Based on my experience working with Saviynt, they deserve a rating of nine because they are very responsive to support. More than resolving issues, their responsiveness to concerns is exceptional.
Saviynt - Identity Cloud
SaviyntExternal reviews
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Offers responsive support and moderate pricing for streamlined identity management
How has it helped my organization?
What is most valuable?
Partnership and expanding the identity scope are valuable features, particularly in touching aspects of authentication. When presenting to the board or leadership who have experience with Unix, Linux, OS, and Windows, discussing multiple products for identity solutions can be challenging. Currently, one needs to discuss Open Text for identity account management, Saviynt for identity governance, another solution for single sign-on authentication, and DigiCert for certifying authority. The portfolio could be expanded to provide a comprehensive solution where three actions on identity and access management can be handled by SailPoint, Saviynt, or Okta.
The pricing of Saviynt is moderate compared to other players such as Open Text or Oracle, which had huge volumes. Saviynt's operational costs and other aspects have been clarified. Compared to Oracle's significant costs, Saviynt's products are quite convenient. Saviynt could expand into authentication, the single sign-on market, and multi-factor authentication. The authentication market presents significant opportunities where they could bring additional controls under their umbrella.
What needs improvement?
One area for improvement is Saviynt's training platform. They could enhance their training arrangements for partners and build a stronger partnership environment. When discussing Azure or AWS-related products, I have observed many local partners entering the market successfully. Saviynt needs to increase their partnerships with local players to penetrate the market more effectively. They can focus on product development and announcements while partners could manage sales and provide services and support.
A potential weakness in Saviynt stems from my experience as a customer. While one product performed excellently, another was quite complex with code dating back 15 years. They might benefit from having an even stronger technical team to understand historical context. Although they already have industry veterans with 20 years of experience, having additional identity veterans or strong identity presence would provide a competitive advantage.
What other advice do I have?
It depends on the type of solution product and the role and responsibility. In my previous role in operations services delivery, I could influence product decisions within my responsibility. In my current security role, I focus on existing products and provide updates. During peer review forums and business requirements discussions, I suggest Saviynt solutions when appropriate, noting their strong team development. For PCI-related requirements, I recommend Okta, as they have delivered numerous solutions for JP Morgan and other banking clients. For energy-based discussions, I often recommend Saviynt, particularly for shared access management or account access management.
SailPoint remains a strong recommendation, as the identity market needs more robust partnerships. While various technology platforms in servers, networking, and other areas have established partner networks, the identity field lacks such comprehensive partnership structures. This issue needs to be addressed.
Overall rating: eight out of ten.
Enables swift deployment and operational management in large projects
What is our primary use case?
We are an added value distributor. We deliver vendor models on the ground. We have a specialized team handling sales, technical, pre-sales, deployment, and project management. We focus on large government projects with a high number of users. We have recently signed up with Saviynt and are starting with small to mid-sized projects.
What is most valuable?
The most valuable aspect of Saviynt is its market acceptance. We recently closed a project quickly, which is a good sign. Saviynt is easy to deploy, manage, and maintain. These aspects make it suitable for our operations, especially in terms of operational management, maintenance, and cost-effectiveness, which are crucial for our customers in Saudi Arabia.
What needs improvement?
We are in the deployment stage, so it's too early to determine specific improvement areas. However, bringing more people on the ground could enhance Saviynt's market presence. While Saviynt has potential, testing in large environments is essential to assure its capabilities. There may be areas for potential improvements, such as enhancing AI features and integrating with third-party vendors, but this needs to be assessed post-deployment.
For how long have I used the solution?
We have been using Saviynt for approximately three months.
What was my experience with deployment of the solution?
The deployment process for Saviynt is straightforward, simple to execute, and does not pose any major challenges.
What do I think about the stability of the solution?
Saviynt is still under deployment and has not yet been launched. Therefore, its stability is undetermined at this stage, and an evaluation will be possible after two months.
What do I think about the scalability of the solution?
Saviynt is very easy to deploy and scale. I can currently rate its scalability at eight, with room to potentially reach a ten.
How are customer service and support?
