Automated remittance workflows have boosted speed and accuracy but still need geo-tagging improvements
What is our primary use case?
I primarily use
Appian for digital remittance, storing information, processing transactions, and regulatory reporting, and I mainly use it for the digital remittance register.
Whenever we receive an MT103 from our corresponding bank, we upload the messages into our Appian-based digital remittance register. Appian extracts data from different fields of MT103 or even MT202, and that information is cleaned and segregated into different fields and columns. After that, we process the remittance, and subsequently, after completing the transaction, we report it to our central bank. Appian generates the report, which is quite handy and useful. My team can interact with peer members while using Appian; for example, when a maker uploads a transaction, the checker reviews it. If there is any discrepancy or error, the checker can directly reject the transaction so that the maker can rectify and reprocess it. If everything looks good, then the checker can approve the transaction directly, making it quite time-saving and reducing errors while ensuring pure compliance.
Appian is quite smooth by nature. We have used other software and tools, but most often we used to get lags and disruptions; however, Appian is quite smooth and we did not notice any major issues. The best feature would be its reliability and smoothness. While using it, we can store data, extract data, download, and generate reports anytime, which makes it quite handy.
What is most valuable?
Remittance is a crucial part of my integral operation, so any disruption would majorly impact our clients. After switching to Appian, we never faced any disruption as it is reliable and we can generate data at any point in time, quite faster than other tools in my personal opinion. Regulators can ask for data from us at any time, and with Appian, we download data from our Appian tools to share it with them whenever they ask. I would share a real-life example: a customer's transaction processed more than a year ago. Suddenly the customer came back asking for all the details. In our previous tool, it was quite difficult to generate transaction details from over a year ago; however, while using Appian, we can pull up data using different key search fields, such as a customer's cell phone number, remittance tracking number, or MT103 reference number. We shared it with the customer instantly, and the customer was surprised we could provide all the details in such a short time. It added reputational value for our organization, thanks to Appian.
You have pointed out two major things: time-saving and reduction of error, which are key points while processing remittance. Previously, while using another tool, it was quite time-consuming to process remittance, but after switching to Appian, it can extract data from MT103, eliminating the need for manual data entry. The process has become fully automated. Previously we could process only five to ten transactions within an hour, but now, after switching to Appian, we can process about 100 transactions in an hour, making it 10 times faster. In terms of error detection, since Appian extracts data from MT103, the extraction rate is quite good, and the error rate is negligible, lower than 0.001%. We can share accurate, error-free data with the regulator, which is essential for us. Appian benefits us significantly. After receiving an MT103, we check what the remitter is, the amount, if it is under threshold for processing, and if it is from a high-priority remitter or client. Since Appian extracts data from MT103 messages and identifies top-level clients from the database, it can notify us to process their transactions with priority. Due to automated data extraction, there are fewer instances of error. In our previous tool, we reported regulatory data to the central bank manually and often received complaints about invalid purpose codes due to manual data entry. Appian handles this automatically, and after switching, our error rate has dropped significantly, resulting in positive feedback from the Central Bank of Bangladesh regarding our reduced error rates. This has greatly enhanced our organization's reputation.
Appian is fully on-premises, and we have our own system.
What needs improvement?
Appian can be improved by adding a geo-location tagging feature, which would be really helpful for identifying remitter addresses. If Appian can suggest the country based on that address, it would significantly decrease error rates in processing remittance. So far, Appian is excellent, but this addition would be a revolutionary improvement.
If Appian can handle geo-location tagging, it will increase our speed by 20 times. I suggest this improvement and hope for the best.
For how long have I used the solution?
I have been using Appian for more than two years.
What do I think about the stability of the solution?
Appian is absolutely stable and reliable in my experience.
We have tested Appian during peak usage and off-peak times, and we have not experienced any issues such as lagging or system disruptions. It is running smoothly, and we hope it will continue to provide us with the same support and reliability in the future.
What do I think about the scalability of the solution?
In terms of scalability, we have not encountered any major issues. Our volume has increased by 20% in the two years since using Appian, and it can handle the increased volume effectively.
How are customer service and support?
While deploying Appian, we reached out to customer support, and their assistance was great. They were very helpful, friendly, and their professional attitude impressed us tremendously.
I would give Appian's customer support 10 out of 10 due to their next-level support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously used different tools such as
Finastra and Oracle for data extraction and report generation. After switching to Appian, we realized we made the right choice, as it is much faster and more helpful than those tools, including some Microsoft products we tried previously.
How was the initial setup?
It was really easy to deploy Appian for our organization; it is user-friendly and we deployed it without any major difficulties. Our development team thoroughly enjoyed the deployment process, and we completed the entire system rollout within 15 days, which was remarkably fast.
