Automated remittance workflows have boosted speed and accuracy but still need geo-tagging improvements
What is our primary use case?
I primarily use
Appian for digital remittance, storing information, processing transactions, and regulatory reporting, and I mainly use it for the digital remittance register.
Whenever we receive an MT103 from our corresponding bank, we upload the messages into our Appian-based digital remittance register. Appian extracts data from different fields of MT103 or even MT202, and that information is cleaned and segregated into different fields and columns. After that, we process the remittance, and subsequently, after completing the transaction, we report it to our central bank. Appian generates the report, which is quite handy and useful. My team can interact with peer members while using Appian; for example, when a maker uploads a transaction, the checker reviews it. If there is any discrepancy or error, the checker can directly reject the transaction so that the maker can rectify and reprocess it. If everything looks good, then the checker can approve the transaction directly, making it quite time-saving and reducing errors while ensuring pure compliance.
Appian is quite smooth by nature. We have used other software and tools, but most often we used to get lags and disruptions; however, Appian is quite smooth and we did not notice any major issues. The best feature would be its reliability and smoothness. While using it, we can store data, extract data, download, and generate reports anytime, which makes it quite handy.
What is most valuable?
Remittance is a crucial part of my integral operation, so any disruption would majorly impact our clients. After switching to Appian, we never faced any disruption as it is reliable and we can generate data at any point in time, quite faster than other tools in my personal opinion. Regulators can ask for data from us at any time, and with Appian, we download data from our Appian tools to share it with them whenever they ask. I would share a real-life example: a customer's transaction processed more than a year ago. Suddenly the customer came back asking for all the details. In our previous tool, it was quite difficult to generate transaction details from over a year ago; however, while using Appian, we can pull up data using different key search fields, such as a customer's cell phone number, remittance tracking number, or MT103 reference number. We shared it with the customer instantly, and the customer was surprised we could provide all the details in such a short time. It added reputational value for our organization, thanks to Appian.
You have pointed out two major things: time-saving and reduction of error, which are key points while processing remittance. Previously, while using another tool, it was quite time-consuming to process remittance, but after switching to Appian, it can extract data from MT103, eliminating the need for manual data entry. The process has become fully automated. Previously we could process only five to ten transactions within an hour, but now, after switching to Appian, we can process about 100 transactions in an hour, making it 10 times faster. In terms of error detection, since Appian extracts data from MT103, the extraction rate is quite good, and the error rate is negligible, lower than 0.001%. We can share accurate, error-free data with the regulator, which is essential for us. Appian benefits us significantly. After receiving an MT103, we check what the remitter is, the amount, if it is under threshold for processing, and if it is from a high-priority remitter or client. Since Appian extracts data from MT103 messages and identifies top-level clients from the database, it can notify us to process their transactions with priority. Due to automated data extraction, there are fewer instances of error. In our previous tool, we reported regulatory data to the central bank manually and often received complaints about invalid purpose codes due to manual data entry. Appian handles this automatically, and after switching, our error rate has dropped significantly, resulting in positive feedback from the Central Bank of Bangladesh regarding our reduced error rates. This has greatly enhanced our organization's reputation.
Appian is fully on-premises, and we have our own system.
What needs improvement?
Appian can be improved by adding a geo-location tagging feature, which would be really helpful for identifying remitter addresses. If Appian can suggest the country based on that address, it would significantly decrease error rates in processing remittance. So far, Appian is excellent, but this addition would be a revolutionary improvement.
If Appian can handle geo-location tagging, it will increase our speed by 20 times. I suggest this improvement and hope for the best.
For how long have I used the solution?
I have been using Appian for more than two years.
What do I think about the stability of the solution?
Appian is absolutely stable and reliable in my experience.
We have tested Appian during peak usage and off-peak times, and we have not experienced any issues such as lagging or system disruptions. It is running smoothly, and we hope it will continue to provide us with the same support and reliability in the future.
What do I think about the scalability of the solution?
In terms of scalability, we have not encountered any major issues. Our volume has increased by 20% in the two years since using Appian, and it can handle the increased volume effectively.
How are customer service and support?
While deploying Appian, we reached out to customer support, and their assistance was great. They were very helpful, friendly, and their professional attitude impressed us tremendously.
I would give Appian's customer support 10 out of 10 due to their next-level support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously used different tools such as
Finastra and Oracle for data extraction and report generation. After switching to Appian, we realized we made the right choice, as it is much faster and more helpful than those tools, including some Microsoft products we tried previously.
How was the initial setup?
It was really easy to deploy Appian for our organization; it is user-friendly and we deployed it without any major difficulties. Our development team thoroughly enjoyed the deployment process, and we completed the entire system rollout within 15 days, which was remarkably fast.
What about the implementation team?
I was part of our Appian deployment team, and we deployed it for our organization.
What was our ROI?
Appian has increased our remittance processing speed by 10 times. It allows us to process a large volume of remittance in a short time, improving customer service. Using Appian is saving us five full-time employees, which is significant since we currently have only four team members. The manual processing we used to require would necessitate an additional five employees, so Appian has truly been a miracle for us.