Saviynt's technical support is effective, as they have a presence in Saudi Arabia with dedicated sales and technical personnel. I rate their technical support at eight out of ten as they are on the right track by establishing themselves in the market.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Saviynt is easy and straightforward.
What's my experience with pricing, setup cost, and licensing?
Saviynt is very affordable compared to its competitors. It is cloud-based, making it significantly cheaper than on-premises solutions. This cost-effectiveness aligns well with the Saudi market, where there is a growing preference for cloud solutions.
Which other solutions did I evaluate?
We are also working with other solutions like SailPoint, Swivel, and CyberArk, which are part of our technology offerings.
What other advice do I have?
We need to test Saviynt on larger environments to fully evaluate it. Once tested, we can provide a more comprehensive assessment. It is recommended to enhance features like AI integrations after deployment. I would recommend this solution because it is easy to deploy, manage, and maintain. I rate the overall solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Good product with enhanced capabilities
What do you like best about the product?
Product features are exceptional and best in their field.
What do you dislike about the product?
customer service can be painful sometimes
What problems is the product solving and how is that benefiting you?
Changin our existing supplier amd moving to Saviynt.The features and ease of integration did benefit.
Early adopter of their IGA solution and never disappointed
What do you like best about the product?
The company is dynamic, at a size where you can still talk to the management, innovative in its market, and focused primarily on IGA.
What do you dislike about the product?
Customer support is not always as responsive and efficient as you would expect, but this is improving over time as ther organisation expands into new geographies.
What problems is the product solving and how is that benefiting you?
End-to-end management of the identity automation lifecycle.
Reporting on entitlements and privileges
Tight integration with HR tools
Ability to manage recertification campaigns
Automated provisioning and de-provisioning of AD/Apps cloud accounts
Reporting on entitlements and privileges
Tight integration with HR tools
Ability to manage recertification campaigns
Automated provisioning and de-provisioning of AD/Apps cloud accounts
Saviynt as an IGA tool
What do you like best about the product?
User friendly, a lot of flexibility in term of onboarding an application, UAR, easy to troubleshoot.
What do you dislike about the product?
Limited examples on documentation, SavRoles are not flexible enough.
What problems is the product solving and how is that benefiting you?
Shorten the time to grant access to the employee and they can be very productive sooner which save a lot of money.
Great Product
What do you like best about the product?
Ease of use and ability to keep the tool up-to-date with the latest improvement from the vendor. Number of features the tool will allow us to use is incredable.
What do you dislike about the product?
Support is a little lacking. it depend on the day and the engineer you get for your case.
What problems is the product solving and how is that benefiting you?
We are managing access to our internal application using IGA for all FSA applications
An IDaaS solution with low foot print on enterprise network.
What do you like best about the product?
This IDaaS solution provides lot of Out Of the box connectors to integrate with our enterprise systems. Saviynt API is highly useful and we do use them in building custom UI experience for users. We require minimal effort to maintain the solution.
Documentation is easily accessible.
Documentation is easily accessible.
What do you dislike about the product?
It would be great if this tool can offer SSO capabilities for the applications integrated. In that way we can avoid using multiple set of tools for IGA, SSO and MFA.
Currently we are looking for a flexible way to enable MFA erollment for users when they are on-boarded on to IGA. Would like to know if Saviynt is planning to enhance the features to support MFA enrollments with Ping ID (not just user creation in Ping ID).
It would be great if users dashboard can be customised to have additional tile to view their MFA enrolments on Ping ID.
It would be highly useful if we can add custom jar files without having to hardcode secrets. One way of acheving this is to enable the jar file to access connection objects configured in saviynt which is not possible at the moment.
Currently we are looking for a flexible way to enable MFA erollment for users when they are on-boarded on to IGA. Would like to know if Saviynt is planning to enhance the features to support MFA enrollments with Ping ID (not just user creation in Ping ID).
It would be great if users dashboard can be customised to have additional tile to view their MFA enrolments on Ping ID.
It would be highly useful if we can add custom jar files without having to hardcode secrets. One way of acheving this is to enable the jar file to access connection objects configured in saviynt which is not possible at the moment.
