In general, I benefit more from cost optimization, revenue increase, or, in other cases, customer satisfaction because it's better to work with this kind of streamlining that supports people during the workday.
Celonis Platform
CelonisExternal reviews
340 reviews
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Powerful Process Mining Tool That Drives Real Business Value
What do you like best about the product?
It helps uncover inefficiencies, bottlenecks, and compliance issues through real-time analytic. Also celonis is offers exceptional visibility into business processes by mapping them based on actual data from enterprise systems like SAP, Salesforce, etc.
What do you dislike about the product?
While powerful, Celonis can be complex for new users without a background in data analysis or process mining.
What problems is the product solving and how is that benefiting you?
Celonis is helping us tackle inefficiencies in our business processes by providing complete transparency into how workflows actually operate across departments. Before Celonis, it was difficult to identify where delays, rework, or compliance issues were happening. With its real-time process mining and root-cause analysis, we can now pinpoint bottlenecks and take corrective action quickly.
Great Customer Support!
What do you like best about the product?
I really appreciate how proactive the support team is. They don't just sit back and wait for us to contact them, instead they come to us with suggestions and best practices that have genuinely helped us optimize how we use the platform.
What do you dislike about the product?
No downsides or dislikes at all with the celonis.
What problems is the product solving and how is that benefiting you?
Optimizing our processes with Celonis has directly led to significant cost savings for us.
Celonis - Improved our business flow hassle free
What do you like best about the product?
Excellent customer support service. Anytime I tried reaching them out, I was totally satisfied.
What do you dislike about the product?
Application response time might be slightly slower at some times. But very rarely.
What problems is the product solving and how is that benefiting you?
Celonis has improved our overall business flow by a huge margin. It has AI integration which always gives us suggestions for how we can run our business in more efficient ways.
Good
What do you like best about the product?
Process Mining, it was easy to use and navigate
What do you dislike about the product?
Some common dislikes about Celonis include its complexity, steep learning curve, and potential for slowdowns when dealing with large datasets.
What problems is the product solving and how is that benefiting you?
N/A
Great app for process mining
What do you like best about the product?
The app include all sort of analysis a process analyst wants
What do you dislike about the product?
I was unable to export the results to use it in presentation preparing apps such as MS Powerpoint
What problems is the product solving and how is that benefiting you?
It describes how much time it takes in every step of a process, shows me the bottlenecks and so on
Ease of use
What do you like best about the product?
What I like best about Celonis is its ability to provide a comprehensive and detailed view of business processes by creating a digital twin of the company's operations. This enables organizations to identify areas for improvement and uncover hidden value efficiently.
What do you dislike about the product?
Some users find the initial setup and configuration to be complex and time-consuming.
What problems is the product solving and how is that benefiting you?
By providing a detailed view of business processes, Celonis helps identify and eliminate inefficiencies, leading to smoother operations and cost savings
Celonis - Game-Changer
What do you like best about the product?
After implementing Celonis Process Mining, we are able to see all the bottlenecks in our operations. The dashboards make complex looking data easily accessible to non-technical users.
What do you dislike about the product?
Require more effort from the IT Team. Also pricing model is somewhat vague.
What problems is the product solving and how is that benefiting you?
The platform's AI-powered recommendations have been particularly valuable in prioritizing which process improvements to tackle first, ensuring we focus on changes that deliver the highest ROI with best possible results.
the ferarri version for process optimisation
What do you like best about the product?
ease of use, usability for end users, innovation potential
What do you dislike about the product?
not much to critise, though a better price is always appreciated
What problems is the product solving and how is that benefiting you?
analysis of complex process data (mainly based on SAP systems) but also other sources systems
Great automation
What do you like best about the product?
Celonis looks very primosing with its automation.
What do you dislike about the product?
I haven't used much Celonis but as much as I have used it's good so far.
What problems is the product solving and how is that benefiting you?
Our HR were discussing about Celonis how they can use it for CRM automation.
Enables a data-driven approach to process analysis and helps generate cost savings
What is our primary use case?
What is most valuable?
This tool allows me to discover value before discussing technology. It's the first solution that combines business competence and capabilities with technological capabilities. With Celonis, I discuss processes and root causes, analyzing the bottleneck resource process. There is an app centered around a data-driven approach. I can create the model and, in a data-driven way, map processes using technology that supports people in investigative activities by finding root causes where processes falter. Celonis emphasizes that these goals aim to generate cost optimization.
What needs improvement?
Celonis needs to improve the feature channel. They should incorporate more generative AI elements into their solution. Today, with tools like Microsoft's Copilot, Chargebee, Gemini, or Cloudy, it is essential for the Celonis solution to have their services and solution models integrated with GenAI.
For how long have I used the solution?
I have been using Celonis for about one year bsince my first contact with Celonis was one year ago.
What do I think about the scalability of the solution?
At the moment, I'd rate scalability six or seven out of ten. The list of use cases doesn't cover the entire process or the whole piece.
How are customer service and support?
I rate technical support a six out of ten. It depends on the value of the contract. If I have a large contract, Celonis supports the partner with architect solutions or other technical profiles. However, if I have a small contract for a minor client, the partner works alone.
How would you rate customer service and support?
Neutral
How was the initial setup?
At the moment, I don't have an answer since I have just started a profile value project with Celonis. In this case, this kind of phase doesn't require implementing technical elements. I have access to a preconfigured platform.
What was our ROI?
I have different kinds of savings, however, the first saving is cost optimization.
What other advice do I have?
My company is a consulting company, similar to Accenture or PWC. At the moment, I would give the solution an eight out of ten. Celonis is a good idea to change the way processes are considered in a company. It may not be perfect yet, however, it's the best way if the organization wants to approach processes with a data-driven approach.
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