SUSE Linux Enterprise is easy to configure for those who are not hardcore command-line driven.
CIS Hardened Image Level 1 on SUSE Linux Enterprise 15
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A stable solution that is easy to configure for those who are not hardcore command-line driven
What is most valuable?
What needs improvement?
If you want to do something simple like changing an IP number, you have to be quite aware of all the configuration files where you will change that. It's not like Windows, where you just click another IP address and reboot the server. Since this is Linux, you need to know the hierarchy of the corporate files that hold that IP number, and you have to know what you're doing.
For how long have I used the solution?
I have been using SUSE Linux Enterprise for many years.
What do I think about the stability of the solution?
We don't have any complaints about SUSE Linux Enterprise's stability because it's really, really stable. I cannot even recall any major incidents regarding the solution's stability.
How are customer service and support?
I worked for technical support myself for Micro Focus as a contractor. I know the technical support, and things have changed now with the OpenText acquisition. The 24-hour support is quite good in Salt Lake City, Houston, and Europe. However, there have been some recent changes in the support because of OpenText's recent acquisition of Micro Focus. The EMEA support staff here in the Netherlands are quite capable. I rate SUSE Linux Enterprise's technical support a seven or eight out of ten.
How would you rate customer service and support?
Positive
What about the implementation team?
Doing a new setup for the solution based on the open enterprise server takes a few hours. Most of the time is spent waiting for every packet to come in.
What other advice do I have?
Overall, I rate SUSE Linux Enterprise a seven or eight out of ten.
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