What problems is the product solving and how is that benefiting you?
Onboarding employess and contractors on enterprise system with minimal maintenance overhead.
IGA tool implementation
What do you like best about the product?
Very intuitive, easy to understand and ot use
What do you dislike about the product?
Custom features improvement is a bit lacking
What problems is the product solving and how is that benefiting you?
Governance setup and modeling approach
Saviynt_LF
What do you like best about the product?
1. Easy to build according to the requirements.
2. All features configuration, limitations and troubleshooting steps are documented under Saviynt Documentation portal, which is great help.
3. Easy to track the access and generate reports using analytics.
4. Thanks Saviynt support team, always reachable and get the issue addressed.
2. All features configuration, limitations and troubleshooting steps are documented under Saviynt Documentation portal, which is great help.
3. Easy to track the access and generate reports using analytics.
4. Thanks Saviynt support team, always reachable and get the issue addressed.
What do you dislike about the product?
1. No access to Saviynt servers, so dependent on support team.
What problems is the product solving and how is that benefiting you?
1. All access is centralised for organization.
2. Access is automated and is provided intime; manual intervention is stopped.
3. Stronger security
4. Better customer and user experience.
5. Better control over users and data.
6. Easy to review access
2. Access is automated and is provided intime; manual intervention is stopped.
3. Stronger security
4. Better customer and user experience.
5. Better control over users and data.
6. Easy to review access
Easy to use, developer-friendly, and simple to integrate with other applications
What is our primary use case?
I use the solution in my company for identity governance in my projects.
What is most valuable?
The most valuable feature of the solution is the ease that it provides for the approvals and also for the end users, especially for the way they can submit self-service requests through the tool. The product also has some features like certifications, which are generally very helpful for projects where you kind of perform the access reviews for people.
What needs improvement?
Considering the shortcomings of the tool, I would say that the training part of the product needs improvement. The information that Saviynt provides in the training sessions can be a little more professional with respect to the slowness that we generally experience with Saviynt, that the total at times slow. Saviynt needs to work on the slowness of the product and try to streamline it so that there are no further hiccups in the solution from the slowness part that users face generally.
I don't find anything that needs to be addressed in the tool presently because I know that there might be more functionalities in the tool that I haven't explored yet. As of now, the tool looks good to me.
It would be better if Saviynt's support team takes less amount of time to fix any issues for the tickets submitted by the users.
For how long have I used the solution?
I have been using Saviynt for a little over four years.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a ten out of ten.
As the tool is on the cloud, the tool will always offer scalability and availability.
I think the tool is good for medium and large companies.
How are customer service and support?
I have not contacted the technical support of the product, but from what I heard from my peers, I can say that there are quite a few requests that are open with Saviynt's support team, and it is something that I have been hearing for every project.
How was the initial setup?
The product's initial setup phase is simple.
I haven't come across the deployment, as it is something that happens at the initial phase of any project.
The solution is deployed on the cloud.
Which other solutions did I evaluate?
I can compare Saviynt with SailPoint. Saviynt is better than SailPoint as it is a more developer-friendly product. It does not require you to do too much coding. For people who are not completely into the core development side, where they have to code everything, I would say Saviynt is something that gives many out-of-the-box functionalities. The tool is very developer-friendly and easy to use. I heard that in SailPoint, more customizations are available for business analyst kind of roles. It is really difficult to manage the stakeholders when you have too many customizations available. From a developer-friendly point of view, I would rate Saviynt as having better grades than SailPoint.
What other advice do I have?
I do not frequently work with risk analytics capabilities. I have rarely come across the functionality.
The tool is very easy to use since it is developer-friendly. Integrating applications using Saviynt is easy.
In our company, we generally integrate in-house tools and applications that are built for my projects. I haven't integrated any related applications with Saviynt yet. Integration of the tool is something that varies from project to project. It completely depends on the clients' requirements. In the couple of projects I have worked on till now, I haven't seen a requirement where we have integrated the tool with AI.
I can recommend the product to others.
I rate the tool an eight out of ten.
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