Intuitive, Flexible Workflow Automation—A Seamless Experience with Appian
What do you like best about the product?
Appian is an mazing platform and helps in simplifying building and automating workflows without needing of coding experience. it's interface is really intuitive, you are able to design process process visually, connect data from different systems and are able to see everything come together in one place. This platform is really flexible, in this you can start small with one process and then easily expand as your needs grow.
What do you dislike about the product?
As far as my experience with it, for now there is nothing as such dislike in it which i found, i overall had the great experience to working with.
What problems is the product solving and how is that benefiting you?
It is really helpful and solving the problems of managing complex business processes and disconnected systems. Earlier we were struggling with outdated tools, manual workflows, and depend on IT teams for even small changes. Appian helps in overcoming from these issues by offering a low code platform that makes it easy to build, automate and optimize process without needing deep programming knowledge.
Efficient Low-Code Development with Appian, but Customization and Costs Can Be Challenging
What do you like best about the product?
I like best about Appian is its low-code approach, which allows rapid application development with minimal manual coding. The platform’s intuitive interface, strong process automation capabilities, and seamless integration with other systems make it highly efficient for building scalable enterprise solutions. It enables faster delivery of business applications while maintaining flexibility and governance.
What do you dislike about the product?
While Appian is a powerful low-code platform, it can feel somewhat restrictive when handling highly customized or complex use cases that require deep coding flexibility. Additionally, the licensing costs and resource requirements for scaling can be relatively high, which may pose challenges for smaller teams or projects.
What problems is the product solving and how is that benefiting you?
Appian helps solve the challenge of managing complex business processes and workflows by providing a unified low-code automation platform. It enables faster development, integration, and deployment of enterprise applications without heavy coding effort. This has helped streamline operations, improve collaboration between business and IT teams, and reduce overall delivery time for digital solutions—resulting in higher efficiency and quicker time to value.
Streamlined Employee Onboarding with Some Limitations
What do you like best about the product?
I appreciate how Appian has transformed my onboarding process into an intelligent automated workflow, improving speed and compliance without human intervention. The unified platform with process automation, case management, RPA, AI, and data management stands out. It’s integration-friendly, connecting seamlessly with systems like ERP and CRM. The quick cloud deployments and mobile-friendly nature further add to its appeal, facilitating efficient operations across devices.
What do you dislike about the product?
I found Appian to have a high licensing cost, which is a significant drawback for me. Additionally, there is a steep learning curve, especially for complex scenarios, which makes it challenging to master quickly. The UI customization options are limited, which can be restrictive compared to other systems. Furthermore, there are occasional performance overheads that affect the software's efficiency.
What problems is the product solving and how is that benefiting you?
I use Appian to automate the employee onboarding process, reducing time from five days to two by streamlining document collection and verification, improving speed and compliance while integrating seamlessly with other systems.
Low code no code application - Best for any business management
What do you like best about the product?
Low code and best customer service. It also provides lots of new features every quarter/release which helps build trust with our stakeholders.
What do you dislike about the product?
Reports aren't that great as expected compared to the application.
What problems is the product solving and how is that benefiting you?
It works as business management tool and helps stakeholders maintain the process for study/activity they are working on for different types.
Appian for smart low code no code business process management application
What do you like best about the product?
Best tool in the market for bpm applications
What do you dislike about the product?
Nothing. So far all good about Appian. Nice product
What problems is the product solving and how is that benefiting you?
Repetitive and rule based tasks to be automated.
Great Hyperautomation tool
What do you like best about the product?
Low code, fast and very reliable in production
What do you dislike about the product?
No downsides. Is a great tool if fits your use case
What problems is the product solving and how is that benefiting you?
Process management and automation
My experience with Appian
What do you like best about the product?
The best part about Appian is that anyone can switch to this platform without any hassle.
What do you dislike about the product?
The only disadvantage I feel towards this platform is that there are very few resources out there on internet to learn everything.
What problems is the product solving and how is that benefiting you?
Appian helps in developing web entities using lcnc practices and helps to meet dynamic business requirements.
