We are using it for core business processes such as order-to-cash, accounts receivable, and accounts payable. We also use it for our mobile application and up-to-sales services.
Celonis Platform
CelonisExternal reviews
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Streamlining business processes with exceptional process insights and automation opportunities
What is our primary use case?
How has it helped my organization?
We are actually using Celonis to understand our processes, bottlenecks, and problems, and especially to identify automation opportunities. We like process mining.
What is most valuable?
The most helpful features are understanding our processes, bottlenecks, and automation opportunities. We like the process mining capabilities.
What needs improvement?
We don't need any new features to be added. Celonis is like a Ferrari compared to others. However, the only problem is the price; it is a little bit expensive when we compare it to others.
For how long have I used the solution?
We have been using Celonis for about four years.
What do I think about the stability of the solution?
We don't have any technical issues. Stability is not a concern.
How are customer service and support?
The support is perfect. We are getting free consultancy from Celonis itself, and they are providing us with a value engineer. We also have a great e-learning platform available.
How would you rate customer service and support?
Positive
What about the implementation team?
It's up to the company. If you follow Celonis's advice and use their ready-to-use application dashboards, implementation is straightforward.
What's my experience with pricing, setup cost, and licensing?
The price is a little bit expensive when compared to others. That said, it offers features that other competitors don't have.
Which other solutions did I evaluate?
We researched other tools like open source tools and process mining tools from IBM and SAP.
What other advice do I have?
Celonis provides a lot of unique features and has a very supportive technical support team.
I'd rate the solution nine out of ten.
Graphical interpretation and pre-built connectors with competitive pricing
What is our primary use case?
I use Celonis primarily for identifying high potential use cases where customers will benefit post automation. It provides insights into which areas to target by identifying pain points and high error percentages.
How has it helped my organization?
Celonis helps our organization by supporting digital transformation initiatives. Our knowledge of the product is enough to utilize it effectively even though we are not direct end users.
What is most valuable?
The most valuable features of Celonis are its graphical interpretation and pre-built connectors with industry platforms like SAP or Oracle. These pre-built connectors make it very easy as they are readily available.
What needs improvement?
Celonis could improve by expanding its use beyond finance areas into infrastructure domains, such as networks and server utilization. Also incorporating generative AI features would be beneficial.
For how long have I used the solution?
I have been using Celonis for the last three years.
What do I think about the stability of the solution?
Celonis is very stable. I would rate it ten out of ten for stability.
What do I think about the scalability of the solution?
Celonis is definitely scalable. It can be expanded to cover more areas like document scanning, images, and PDF scans.
How are customer service and support?
The technical support team of Celonis is very responsive and helpful. I would rate them ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We do not restrict to one vendor but present multiple options to our customers, including UiPath, Blue Prism, and Automation Anywhere. We recommend Celonis based on its market leadership, pricing benefits, and cloud availability.
What was our ROI?
There is a definite financial benefit from using Celonis, with cost reductions ranging between 50% to 80%.
What's my experience with pricing, setup cost, and licensing?
The pricing of Celonis is very competitive. I would rate it nine out of ten based on customer feedback.
Which other solutions did I evaluate?
We recommend Celonis, UiPath, Blue Prism, and Automation Anywhere to our customers and leave the final decision to them based on their research and needs.
What other advice do I have?
Overall, I would highly recommend Celonis to other organizations because it has been the top leader in this area. The sales and support teams are very helpful, making it an advantageous choice compared to competitors.
I'd rate the solution nine out of ten.
Excellent solution for the process optimization
What do you like best about the product?
I really appreciate the product's rich functionality, user-friendly interface, and powerful engine.
I think everyone notes Celonis's advantages over its competitors. The main advantage for me is the ability to solve a problem with optimal time and effort expenditure. Working with Celonis, I am focused on the result of my work, on the value that I want to bring to the customer, and not on how I can configure this or that function in the system. It's a great product with great usability, a great academy, and a great community.
I think everyone notes Celonis's advantages over its competitors. The main advantage for me is the ability to solve a problem with optimal time and effort expenditure. Working with Celonis, I am focused on the result of my work, on the value that I want to bring to the customer, and not on how I can configure this or that function in the system. It's a great product with great usability, a great academy, and a great community.
What do you dislike about the product?
I miss being able to use Celonis on-premise. Some of my customers refused to publish data to the Celonis EMS Cloud.
What problems is the product solving and how is that benefiting you?
We analyzed the process of preparing and signing insurance agreements with clients. Using the system, we identified vital bottlenecks, helped plan actions to eliminate them, and built a set of consoles for operational control of the process.
Best ever process mining platform
What do you like best about the product?
The process mining with celonis is very efficient for the data related to SAP and other modules.
What do you dislike about the product?
Almost everything is covered in this software nothing to dislike.
What problems is the product solving and how is that benefiting you?
