In general, I benefit more from cost optimization, revenue increase, or, in other cases, customer satisfaction because it's better to work with this kind of streamlining that supports people during the workday.
Celonis Platform
CelonisExternal reviews
320 reviews
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External reviews are not included in the AWS star rating for the product.
Celonis - Improved our business flow hassle free
What do you like best about the product?
Excellent customer support service. Anytime I tried reaching them out, I was totally satisfied.
What do you dislike about the product?
Application response time might be slightly slower at some times. But very rarely.
What problems is the product solving and how is that benefiting you?
Celonis has improved our overall business flow by a huge margin. It has AI integration which always gives us suggestions for how we can run our business in more efficient ways.
Good
What do you like best about the product?
Process Mining, it was easy to use and navigate
What do you dislike about the product?
Some common dislikes about Celonis include its complexity, steep learning curve, and potential for slowdowns when dealing with large datasets.
What problems is the product solving and how is that benefiting you?
N/A
Great app for process mining
What do you like best about the product?
The app include all sort of analysis a process analyst wants
What do you dislike about the product?
I was unable to export the results to use it in presentation preparing apps such as MS Powerpoint
What problems is the product solving and how is that benefiting you?
It describes how much time it takes in every step of a process, shows me the bottlenecks and so on
Ease of use
What do you like best about the product?
What I like best about Celonis is its ability to provide a comprehensive and detailed view of business processes by creating a digital twin of the company's operations. This enables organizations to identify areas for improvement and uncover hidden value efficiently.
What do you dislike about the product?
Some users find the initial setup and configuration to be complex and time-consuming.
What problems is the product solving and how is that benefiting you?
By providing a detailed view of business processes, Celonis helps identify and eliminate inefficiencies, leading to smoother operations and cost savings
Celonis - Game-Changer
What do you like best about the product?
After implementing Celonis Process Mining, we are able to see all the bottlenecks in our operations. The dashboards make complex looking data easily accessible to non-technical users.
What do you dislike about the product?
Require more effort from the IT Team. Also pricing model is somewhat vague.
What problems is the product solving and how is that benefiting you?
The platform's AI-powered recommendations have been particularly valuable in prioritizing which process improvements to tackle first, ensuring we focus on changes that deliver the highest ROI with best possible results.
the ferarri version for process optimisation
What do you like best about the product?
ease of use, usability for end users, innovation potential
What do you dislike about the product?
not much to critise, though a better price is always appreciated
What problems is the product solving and how is that benefiting you?
analysis of complex process data (mainly based on SAP systems) but also other sources systems
Great automation
What do you like best about the product?
Celonis looks very primosing with its automation.
What do you dislike about the product?
I haven't used much Celonis but as much as I have used it's good so far.
What problems is the product solving and how is that benefiting you?
Our HR were discussing about Celonis how they can use it for CRM automation.
Enables a data-driven approach to process analysis and helps generate cost savings
What is our primary use case?
What is most valuable?
This tool allows me to discover value before discussing technology. It's the first solution that combines business competence and capabilities with technological capabilities. With Celonis, I discuss processes and root causes, analyzing the bottleneck resource process. There is an app centered around a data-driven approach. I can create the model and, in a data-driven way, map processes using technology that supports people in investigative activities by finding root causes where processes falter. Celonis emphasizes that these goals aim to generate cost optimization.
What needs improvement?
Celonis needs to improve the feature channel. They should incorporate more generative AI elements into their solution. Today, with tools like Microsoft's Copilot, Chargebee, Gemini, or Cloudy, it is essential for the Celonis solution to have their services and solution models integrated with GenAI.
For how long have I used the solution?
I have been using Celonis for about one year bsince my first contact with Celonis was one year ago.
What do I think about the scalability of the solution?
At the moment, I'd rate scalability six or seven out of ten. The list of use cases doesn't cover the entire process or the whole piece.
How are customer service and support?
