, I've benefited greatly from utilizing Celonis. It has assisted me in developing a more consistent and open procedure. My team and I have been able to cut out some unnecessary processes thanks to it.
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