Celonis includes some machine learning and predictive functionalities, and it helps us with real-time data processing. We use Celonis as a consultancy firm for different clients, customers, and projects, and the requirement for real-time processing varies depending on the case.
Celonis Platform
CelonisExternal reviews
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Powerful and intuitive tool with essential machine learning features
What is our primary use case?
How has it helped my organization?
Celonis provides flexibility, which is beneficial due to our diverse use cases across different customers and projects. Although I cannot quantify the benefits due to confidentiality, it is cost-effective and time-saving.
What is most valuable?
Celonis is intuitive, powerful, and user-friendly. Machine learning and predictive functionalities are key features. The tool's ability to handle real-time data processing is also valuable.
What needs improvement?
The data modeling features could be more intuitive.
What do I think about the stability of the solution?
We have not faced any downtimes or technical issues with Celonis. It is reliable.
How are customer service and support?
I contacted Celonis for partnership purposes, not for direct customer service support regarding the tool's operations.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We use a variety of tools for process mining, including ProM, which is more powerful and academic but less user-friendly.
What was our ROI?
I cannot quantify the benefit because the actual numbers are proprietary to the customer company.
What's my experience with pricing, setup cost, and licensing?
Celonis is significantly more expensive than other tools, such as ProM, which is open-source and free.
Which other solutions did I evaluate?
We have used ProM for process mining, which is open-source.
What other advice do I have?
I recommend Celonis. That said, it's not suitable for small or medium enterprises due to its high cost. It is best suited for large enterprises.
I'd rate the solution nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Celonis experience
What do you like best about the product?
it is very easy to use, with direct access to all data from different sources. the implementation of our use cases has been done very quickly with a great suport team directly from Celonis. we use two apps for audit activities for our dayly audit activities. very easy integration with SAP.
What do you dislike about the product?
nothing. it can be used for thousands of different analysis and applications
What problems is the product solving and how is that benefiting you?
it is simplifyng some analysis that in the past where made manually and it is reducing our lead time of activities
Streamlining business processes with exceptional process insights and automation opportunities
What is our primary use case?
We are using it for core business processes such as order-to-cash, accounts receivable, and accounts payable. We also use it for our mobile application and up-to-sales services.
How has it helped my organization?
We are actually using Celonis to understand our processes, bottlenecks, and problems, and especially to identify automation opportunities. We like process mining.
What is most valuable?
The most helpful features are understanding our processes, bottlenecks, and automation opportunities. We like the process mining capabilities.
What needs improvement?
We don't need any new features to be added. Celonis is like a Ferrari compared to others. However, the only problem is the price; it is a little bit expensive when we compare it to others.
For how long have I used the solution?
We have been using Celonis for about four years.
What do I think about the stability of the solution?
We don't have any technical issues. Stability is not a concern.
How are customer service and support?
The support is perfect. We are getting free consultancy from Celonis itself, and they are providing us with a value engineer. We also have a great e-learning platform available.
How would you rate customer service and support?
Positive
What about the implementation team?
It's up to the company. If you follow Celonis's advice and use their ready-to-use application dashboards, implementation is straightforward.
What's my experience with pricing, setup cost, and licensing?
The price is a little bit expensive when compared to others. That said, it offers features that other competitors don't have.
Which other solutions did I evaluate?
We researched other tools like open source tools and process mining tools from IBM and SAP.
What other advice do I have?
Celonis provides a lot of unique features and has a very supportive technical support team.
I'd rate the solution nine out of ten.
Graphical interpretation and pre-built connectors with competitive pricing
What is our primary use case?
I use Celonis primarily for identifying high potential use cases where customers will benefit post automation. It provides insights into which areas to target by identifying pain points and high error percentages.
How has it helped my organization?
Celonis helps our organization by supporting digital transformation initiatives. Our knowledge of the product is enough to utilize it effectively even though we are not direct end users.
What is most valuable?
The most valuable features of Celonis are its graphical interpretation and pre-built connectors with industry platforms like SAP or Oracle. These pre-built connectors make it very easy as they are readily available.
What needs improvement?
Celonis could improve by expanding its use beyond finance areas into infrastructure domains, such as networks and server utilization. Also incorporating generative AI features would be beneficial.
For how long have I used the solution?
I have been using Celonis for the last three years.
What do I think about the stability of the solution?
Celonis is very stable. I would rate it ten out of ten for stability.
What do I think about the scalability of the solution?
Celonis is definitely scalable. It can be expanded to cover more areas like document scanning, images, and PDF scans.
How are customer service and support?
The technical support team of Celonis is very responsive and helpful. I would rate them ten out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We do not restrict to one vendor but present multiple options to our customers, including UiPath, Blue Prism, and Automation Anywhere. We recommend Celonis based on its market leadership, pricing benefits, and cloud availability.
What was our ROI?
There is a definite financial benefit from using Celonis, with cost reductions ranging between 50% to 80%.
What's my experience with pricing, setup cost, and licensing?
The pricing of Celonis is very competitive. I would rate it nine out of ten based on customer feedback.
Which other solutions did I evaluate?
We recommend Celonis, UiPath, Blue Prism, and Automation Anywhere to our customers and leave the final decision to them based on their research and needs.
What other advice do I have?
Overall, I would highly recommend Celonis to other organizations because it has been the top leader in this area. The sales and support teams are very helpful, making it an advantageous choice compared to competitors.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Excellent solution for the process optimization
What do you like best about the product?
I really appreciate the product's rich functionality, user-friendly interface, and powerful engine.