I rate technical support a six out of ten. It depends on the value of the contract. If I have a large contract, Celonis supports the partner with architect solutions or other technical profiles. However, if I have a small contract for a minor client, the partner works alone.
How would you rate customer service and support?
Neutral
How was the initial setup?
At the moment, I don't have an answer since I have just started a profile value project with Celonis. In this case, this kind of phase doesn't require implementing technical elements. I have access to a preconfigured platform.
What was our ROI?
I have different kinds of savings, however, the first saving is cost optimization.
What other advice do I have?
My company is a consulting company, similar to Accenture or PWC. At the moment, I would give the solution an eight out of ten. Celonis is a good idea to change the way processes are considered in a company. It may not be perfect yet, however, it's the best way if the organization wants to approach processes with a data-driven approach.
Which deployment model are you using for this solution?
Public Cloud
Visual dashboards provide insights while setup demands niche expertise
What is our primary use case?
I work with Celonis at the moment, and my team is moving to S4HANA, which also somehow includes the Signavio solution. We probably use it for many tasks, such as monitoring lead times, looking for products that are available in stock earlier than predicted, checking incomplete orders, and doing some automation. For example, if a product should be there and isn't, I write back some reason codes into the system, creating some action paths as well. It's mostly for order processing.
What is most valuable?
It provides a visualization of the process itself, giving a very good synthesis of performance and helping me find improvements. For example, if the product is credited to be available two weeks from now for shipment, and Celonis scans the whole SAP and says it is available a few days earlier, then I can ship it out, making the customer happier. Or if some lead times are very slow, I can determine whether it is due to slow manufacturing, a warehouse problem, or other issues, providing very good insights into the process.
We have complex end-to-end processes, and it makes sense of them easily. I have many visual dashboards that provide insights, enabling execution steps and problem-solving.
What needs improvement?
It requires specialized expertise to set it up in the backend. I need knowledgeable data and process people who understand the tool and also my processes. Ultimately, I need niche expertise, combining strong SAP knowledge with Celonis competency. The pricing could be improved as well.
For how long have I used the solution?
I have used the solution for four to five years.
What do I think about the stability of the solution?
It's super stable. I have a few issues, yet it's very, very stable. I would rate it more than nine or ten.
What do I think about the scalability of the solution?
It absolutely is scalable.
How are customer service and support?
Customer service was super helpful and super responsive during the deployment.
How would you rate customer service and support?
Positive
How was the initial setup?
It takes just a couple of days, yet to use it well, it's important to know what I want to use it for and the best way of setting it up. Change management is hard, however, the tool is really great.
What about the implementation team?
I'm not an IT person; I'm more on the usage side. It is completely handled by our IT department. I was helped by Celonis experts when deploying the product, utilizing third-party services.
What was our ROI?
I did quite an in-depth review of the use cases I deployed and the outcomes. In my opinion, there's a positive return on investment. Each project contributes differently; some bring customer satisfaction improvements, some reduce inventory levels, and some reduce operational costs. However, it's very hard to assign just one number.
What's my experience with pricing, setup cost, and licensing?
I think it's relatively expensive, but it's also good. It's a good product, albeit on the expensive side.
Which other solutions did I evaluate?
At the moment, I'm working with Celonis, yet Signavio is also coming into the picture in the future, which I have no idea about yet. I want to learn more about it.
What other advice do I have?
My overall review rating is eight. I advise others to ensure they understand what the tool is capable of to maximize its potential.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Marktführendes Process-Mining-Tool
What do you like best about the product?
Continuous innovations and further development of the tool enable participation at the forefront of process mining. Simple and structured usability allows for quick applicability in the company.
What do you dislike about the product?
Price and licensing model (Quality probably has its price)
What problems is the product solving and how is that benefiting you?
Process transparency is now provided with Celonis. Continuous tracking of KPIs to improve processes. Inefficiencies identified and analyzed due to increased manual activities.
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