The inbuilt process explorer help to achieve better profit in targetted modules by providing detailed insights and best in data visualization compare to other tools in the market.
Comprehensive Review of Celonis: Leading the Way in Process Mining and Intelligence
What do you like best about the product?
What I like best about Celonis is its innovative use of process mining and AI to provide deep, actionable insights into business operations. This technology helps companies identify inefficiencies and opportunities for optimization, leading to significant improvements in performance and productivity. Additionally, Celonis' commitment to sustainability and proven success with major companies like PepsiCo and GE Healthcare highlight its impact and effectiveness .
What do you dislike about the product?
What I dislike about Celonis is that the initial setup and integration can be complex and time-consuming. Additionally, the platform's powerful features might require a steep learning curve for new users to fully utilize its capabilities
What problems is the product solving and how is that benefiting you?
In Process Mining
Celonis solves the problem of inefficiencies in business operations. By analyzing data from systems like ERP and CRM, it identifies bottlenecks and areas for improvement. This leads to smoother processes, cost savings, and better overall efficiency. For instance, companies like PepsiCo and GE Healthcare have seen significant benefits such as freeing up working capital and boosting cash flow .
In Sales Analytics
Celonis improves sales analytics by providing a clear view of the entire sales process. It helps sales teams pinpoint what works best and where they can improve, leading to better decisions, more accurate forecasts, and increased revenue. This helps businesses optimize their sales strategies and enhance customer satisfaction
Celonis solves the problem of inefficiencies in business operations. By analyzing data from systems like ERP and CRM, it identifies bottlenecks and areas for improvement. This leads to smoother processes, cost savings, and better overall efficiency. For instance, companies like PepsiCo and GE Healthcare have seen significant benefits such as freeing up working capital and boosting cash flow .
In Sales Analytics
Celonis improves sales analytics by providing a clear view of the entire sales process. It helps sales teams pinpoint what works best and where they can improve, leading to better decisions, more accurate forecasts, and increased revenue. This helps businesses optimize their sales strategies and enhance customer satisfaction
Excellent Product
What do you like best about the product?
Celnois offers the perfect Supply chain product which streamline's many companies Buisness. It's user friendly application ensures great value in using the product.
What do you dislike about the product?
Customisation is little higher when compared to other ERP's.
What problems is the product solving and how is that benefiting you?
Solves problem is providing report where I could see my stock status based on ageing.
Powerful visualiation and process mining tool
What do you like best about the product?
The amount of information provided automatically when data model is built is very good. It shows the process flow graph and various process flows which can be analysed to draw in deepth insights which isn't possible using traditional data visualization tools like tableau or powerBI. Data can be extracted and stored on Celonis cloud which is useful when creating views and transformations. Ease of Implementation is high. Data integration is smooth.
What do you dislike about the product?
Too much information is tough to process for non technical people. Learning curve is bit high compared to traditional data visualization tools. Bit slow when using huge amounts of data like >10TB. Little hectic process to implement real-time data analysis.
What problems is the product solving and how is that benefiting you?
Celonis helped to solve many business problems as it has in built process explorer and variant explorer. Helped to acheive better profits in targeted processes. Helped to indentify key areas or nodes which needed new definitions and new decision nodes.
Best in class for process mining
What do you like best about the product?
Data extraction and visualisation mechanism
Very easy to use and intuitive dashboard
Lots of automations and customisation
Kpi and best practices insights
Provides visualisation of process steps and provide RCA
Very easy to use and intuitive dashboard
Lots of automations and customisation
Kpi and best practices insights
Provides visualisation of process steps and provide RCA
What do you dislike about the product?
Frame sizing
Not good editor for developers
Loading time is bit higher
Not good editor for developers
Loading time is bit higher
What problems is the product solving and how is that benefiting you?
Provide structured process insights with clear visualisations. Lots of apps to solve real challenges
Great User Interface
What do you like best about the product?
I will say the Supply chain management is great
What do you dislike about the product?
The cost of the software is too high I believe it should be reduced
What problems is the product solving and how is that benefiting you?
Its help in optimizing my prductivity
Very helpful and useful for me, I got a lot of help and saved my time.
What do you like best about the product?
The solutions provided by celonis around data processing is one of the best thing I have ever liked about it. Apart from that the software assistant had helped alot in my problem solving and design.
Saap is also one of the most useful part about celonis. It is more useful for business processes.
Saap is also one of the most useful part about celonis. It is more useful for business processes.
What do you dislike about the product?
So far I haven't found any issues related to my issues in celonis but the presence of celonis is very less known among the people using such platform and services. In my views celonis must try make a greater reach.
A good services might be more useful for those who need it. Use of different social platforms may help in sorting out this concern.
A good services might be more useful for those who need it. Use of different social platforms may help in sorting out this concern.
What problems is the product solving and how is that benefiting you?
Data extraction
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