I think everyone notes Celonis's advantages over its competitors. The main advantage for me is the ability to solve a problem with optimal time and effort expenditure. Working with Celonis, I am focused on the result of my work, on the value that I want to bring to the customer, and not on how I can configure this or that function in the system. It's a great product with great usability, a great academy, and a great community.
I think everyone notes Celonis's advantages over its competitors. The main advantage for me is the ability to solve a problem with optimal time and effort expenditure. Working with Celonis, I am focused on the result of my work, on the value that I want to bring to the customer, and not on how I can configure this or that function in the system. It's a great product with great usability, a great academy, and a great community.
What do you dislike about the product?
I miss being able to use Celonis on-premise. Some of my customers refused to publish data to the Celonis EMS Cloud.
What problems is the product solving and how is that benefiting you?
We analyzed the process of preparing and signing insurance agreements with clients. Using the system, we identified vital bottlenecks, helped plan actions to eliminate them, and built a set of consoles for operational control of the process.
Great to analyze relevant data
What do you like best about the product?
It is great for process meaning. We really need to know where to improve, Celonis give that information for us.
What do you dislike about the product?
I think that they can improve the pricing range, but when you use it right, the money doesnt care.
What problems is the product solving and how is that benefiting you?
We dont know how to improve our services, so we use Celonis to measure our workflows and find what bottlenecks we have to really know where to change to improve.
Best ever process mining platform
What do you like best about the product?
The process mining with celonis is very efficient for the data related to SAP and other modules.
What do you dislike about the product?
Almost everything is covered in this software nothing to dislike.
What problems is the product solving and how is that benefiting you?
The inbuilt process explorer help to achieve better profit in targetted modules by providing detailed insights and best in data visualization compare to other tools in the market.
Comprehensive Review of Celonis: Leading the Way in Process Mining and Intelligence
What do you like best about the product?
What I like best about Celonis is its innovative use of process mining and AI to provide deep, actionable insights into business operations. This technology helps companies identify inefficiencies and opportunities for optimization, leading to significant improvements in performance and productivity. Additionally, Celonis' commitment to sustainability and proven success with major companies like PepsiCo and GE Healthcare highlight its impact and effectiveness .
What do you dislike about the product?
What I dislike about Celonis is that the initial setup and integration can be complex and time-consuming. Additionally, the platform's powerful features might require a steep learning curve for new users to fully utilize its capabilities
What problems is the product solving and how is that benefiting you?
In Process Mining
Celonis solves the problem of inefficiencies in business operations. By analyzing data from systems like ERP and CRM, it identifies bottlenecks and areas for improvement. This leads to smoother processes, cost savings, and better overall efficiency. For instance, companies like PepsiCo and GE Healthcare have seen significant benefits such as freeing up working capital and boosting cash flow .
In Sales Analytics
Celonis improves sales analytics by providing a clear view of the entire sales process. It helps sales teams pinpoint what works best and where they can improve, leading to better decisions, more accurate forecasts, and increased revenue. This helps businesses optimize their sales strategies and enhance customer satisfaction
Celonis solves the problem of inefficiencies in business operations. By analyzing data from systems like ERP and CRM, it identifies bottlenecks and areas for improvement. This leads to smoother processes, cost savings, and better overall efficiency. For instance, companies like PepsiCo and GE Healthcare have seen significant benefits such as freeing up working capital and boosting cash flow .
In Sales Analytics
Celonis improves sales analytics by providing a clear view of the entire sales process. It helps sales teams pinpoint what works best and where they can improve, leading to better decisions, more accurate forecasts, and increased revenue. This helps businesses optimize their sales strategies and enhance customer satisfaction
Revolutionizing Process mining and Automation
What do you like best about the product?
1. User Friendly and customizable interface.
2. Excellent scalability and performance
3. Strong integration with major enterprise systems.
4. Comprehensive process mining and execution management capabilities
5. Advanced AI and automation features
2. Excellent scalability and performance
3. Strong integration with major enterprise systems.
4. Comprehensive process mining and execution management capabilities
5. Advanced AI and automation features
What do you dislike about the product?
1. The initial setup can be complex and may require significant time and expertise.
2. The pricing model might be high for smaller businesses.
2. The pricing model might be high for smaller businesses.
What problems is the product solving and how is that benefiting you?
1. Process inefficiences :
Problem : Business process ofeten contains inefficiences which are hard to identify and rectify.
Benefits: Celonis analyzes real time data from various systems to pinpoints these inefficiences,enabling organizations to opetimize workflows.
2. Inconsistent Process execution:
Problem: Variability in process execution lead to inconsistent outcomes and affect the quality of products and services
Benefits:Celonis standardizes process execution by identifying best practices and ensuring that all parts of the organization adhere to them, leading to consistent and high quality outcomes.
Problem : Business process ofeten contains inefficiences which are hard to identify and rectify.
Benefits: Celonis analyzes real time data from various systems to pinpoints these inefficiences,enabling organizations to opetimize workflows.
2. Inconsistent Process execution:
Problem: Variability in process execution lead to inconsistent outcomes and affect the quality of products and services
Benefits:Celonis standardizes process execution by identifying best practices and ensuring that all parts of the organization adhere to them, leading to consistent and high quality outcomes.
Excellent Product
What do you like best about the product?
Celnois offers the perfect Supply chain product which streamline's many companies Buisness. It's user friendly application ensures great value in using the product.
What do you dislike about the product?
Customisation is little higher when compared to other ERP's.
What problems is the product solving and how is that benefiting you?
Solves problem is providing report where I could see my stock status based on ageing.
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