In general, I benefit more from cost optimization, revenue increase, or, in other cases, customer satisfaction because it's better to work with this kind of streamlining that supports people during the workday.
Celonis Platform
CelonisExternal reviews
341 reviews
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Great automation
What do you like best about the product?
Celonis looks very primosing with its automation.
What do you dislike about the product?
I haven't used much Celonis but as much as I have used it's good so far.
What problems is the product solving and how is that benefiting you?
Our HR were discussing about Celonis how they can use it for CRM automation.
Enables a data-driven approach to process analysis and helps generate cost savings
What is our primary use case?
What is most valuable?
This tool allows me to discover value before discussing technology. It's the first solution that combines business competence and capabilities with technological capabilities. With Celonis, I discuss processes and root causes, analyzing the bottleneck resource process. There is an app centered around a data-driven approach. I can create the model and, in a data-driven way, map processes using technology that supports people in investigative activities by finding root causes where processes falter. Celonis emphasizes that these goals aim to generate cost optimization.
What needs improvement?
Celonis needs to improve the feature channel. They should incorporate more generative AI elements into their solution. Today, with tools like Microsoft's Copilot, Chargebee, Gemini, or Cloudy, it is essential for the Celonis solution to have their services and solution models integrated with GenAI.
For how long have I used the solution?
I have been using Celonis for about one year bsince my first contact with Celonis was one year ago.
What do I think about the scalability of the solution?
At the moment, I'd rate scalability six or seven out of ten. The list of use cases doesn't cover the entire process or the whole piece.
How are customer service and support?
I rate technical support a six out of ten. It depends on the value of the contract. If I have a large contract, Celonis supports the partner with architect solutions or other technical profiles. However, if I have a small contract for a minor client, the partner works alone.
How would you rate customer service and support?
Neutral
How was the initial setup?
At the moment, I don't have an answer since I have just started a profile value project with Celonis. In this case, this kind of phase doesn't require implementing technical elements. I have access to a preconfigured platform.
What was our ROI?
I have different kinds of savings, however, the first saving is cost optimization.
What other advice do I have?
My company is a consulting company, similar to Accenture or PWC. At the moment, I would give the solution an eight out of ten. Celonis is a good idea to change the way processes are considered in a company. It may not be perfect yet, however, it's the best way if the organization wants to approach processes with a data-driven approach.
Visual dashboards provide insights while setup demands niche expertise
What is our primary use case?
I work with Celonis at the moment, and my team is moving to S4HANA, which also somehow includes the Signavio solution. We probably use it for many tasks, such as monitoring lead times, looking for products that are available in stock earlier than predicted, checking incomplete orders, and doing some automation. For example, if a product should be there and isn't, I write back some reason codes into the system, creating some action paths as well. It's mostly for order processing.
What is most valuable?
It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements. For example, if the product is credited to be available two weeks from now for shipment, and Celonis scans the whole SAP and says it is available a few days earlier, then I can ship it out, making the customer happier. Or if some lead times are very slow, I can determine whether it is due to slow manufacturing, a warehouse problem, or other issues, providing very good insights into the process.
We have complex end-to-end processes, and it makes sense of them easily. I have many visual dashboards that provide insights, enabling execution steps and problem-solving.
What needs improvement?
It requires specialized expertise to set it up in the backend. I need knowledgeable data and process people who understand the tool and also my processes. Ultimately, I need niche expertise, combining strong SAP knowledge with Celonis competency. The pricing could be improved as well.
For how long have I used the solution?
I have used the solution for four to five years.
What do I think about the stability of the solution?
It's super stable. I have a few issues, yet it's very, very stable. I would rate it more than nine or ten.
What do I think about the scalability of the solution?
It absolutely is scalable.
How are customer service and support?
Customer service was super helpful and super responsive during the deployment.
How would you rate customer service and support?
Positive
How was the initial setup?
It takes just a couple of days, yet to use it well, it's important to know what I want to use it for and the best way of setting it up. Change management is hard, however, the tool is really great.
What about the implementation team?
I'm not an IT person; I'm more on the usage side. It is completely handled by our IT department. I was helped by Celonis experts when deploying the product, utilizing third-party services.
What was our ROI?
I did quite an in-depth review of the use cases I deployed and the outcomes. In my opinion, there's a positive return on investment. Each project contributes differently; some bring customer satisfaction improvements, some reduce inventory levels, and some reduce operational costs. However, it's very hard to assign just one number.
What's my experience with pricing, setup cost, and licensing?
I think it's relatively expensive, but it's also good. It's a good product, albeit on the expensive side.
Which other solutions did I evaluate?
At the moment, I'm working with Celonis, yet Signavio is also coming into the picture in the future, which I have no idea about yet. I want to learn more about it.
What other advice do I have?
My overall review rating is eight. I advise others to ensure they understand what the tool is capable of to maximize its potential.
Marktführendes Process Mining Tool
What do you like best about the product?
Continuous innovations and further development of the tool enable participation at the forefront of process mining. Simple and structured usability allows for quick applicability in the company.