What about the implementation team?
I was part of our Appian deployment team, and we deployed it for our organization.
What was our ROI?
Appian has increased our remittance processing speed by 10 times. It allows us to process a large volume of remittance in a short time, improving customer service. Using Appian is saving us five full-time employees, which is significant since we currently have only four team members. The manual processing we used to require would necessitate an additional five employees, so Appian has truly been a miracle for us.
What's my experience with pricing, setup cost, and licensing?
Compared to other tools, which I prefer not to name due to privacy, Appian provides value for money, is easy to use, has a straightforward setup procedure, and offers great support from the Appian team. Therefore, my overall experience has been quite impressive.
Which other solutions did I evaluate?
We evaluated some Microsoft products before choosing Appian, although I cannot name them due to an NDA. After thorough assessment and testing, we found that Appian was faster and would provide the most benefit compared to the other options we considered.
What other advice do I have?
On a scale of 1 to 10, I would rate Appian a 7.5. If the geo-location tagging feature gets added, then it will be a 9.5.
I choose 8, because of its reliability, smoothness, error-free report production, and its data extraction capability.
The integration capability of Appian is quite good; we have integrated it with our core banking software, and the integration is fast and reliable. The API works exceptionally well, so in terms of integration, I would rate Appian 9.5 out of 10.
If I compare it with other tools, our team members really enjoy using Appian. It is straightforward and user-friendly, leading to positive feedback and making it highly recommended for new users due to its ease of learning and use.
Appian's security features are quite top-notch as it has a user verification system that verifies users before granting access to the whole system. In terms of regulatory compliance, it is quite helpful since it enables authentic and error-free reporting, which leaves us satisfied.
Appian's documentation is quite helpful; while deploying the system, it assisted us greatly. I would recommend these resources to other users and development teams considering deploying Appian.
Appian's automation capability is excellent; it extracts data automatically, and the scheduler runs smoothly, generating reports in a timely manner. Therefore, Appian is quite effective and helpful in terms of automation.
I highly recommend using Appian to others. My overall review rating for Appian is 7.5 out of 10.
Building Apps with Low-Code
What do you like best about the product?
I like Appian platform because it provides us a wide number of features such as low-code development and process automation which leads to manage the business processes more smoothly. The platform is very easy to use, which allows me to quickly build and manage workflows without getting bogged down in technical complexity and get better collaboration across teams.
Customer support has been very responsive and helpful whenever I had questions, I use Appian frequently in my role to automate the workflows, manage approvals, and track the assign tasks.
What do you dislike about the product?
Appian is a powerful platform, but there are few drawbacks in my views that could be improved. First, its reporting and analytics capabilities, which could be more intuitive and flexible for detailed insights. Second, technical knowledge is required for the beginners who are using its advanced customization features.
What problems is the product solving and how is that benefiting you?
Appian is helping me to solve several key challenges in my workplace like it automates the repetitive tasks and organizes the complex workflows on its own. It also reducing the human manual errors and saving a lot of precious time for employees. For example, task assignments, approval processes, and management of documents that are used to take hours can be done in minutes now.
Intuitive, Flexible Workflow Automation—A Seamless Experience with Appian
What do you like best about the product?
Appian is an mazing platform and helps in simplifying building and automating workflows without needing of coding experience. it's interface is really intuitive, you are able to design process process visually, connect data from different systems and are able to see everything come together in one place. This platform is really flexible, in this you can start small with one process and then easily expand as your needs grow.
What do you dislike about the product?
As far as my experience with it, for now there is nothing as such dislike in it which i found, i overall had the great experience to working with.
What problems is the product solving and how is that benefiting you?
It is really helpful and solving the problems of managing complex business processes and disconnected systems. Earlier we were struggling with outdated tools, manual workflows, and depend on IT teams for even small changes. Appian helps in overcoming from these issues by offering a low code platform that makes it easy to build, automate and optimize process without needing deep programming knowledge.
Efficient Low-Code Development with Appian, but Customization and Costs Can Be Challenging
What do you like best about the product?
I like best about Appian is its low-code approach, which allows rapid application development with minimal manual coding. The platform’s intuitive interface, strong process automation capabilities, and seamless integration with other systems make it highly efficient for building scalable enterprise solutions. It enables faster delivery of business applications while maintaining flexibility and governance.
What do you dislike about the product?
While Appian is a powerful low-code platform, it can feel somewhat restrictive when handling highly customized or complex use cases that require deep coding flexibility. Additionally, the licensing costs and resource requirements for scaling can be relatively high, which may pose challenges for smaller teams or projects.
What problems is the product solving and how is that benefiting you?
