I am working with all of these products: Pega, Appian, and OutSystems. I use Appian as a process orchestrator for workflow and rule-based routing, and it is preferred when I am developing an enterprise-wide application. The application is mobile-friendly, allowing me to use it across any device, whether mobile, laptop, or desktop.
External reviews
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Great for automation processes
What do you like best about the product?
Ease of use and its favorable adoption for financial services processes
What do you dislike about the product?
UX and UI for third party clients and providers
What problems is the product solving and how is that benefiting you?
Problems in processes, errors
Seamless integration enhances workflows while memory optimization can improve complex processes
What is our primary use case?
What is most valuable?
It is easy for me to define the process and create configurable workflows. Additionally, they have provided inbuilt integration points and services, which facilitates integration with external services.
What needs improvement?
If there is a very complex process that includes a lot of data transitioning and memory-centric processes, it consumes a lot of memory. For those use cases, Appian needs to optimize memory utilization. AI-related features should also be more integrated.
For how long have I used the solution?
I have been in this ecosystem for quite some time. For Pega, it is 20 years, and for Appian, it is more than ten years.
What do I think about the stability of the solution?
I would rate the stability as eight out of ten. As a product, there are no issues. It depends on how it has been designed and how it has been configured.
What do I think about the scalability of the solution?
Appian is scalable in its architecture.
How are customer service and support?
Their customer service is responsive, and the team is very prompt for support. The response depends on the kind of partnership vendors have and their relationship with them. For step one issues, which impact most of the business on that workflow, I get quick support from the Appian team.
How would you rate customer service and support?
Positive
What about the implementation team?
Whenever there is a production deployment, it involves the Appian development team. However, if other systems are also involved, representatives from the integration teams of different systems are needed as well.
What's my experience with pricing, setup cost, and licensing?
There are two buckets. On the pricier side, both Appian and Pega are enterprise-level solutions, placing them on the slightly higher side.
However, the robustness of the products, their features, and their availability justify the pricing.
Which other solutions did I evaluate?
I have considered Appian, Pega, Uncorp, and Mendix as alternate solutions.
What other advice do I have?
Overall, everything is eight out of ten.
I am a little bit biased towards Pega. Pega has a lot more standardized processes, which take less time to go to market compared to Appian. Appian provides a platform.
Speedy and Efficient App Development
What do you like best about the product?
Appian is easy for follow low-code platform which allows to create and formulize complex business processes.
What do you dislike about the product?
Appian struggles with huge volumes of data processing.
What problems is the product solving and how is that benefiting you?
Data Fabric offering is really useful for integrating different data sources and act on the data in a record centric way.
Low code with power of Robotics - love it
What do you like best about the product?
Ease of development using its low code platform, speed of delivery and faster way of building multiple features is what I love. Integrations capability of this BPM tool gives you ease of implementation when working with multiple applications.
What do you dislike about the product?
There are various features for which Appian is yet to mature and for them one need to create plugins. It would be great to see some OOTB features built for them
What problems is the product solving and how is that benefiting you?
Currently working for a client automating their loan services using Appian. Requests come thick and fast to create a portal for a borrower and Appian's low code has been used to deliver these portals quickly and efficiently
The Technology
What do you like best about the product?
The technology it has got to change the world's perspective of digital data security
What do you dislike about the product?
The monitoring tool and the advanced automation system development.
What problems is the product solving and how is that benefiting you?
Definitely
CIO
What do you like best about the product?
Appian's low-code platform is popular for its ease of use, integration capabilities, rapid development, process automation, and scalability, making it ideal for quickly creating and deploying business applications and improving operational efficiency.
What do you dislike about the product?
Nothing in particular and hope they can continue to enhance their solution to support all our future needs.
What problems is the product solving and how is that benefiting you?
It help us improve our cost savings on IT automation, increased efficiency, and better utilization of IT resources.
Innovative digital solutions for real world problems to drive efficiency, transparency & compliance
What do you like best about the product?
Low code and no code solutions
Process HQ
AI skills
Case Management
Process HQ
AI skills
Case Management
What do you dislike about the product?
Additional tech debt needs to be addressed for scalability of older products
What problems is the product solving and how is that benefiting you?
Appian is allowing for innovative digital solutions, for instance license management
Automating Business Process Quickly through Appian
What do you like best about the product?
Appian is a powerful business process automation tool. Our company has builds under Appian that are used daily. It has allowed our company to implement builds in record times, usually takes 2 months to 15 days. Appian has proved its strength in data integration to external systems such as Salesforce and AWS. Lastly, Appian's process workflow is easy to use and offers a wide variety of smart services.
What do you dislike about the product?
Appian lacks elastically scalable offerings, especially for builds that have dynamic traffic from customers and internal users. Appian is also quite expensive compared to other competitors in recent times. Lastly, Appian is still quite limited in mobile-app development and deployment. Appian support is average as the issues ticketing system would be better if it can offer live support.
What problems is the product solving and how is that benefiting you?
Appian has helped us enrich customer experience by enabling straight-through processes without human intervention. It has also helped us streamline customer onboarding processes - from application to investigation. Lastly, as pioneers in the industry, the ease of development in Appian has helped us develop and deploy faster.
The possibilities are limitless
What do you like best about the product?
Great collaboration with the team and agility to deliver fast, always with proactive approach. Also the Appian team has become a true extension of our team which has been amazing for the collaboration.
What do you dislike about the product?
Would appreciate even more proactive news when solutioning a problem
What problems is the product solving and how is that benefiting you?
Serves as a system of engagement for processing complex projects requiring a workflow - reducing many tools to one or few and ability for users to see all they need on one screen instead of many
The breakout sessions were Informational.
What do you like best about the product?
Case management module.
Working with AWS AI and integration with Appian sounds promising.
Working with AWS AI and integration with Appian sounds promising.
What do you dislike about the product?
Licensing cost is high. We are a customer of Appian.
What problems is the product solving and how is that benefiting you?
Case management Workflow management
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