What do you dislike about the product?
Price and Licensing Model (Quality probably has its price)
What problems is the product solving and how is that benefiting you?
Process transparency is now provided with Celonis. Continuous tracking of KPIs to improve processes. Inefficiencies identified and analyzed due to increased manual activities.
User-friendliness and insights
What do you like best about the product?
Holistic approach to process improvement, from initial analyses to optimization and automation. Simple training for new users.
What do you dislike about the product?
Continuous release of new features and thus adjustments in alignment and usage.
What problems is the product solving and how is that benefiting you?
Transparency about E2E processes, basis for data-driven process improvement
Challenging journey adapting to our very customized reality but also very rewarding and profitable
What do you like best about the product?
The proximity to our interlocutors
Strong dynamic of change
Strong dynamic of change
What do you dislike about the product?
Some empty responses when interacting with the service desk
What problems is the product solving and how is that benefiting you?
Visibility over processes allowed us to discover inefficiencies, some of which are being resolved using Celonis
3 year of Celonis in Procurement and Accounts Payable
What do you like best about the product?
Celonis is a very balanced solution. It allows the company to visualize data as never before, taking insights and leveraging them to automate and change processes.
What do you dislike about the product?
The biggest problems of celonis are the following. The first one has to do with the support, sometimes we have bugs or problems with celonis that we cannot solve and celonis support takes a lot of time to really help and solve the problems, additionally o give them information about the problem and they keep asking for the same information over and over again. The second problem is how slow celonis gets, we have already open tickets about it but they cannot give as an explanation or a solution.
What problems is the product solving and how is that benefiting you?
Duplicate invoices, Purchase order leadtime reduction, Pending Purchase Orders, Currency checker...
Exceptional experience with OCPM
What do you like best about the product?
It gives powerful tools to model and monitor complex processes. In particular, OCPM is fantastic for the complex framework of the company I work for.
What do you dislike about the product?
I'd like to have more courses and exercises to learn PQL better.
What problems is the product solving and how is that benefiting you?
We hope ut will help us to improve and correct many inefficiencies of our processes.
Efficient processes and analysis enables discovery of optimization opportunities
What is our primary use case?
How has it helped my organization?
Celonis primarily helps with process discovery by understanding process variations and identifying opportunities for improvement.
Although it is not utilized much for continuous monitoring, it has significantly enhanced our understanding of improvement opportunities.
What is most valuable?
The most effective feature of Celonis is its capacity to analyze processes and uncover optimization opportunities through its visualizations of process variances.
What needs improvement?
Celonis does not provide a detailed picture of user activities within processes because it relies on event logs from ERP systems. It offers only a process view without task mining capabilities. Expanding into task mining could offer greater insights.
For how long have I used the solution?
I have approximately four years of experience working with Celonis.
What do I think about the stability of the solution?
The stability of Celonis is impressive. I would rate it as an eight on a scale from one to ten.
What do I think about the scalability of the solution?
Celonis has high scalability, which I would rate as an eight on a scale from one to ten.
How are customer service and support?
I find the technical support from Celonis to be of high quality, rating it a nine out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Celonis is relatively straightforward. The setup process is crucial, and with good quality data, Celonis is an easy product to use.
What was our ROI?
The return on investment from Celonis comes from identifying opportunities for process improvement which translate into time savings and cost savings.
What's my experience with pricing, setup cost, and licensing?
Pricing varies depending on client needs and deployment scale. However, I find it competitively priced and offering good value for money in high-volume data analysis scenarios.
What other advice do I have?
Celonis is recommended due to its proficient ease of use, rapid insight discovery, ability to execute on insights, and effective impact measurement.
I'd rate the solution eight out of ten.
Powerful and intuitive tool with essential machine learning features
What is our primary use case?
How has it helped my organization?
Celonis provides flexibility, which is beneficial due to our diverse use cases across different customers and projects. Although I cannot quantify the benefits due to confidentiality, it is cost-effective and time-saving.
What is most valuable?
Celonis is intuitive, powerful, and user-friendly. Machine learning and predictive functionalities are key features. The tool's ability to handle real-time data processing is also valuable.
What needs improvement?
The data modeling features could be more intuitive.
What do I think about the stability of the solution?
We have not faced any downtimes or technical issues with Celonis. It is reliable.
How are customer service and support?
I contacted Celonis for partnership purposes, not for direct customer service support regarding the tool's operations.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We use a variety of tools for process mining, including ProM, which is more powerful and academic but less user-friendly.
What was our ROI?
I cannot quantify the benefit because the actual numbers are proprietary to the customer company.
What's my experience with pricing, setup cost, and licensing?
Celonis is significantly more expensive than other tools, such as ProM, which is open-source and free.
Which other solutions did I evaluate?
We have used ProM for process mining, which is open-source.
What other advice do I have?
I recommend Celonis. That said, it's not suitable for small or medium enterprises due to its high cost. It is best suited for large enterprises.
I'd rate the solution nine out of ten.
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