Appian helps solve the challenge of managing complex business processes and workflows by providing a unified low-code automation platform. It enables faster development, integration, and deployment of enterprise applications without heavy coding effort. This has helped streamline operations, improve collaboration between business and IT teams, and reduce overall delivery time for digital solutions—resulting in higher efficiency and quicker time to value.
Appian: Great Smart Services and AI, But RPA Needs Improvement
What do you like best about the product?
I like that Appian is not only a workflow automation tool but it has other smart services built in which can enhance the efficiency of the processes by automating the business rules and has AI capabilities as well for content extraction, content generation and summarisation, making the end user life easier.
What do you dislike about the product?
It says it has RPA capabilities but compared to UiPath and other Automation giants like BluePrism and Automation anywhere, it is still not there.
What problems is the product solving and how is that benefiting you?
Appian is helping us modernise legacy systems based workflows where the case tracking, ease of doing operations, intelligent automation, and overall efficiency is not that good. It has helped in various industries varying from Insurance to healthcare to utilities to even retails
Streamlined Employee Onboarding with Some Limitations
What do you like best about the product?
I appreciate how Appian has transformed my onboarding process into an intelligent automated workflow, improving speed and compliance without human intervention. The unified platform with process automation, case management, RPA, AI, and data management stands out. It’s integration-friendly, connecting seamlessly with systems like ERP and CRM. The quick cloud deployments and mobile-friendly nature further add to its appeal, facilitating efficient operations across devices.
What do you dislike about the product?
I found Appian to have a high licensing cost, which is a significant drawback for me. Additionally, there is a steep learning curve, especially for complex scenarios, which makes it challenging to master quickly. The UI customization options are limited, which can be restrictive compared to other systems. Furthermore, there are occasional performance overheads that affect the software's efficiency.
What problems is the product solving and how is that benefiting you?
I use Appian to automate the employee onboarding process, reducing time from five days to two by streamlining document collection and verification, improving speed and compliance while integrating seamlessly with other systems.
Appian the best low code platform
What do you like best about the product?
The best I like is Appian community where we get everything there and it is very easy to code as per our requirements and it's a leader in BPM markets
What do you dislike about the product?
Appian has many limitations to work and it costs more comparing other technologies
What problems is the product solving and how is that benefiting you?
The low-code environment significantly reduces the time and effort required to build applications, transforming ideas into functional solutions quickly and for the same it helped out team to develop an application to demonstrate on a excellent way in less than 4-5 days with the help of Appian Community.
Streamline business Processes with appain low code oower
What do you like best about the product?
Appain is its ease of use and the law code approach that makes building application much faster. The implementation process was smoother than expected and the number of features especially workflow automation and process tracking really help understand lies task I also like that the customer support team and the integration was other system
What do you dislike about the product?
The platform overall works well but sometime the learning curve for complex feature feels higher than than expected it's not a blocker but it's doing take some time to fully get comfortable with the advanced configuration
What problems is the product solving and how is that benefiting you?
Appain helps us automte repetitive processes, improved collaboration across departments, and speed up decision - making. Instead of juggling manual workflows, we now have a single platform that keeeps everything consistent and transparent. The result is better efficiency, reduced errors, and faster execution of business m process.
Low Code Platform That Speeds Up Business Solutions
What do you like best about the product?
Appians makes it easy to design and lunch applications quickly without heavy coding The user interface is intuitive, and the drag and drop features save a lot of time. We use it frequently for automating workflows and building forms, and it integrates smoothly with our existing systems. I also appreciate. I also appreciate how scalable it feels as our needs grow.
What do you dislike about the product?
It's been working fine for us overall, Some complex workflows require extra effort to configure, but the documentation and support team are helpful in guiding through it.
What problems is the product solving and how is that benefiting you?
Appian helps us streamline approval processes and automate repetitive tasks, which has reduced manual work and erros. It has improved visibility across projects sped up decision making, and give us flexibility to adapt processes as requirements change.
Flexible Low Code Platform for Building Business Apps
What do you like best about the product?
Appian Stands out for its ease of use in creating applications without needing heavy coding. The implementation process was straightforward, and the platform's low code approach make it faster to deliver solutions. It offers a solid number of features like process automation, integrations, and dashboards. I also appreciate how well it integrates with other enterprise systems we already use.
What do you dislike about the product?
It's been working reliably. Some advanced workflows take a bit of experimenting to get just right, but the learning curve is manageable with the resources provided.
What problems is the product solving and how is that benefiting you?
We use Appian frequently to automate processes and streamline approvals that used to be handled manually. It's improved efficiency across teams, reduced delays, and made it easier to track progress in real time.
