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User friendly
What do you like best about the product?
Appian can answer to both simple and complex business processes
What do you dislike about the product?
Not everything can be customized, but there is new features regularly
What problems is the product solving and how is that benefiting you?
It mainly help the different department to organize their request. It allows them to converge the requests received in one place
This is a very good tool for workflow and process automation requirements.
What do you like best about the product?
I like the various customisable options available in the tool necessary for helpdesk and Data quality processes and management.
What do you dislike about the product?
the low code platform has a lot of discomfort.
What problems is the product solving and how is that benefiting you?
We are using Appian for managing workflows and process automation. For managing tasks, and helpdesk.
Appian Tool Review
What do you like best about the product?
It's low-code and easy to develop. It's one of the smart tool to build applications quickly and helps address business problems fast. It's also easy to check and deploy to higher environments using Compare and Deploy feature withing the tool. If we are missing anything the deployment package, the tool will let us know immediately. It's easy to revert changes using versions. It's easy to build UI"s with lot of features and drag and drop options.
The processes will run fast and we can create many instances at once. Processes have lot of plugin options to help developers to do lot of stuff. If we need some feature which is not available OOTB then we can develop our own plug-in and deploy to server and use them in real-time. It's easy to monitor processes as well and manager security.
Easy to build reports for business needs.
It's easy to learn for any new developer with little or no programming language.
The processes will run fast and we can create many instances at once. Processes have lot of plugin options to help developers to do lot of stuff. If we need some feature which is not available OOTB then we can develop our own plug-in and deploy to server and use them in real-time. It's easy to monitor processes as well and manager security.
Easy to build reports for business needs.
It's easy to learn for any new developer with little or no programming language.
What do you dislike about the product?
Long running processes are not recommended.
Adds unwanted code lines when drag and drop is used.
Hard to debug with the generic errors Appian throws.
Deploying plug-in in cloud is difficult and time taking.
Adds unwanted code lines when drag and drop is used.
Hard to debug with the generic errors Appian throws.
Deploying plug-in in cloud is difficult and time taking.
What problems is the product solving and how is that benefiting you?
We recently developed an app in Appian for health care customers to see the member info and all the cases and record the interaction activities and get the reports emailed to business people. Loading file and sending files/emails are all automated. In Java, they were expecting it to be completed in 6 months. I built it in 2 weeks using Appian and it's been used by customers from past 2 months without any defects. They liked it so much that they have asked to enhance the app with new features and continue using Appian.
Great workflow tool
What do you like best about the product?
By far the best feature by far is the timing automation. With so much to do and little time. We use the time out feature to keep the workflow moving.
What do you dislike about the product?
The coding. I initially thought Appian was similar to other low code software. It is still not full code, but it is not low code.
What problems is the product solving and how is that benefiting you?
We currently use Appian to approve premium freight above and beyond regular charges. We are able to track these movements and all must be approved.
Appian is a great partner not just a vendor.
What do you like best about the product?
Their systems are written using the software they provide. Therefore no matter who you talk to at Appian - they all have had experience in the system. Everyone from the incident management to the higher-level representatives is always available when needed to work on or escalate issues. Education provided by the online learning center is free and quick digestible segments instead of large time-consuming training sessions. If I need to learn how to build a dynamic interface or develop an effective database. They do have a certification path if that is of interest to your team. They have a very nice community site that is also based on the product. Easy to navigate and search for helpful information. Incorporated into the community site is the app market that does boast numerous amount of plugins for Appian.
What do you dislike about the product?
The quarterly update is a bit excessive for my team's regression testing abilities. This requires more effort as we are moving into more processes developed requiring more time for regression testing.
What problems is the product solving and how is that benefiting you?
Automation of manual processes that removes many emails and human errors. We initially converted our existing processes out of Oracle BPM and into Appian. We have expanded upon those applications and have created new applications to cover additional needs. While we did utilize a partner to help us begin our Appian journey - we are now doing all development in house.
Recommendations to others considering the product:
They are a great company to partner with. They do give a wealth of knowledge and they have a path to keep them successful in the BPM market.
Good workflow engine
What do you like best about the product?
Executable BPMN development environment lets us directly translate business process.
What do you dislike about the product?
The deployment model is single server. If an upgrade to capacity is needed, it requires a rebuild of the VM. You are often required to create strongly typed CDTs, which makes it difficult to use dynamic JSON payloads.
What problems is the product solving and how is that benefiting you?
We have standardized orchestration for our core APIs, giving us a single place to track business transactions. We do not use it for creating user interfaces.
Recommendations to others considering the product:
Always try a free demo, and partner with your business stakeholders to document a business model and immediately run it as code. This is an eye opener and game changer.
Appian has been helping me to keep track of my requests so i won't forget my actionable items
What do you like best about the product?
Appian is a good tool to help keep track of my actionable items. Before Appian, i need to rely on Outlook to create an alert in the calendar, and it's quite manual.
What do you dislike about the product?
Sometimes there are too many pop up alerts and disrupt my daily workflow
What problems is the product solving and how is that benefiting you?
Assigning incoming emails and ensure all requests are taken care of. Also it helps us to compile statistics to monitor the timing of issues resolution.
Appian has been a great application to put in place automation and it is easy to use!
What do you like best about the product?
The best part about Appian is the low code experience and ability to link to a number of other applications for reporting, automation, data entry, and even API integration.
What do you dislike about the product?
If you want to code in Appian and create more complication apps, you have to use the proprietary Appian code which can be cumbersome and does have limitations.
What problems is the product solving and how is that benefiting you?
The main problems we are solving are related to automation, integration and the ability to have data tracked and flow from one system to another.
I love Appian Cloud
What do you like best about the product?
We have Appian Cloud. The best is new release upgrade. I receive a mail with the date and the day after I have new features in my env. Without issues, without my own work.
What do you dislike about the product?
Nothing. every year Appian improve interface and objects to give the best way to users
What problems is the product solving and how is that benefiting you?
Our approval workflows in a lot of site.
Recommendations to others considering the product:
It's a good software, easy to learn and easy to use.
Excellent if Implemented Judiciously
What do you like best about the product?
Work flow, easy to build, test and deploy Apps, Smart Apps. Easy to customize through custom plugins.
What do you dislike about the product?
Not all features are supported and often more dependent on plugins. Very frequent releases.
What problems is the product solving and how is that benefiting you?
Business Continuity
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