What's my experience with pricing, setup cost, and licensing?
Compared to other tools, which I prefer not to name due to privacy, Appian provides value for money, is easy to use, has a straightforward setup procedure, and offers great support from the Appian team. Therefore, my overall experience has been quite impressive.
Which other solutions did I evaluate?
We evaluated some Microsoft products before choosing Appian, although I cannot name them due to an NDA. After thorough assessment and testing, we found that Appian was faster and would provide the most benefit compared to the other options we considered.
What other advice do I have?
On a scale of 1 to 10, I would rate Appian a 7.5. If the geo-location tagging feature gets added, then it will be a 9.5.
I choose 8, because of its reliability, smoothness, error-free report production, and its data extraction capability.
The integration capability of Appian is quite good; we have integrated it with our core banking software, and the integration is fast and reliable. The API works exceptionally well, so in terms of integration, I would rate Appian 9.5 out of 10.
If I compare it with other tools, our team members really enjoy using Appian. It is straightforward and user-friendly, leading to positive feedback and making it highly recommended for new users due to its ease of learning and use.
Appian's security features are quite top-notch as it has a user verification system that verifies users before granting access to the whole system. In terms of regulatory compliance, it is quite helpful since it enables authentic and error-free reporting, which leaves us satisfied.
Appian's documentation is quite helpful; while deploying the system, it assisted us greatly. I would recommend these resources to other users and development teams considering deploying Appian.
Appian's automation capability is excellent; it extracts data automatically, and the scheduler runs smoothly, generating reports in a timely manner. Therefore, Appian is quite effective and helpful in terms of automation.
I highly recommend using Appian to others. My overall review rating for Appian is 7.5 out of 10.
Building Apps with Low-Code
What do you like best about the product?
I like Appian platform because it provides us a wide number of features such as low-code development and process automation which leads to manage the business processes more smoothly. The platform is very easy to use, which allows me to quickly build and manage workflows without getting bogged down in technical complexity and get better collaboration across teams.
Customer support has been very responsive and helpful whenever I had questions, I use Appian frequently in my role to automate the workflows, manage approvals, and track the assign tasks.
What do you dislike about the product?
Appian is a powerful platform, but there are few drawbacks in my views that could be improved. First, its reporting and analytics capabilities, which could be more intuitive and flexible for detailed insights. Second, technical knowledge is required for the beginners who are using its advanced customization features.
What problems is the product solving and how is that benefiting you?
Appian is helping me to solve several key challenges in my workplace like it automates the repetitive tasks and organizes the complex workflows on its own. It also reducing the human manual errors and saving a lot of precious time for employees. For example, task assignments, approval processes, and management of documents that are used to take hours can be done in minutes now.
Intuitive, Flexible Workflow Automation—A Seamless Experience with Appian
What do you like best about the product?
Appian is an mazing platform and helps in simplifying building and automating workflows without needing of coding experience. it's interface is really intuitive, you are able to design process process visually, connect data from different systems and are able to see everything come together in one place. This platform is really flexible, in this you can start small with one process and then easily expand as your needs grow.
What do you dislike about the product?
As far as my experience with it, for now there is nothing as such dislike in it which i found, i overall had the great experience to working with.
What problems is the product solving and how is that benefiting you?
It is really helpful and solving the problems of managing complex business processes and disconnected systems. Earlier we were struggling with outdated tools, manual workflows, and depend on IT teams for even small changes. Appian helps in overcoming from these issues by offering a low code platform that makes it easy to build, automate and optimize process without needing deep programming knowledge.
Efficient Low-Code Development with Appian, but Customization and Costs Can Be Challenging
What do you like best about the product?
I like best about Appian is its low-code approach, which allows rapid application development with minimal manual coding. The platform’s intuitive interface, strong process automation capabilities, and seamless integration with other systems make it highly efficient for building scalable enterprise solutions. It enables faster delivery of business applications while maintaining flexibility and governance.
What do you dislike about the product?
While Appian is a powerful low-code platform, it can feel somewhat restrictive when handling highly customized or complex use cases that require deep coding flexibility. Additionally, the licensing costs and resource requirements for scaling can be relatively high, which may pose challenges for smaller teams or projects.
What problems is the product solving and how is that benefiting you?
Appian helps solve the challenge of managing complex business processes and workflows by providing a unified low-code automation platform. It enables faster development, integration, and deployment of enterprise applications without heavy coding effort. This has helped streamline operations, improve collaboration between business and IT teams, and reduce overall delivery time for digital solutions—resulting in higher efficiency and quicker time to value.
Streamlined Employee Onboarding with Some Limitations
What do you like best about the product?
I appreciate how Appian has transformed my onboarding process into an intelligent automated workflow, improving speed and compliance without human intervention. The unified platform with process automation, case management, RPA, AI, and data management stands out. It’s integration-friendly, connecting seamlessly with systems like ERP and CRM. The quick cloud deployments and mobile-friendly nature further add to its appeal, facilitating efficient operations across devices.
What do you dislike about the product?