Experience enables seamless automation and elevates process efficiency while embracing innovative technologies
What is our primary use case?
A common use case for Appian is intelligent automation, where companies wanting to transform and have the latest technologies such as robotic process automation, fintech, AI, and artificial intelligence under the same platform use Appian to automate their business workflows.
There could be multiple industries that could benefit from this, including investment banks, retail companies, manufacturing companies, and healthcare companies. There's a variety of use cases for implementation.
What is most valuable?
The features of Appian that have proven to be the most beneficial are its capability to create processes and integrate with external systems while ensuring data consistency across all the systems.
The latest features of Appian are quite useful around the UI/UX design and the artificial intelligence integrations.
Appian is aiding in leveraging AI technologies in multiple ways: one way is for developers, as they make development efficient and quick by enabling developer co-pilots across various phases of the application, which helps design Appian quickly and provides suggestions along the way.
Another way is through AI Skills, which can be integrated anywhere in the process model to leverage artificial intelligence for tasks such as extracting data from documents, summarizing information from documents or long paragraphs, and building custom prompts with Appian.
Appian also utilizes AI for business users, providing a feature called process each view, enabling business users to create their own dashboards, reports, and gain insights from their data and processes using artificial intelligence. It's multi-fold and always growing.
What needs improvement?
Appian could improve in terms of how it approaches external use cases.
Appian is a great tool for internal use cases where the users are company employees, but it has room to improve for use cases where the users are public facing, where anonymous users could come to a site and run a business workflow or interact with some data.
For how long have I used the solution?
I have approximately nine to 10 years of experience working with Appian.
What was my experience with deployment of the solution?
I have faced challenges while integrating Appian with existing systems, as there might be challenges around the integration systems not being stable or having many exceptions.
However, if the integration systems are stable and their process of integrations and the APIs are well documented, there are no challenges to integrate with Appian; it's fairly simple.
What do I think about the stability of the solution?
The stability of Appian would rate as nine, as it's a stable environment.
What do I think about the scalability of the solution?
Appian is scalable. On a scale of one to 10, Appian rates as a nine for scalability.
How are customer service and support?
The technical support for Appian rates as 10 out of 10 because they have a great support team.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have experience with Appian, not SAP solution.
How was the initial setup?
The initial setup of Appian has two ways of setting up the environments: one is on-premise, and the second is cloud environments.
The cloud environment is very easy to set up, as the Appian Cloud support team does everything for you end to end, and you will have the environments available where you could have the platform in about 24 hours, which is very quick.
This is preferred by about 95% of clients, as they would have Appian on Cloud.
The remaining 5% opt for Appian on premise due to data privacy issues or compliance challenges, where they manage the infrastructure themselves, which requires a couple of weeks for an infrastructure administrator to set up Appian on their own service.
What about the implementation team?
I'm a reseller and a partner, and my relationship with Appian is that we implement Appian for our customers.
What was our ROI?
The majority of our clients see the return on investment in about one year after implementation.
They see return on investment in terms of cost savings, time savings, more efficient processes, and more efficient employees.
What's my experience with pricing, setup cost, and licensing?
The price of Appian, on a competitive landscape, is a little bit on the higher side for companies, rating maybe a 6.5.
What other advice do I have?
I would recommend Appian to especially large to medium, medium to large companies looking to automate their business processes, as it's a great tool. I would rate the whole solution as a strong 9.5.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Awesome low code development experience
What do you like best about the product?
Really great features, fast development cycle, different approach to solving problems, great customer satisfaction.
What do you dislike about the product?
Bottleneck on some specific issues such as performance or restriction on using out of the box feature
What problems is the product solving and how is that benefiting you?
Insurance industry filing solutions.
Appian is a great product and help building our workflows in a very short amount of time.
What do you like best about the product?
Simply Drag drop and a little amount of code to create powerful workflows from scratch.
What do you dislike about the product?
I don’t like the maintenance schedule for Appian, most of the times it falls in our business timings.
What problems is the product solving and how is that benefiting you?
Using Appian it’s easy to create powerful workflows with easy to use user interfaces.