I found Appian to have a high licensing cost, which is a significant drawback for me. Additionally, there is a steep learning curve, especially for complex scenarios, which makes it challenging to master quickly. The UI customization options are limited, which can be restrictive compared to other systems. Furthermore, there are occasional performance overheads that affect the software's efficiency.
What problems is the product solving and how is that benefiting you?
I use Appian to automate the employee onboarding process, reducing time from five days to two by streamlining document collection and verification, improving speed and compliance while integrating seamlessly with other systems.
Low code no code application - Best for any business management
What do you like best about the product?
Low code and best customer service. It also provides lots of new features every quarter/release which helps build trust with our stakeholders.
What do you dislike about the product?
Reports aren't that great as expected compared to the application.
What problems is the product solving and how is that benefiting you?
It works as business management tool and helps stakeholders maintain the process for study/activity they are working on for different types.
Appian for smart low code no code business process management application
What do you like best about the product?
Best tool in the market for bpm applications
What do you dislike about the product?
Nothing. So far all good about Appian. Nice product
What problems is the product solving and how is that benefiting you?
Repetitive and rule based tasks to be automated.
Great Hyperautomation tool
What do you like best about the product?
Low code, fast and very reliable in production
What do you dislike about the product?
No downsides. Is a great tool if fits your use case
What problems is the product solving and how is that benefiting you?
Process management and automation
My experience with Appian
What do you like best about the product?
The best part about Appian is that anyone can switch to this platform without any hassle.
What do you dislike about the product?
The only disadvantage I feel towards this platform is that there are very few resources out there on internet to learn everything.
What problems is the product solving and how is that benefiting you?
Appian helps in developing web entities using lcnc practices and helps to meet dynamic business requirements.
Experience enables seamless automation and elevates process efficiency while embracing innovative technologies
What is our primary use case?
A common use case for Appian is intelligent automation, where companies wanting to transform and have the latest technologies such as robotic process automation, fintech, AI, and artificial intelligence under the same platform use Appian to automate their business workflows.
There could be multiple industries that could benefit from this, including investment banks, retail companies, manufacturing companies, and healthcare companies. There's a variety of use cases for implementation.
What is most valuable?
The features of Appian that have proven to be the most beneficial are its capability to create processes and integrate with external systems while ensuring data consistency across all the systems.
The latest features of Appian are quite useful around the UI/UX design and the artificial intelligence integrations.
Appian is aiding in leveraging AI technologies in multiple ways: one way is for developers, as they make development efficient and quick by enabling developer co-pilots across various phases of the application, which helps design Appian quickly and provides suggestions along the way.
Another way is through AI Skills, which can be integrated anywhere in the process model to leverage artificial intelligence for tasks such as extracting data from documents, summarizing information from documents or long paragraphs, and building custom prompts with Appian.
Appian also utilizes AI for business users, providing a feature called process each view, enabling business users to create their own dashboards, reports, and gain insights from their data and processes using artificial intelligence. It's multi-fold and always growing.
What needs improvement?
Appian could improve in terms of how it approaches external use cases.
Appian is a great tool for internal use cases where the users are company employees, but it has room to improve for use cases where the users are public facing, where anonymous users could come to a site and run a business workflow or interact with some data.
For how long have I used the solution?
I have approximately nine to 10 years of experience working with Appian.
What was my experience with deployment of the solution?
I have faced challenges while integrating Appian with existing systems, as there might be challenges around the integration systems not being stable or having many exceptions.
However, if the integration systems are stable and their process of integrations and the APIs are well documented, there are no challenges to integrate with Appian; it's fairly simple.
What do I think about the stability of the solution?
The stability of Appian would rate as nine, as it's a stable environment.
What do I think about the scalability of the solution?
Appian is scalable. On a scale of one to 10, Appian rates as a nine for scalability.
How are customer service and support?
The technical support for Appian rates as 10 out of 10 because they have a great support team.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have experience with Appian, not SAP solution.
How was the initial setup?
The initial setup of Appian has two ways of setting up the environments: one is on-premise, and the second is cloud environments.
The cloud environment is very easy to set up, as the Appian Cloud support team does everything for you end to end, and you will have the environments available where you could have the platform in about 24 hours, which is very quick.
This is preferred by about 95% of clients, as they would have Appian on Cloud.
The remaining 5% opt for Appian on premise due to data privacy issues or compliance challenges, where they manage the infrastructure themselves, which requires a couple of weeks for an infrastructure administrator to set up Appian on their own service.
What about the implementation team?
I'm a reseller and a partner, and my relationship with Appian is that we implement Appian for our customers.
What was our ROI?
The majority of our clients see the return on investment in about one year after implementation.
They see return on investment in terms of cost savings, time savings, more efficient processes, and more efficient employees.
What's my experience with pricing, setup cost, and licensing?
The price of Appian, on a competitive landscape, is a little bit on the higher side for companies, rating maybe a 6.5.
What other advice do I have?
I would recommend Appian to especially large to medium, medium to large companies looking to automate their business processes, as it's a great tool. I would rate the whole solution as a strong 9.5.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
