Based on my experience working with Saviynt, they deserve a rating of nine because they are very responsive to support. More than resolving issues, their responsiveness to concerns is exceptional.
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Offers responsive support and moderate pricing for streamlined identity management
How has it helped my organization?
What is most valuable?
Partnership and expanding the identity scope are valuable features, particularly in touching aspects of authentication. When presenting to the board or leadership who have experience with Unix, Linux, OS, and Windows, discussing multiple products for identity solutions can be challenging. Currently, one needs to discuss Open Text for identity account management, Saviynt for identity governance, another solution for single sign-on authentication, and DigiCert for certifying authority. The portfolio could be expanded to provide a comprehensive solution where three actions on identity and access management can be handled by SailPoint, Saviynt, or Okta.
The pricing of Saviynt is moderate compared to other players such as Open Text or Oracle, which had huge volumes. Saviynt's operational costs and other aspects have been clarified. Compared to Oracle's significant costs, Saviynt's products are quite convenient. Saviynt could expand into authentication, the single sign-on market, and multi-factor authentication. The authentication market presents significant opportunities where they could bring additional controls under their umbrella.
What needs improvement?
One area for improvement is Saviynt's training platform. They could enhance their training arrangements for partners and build a stronger partnership environment. When discussing Azure or AWS-related products, I have observed many local partners entering the market successfully. Saviynt needs to increase their partnerships with local players to penetrate the market more effectively. They can focus on product development and announcements while partners could manage sales and provide services and support.
A potential weakness in Saviynt stems from my experience as a customer. While one product performed excellently, another was quite complex with code dating back 15 years. They might benefit from having an even stronger technical team to understand historical context. Although they already have industry veterans with 20 years of experience, having additional identity veterans or strong identity presence would provide a competitive advantage.
What other advice do I have?
It depends on the type of solution product and the role and responsibility. In my previous role in operations services delivery, I could influence product decisions within my responsibility. In my current security role, I focus on existing products and provide updates. During peer review forums and business requirements discussions, I suggest Saviynt solutions when appropriate, noting their strong team development. For PCI-related requirements, I recommend Okta, as they have delivered numerous solutions for JP Morgan and other banking clients. For energy-based discussions, I often recommend Saviynt, particularly for shared access management or account access management.
SailPoint remains a strong recommendation, as the identity market needs more robust partnerships. While various technology platforms in servers, networking, and other areas have established partner networks, the identity field lacks such comprehensive partnership structures. This issue needs to be addressed.
Overall rating: eight out of ten.
Enables swift deployment and operational management in large projects
What is our primary use case?
We are an added value distributor. We deliver vendor models on the ground. We have a specialized team handling sales, technical, pre-sales, deployment, and project management. We focus on large government projects with a high number of users. We have recently signed up with Saviynt and are starting with small to mid-sized projects.
What is most valuable?
The most valuable aspect of Saviynt is its market acceptance. We recently closed a project quickly, which is a good sign. Saviynt is easy to deploy, manage, and maintain. These aspects make it suitable for our operations, especially in terms of operational management, maintenance, and cost-effectiveness, which are crucial for our customers in Saudi Arabia.
What needs improvement?
We are in the deployment stage, so it's too early to determine specific improvement areas. However, bringing more people on the ground could enhance Saviynt's market presence. While Saviynt has potential, testing in large environments is essential to assure its capabilities. There may be areas for potential improvements, such as enhancing AI features and integrating with third-party vendors, but this needs to be assessed post-deployment.
For how long have I used the solution?
We have been using Saviynt for approximately three months.
What was my experience with deployment of the solution?
The deployment process for Saviynt is straightforward, simple to execute, and does not pose any major challenges.
What do I think about the stability of the solution?
Saviynt is still under deployment and has not yet been launched. Therefore, its stability is undetermined at this stage, and an evaluation will be possible after two months.
What do I think about the scalability of the solution?
Saviynt is very easy to deploy and scale. I can currently rate its scalability at eight, with room to potentially reach a ten.
How are customer service and support?
Saviynt's technical support is effective, as they have a presence in Saudi Arabia with dedicated sales and technical personnel. I rate their technical support at eight out of ten as they are on the right track by establishing themselves in the market.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Saviynt is easy and straightforward.
What's my experience with pricing, setup cost, and licensing?
Saviynt is very affordable compared to its competitors. It is cloud-based, making it significantly cheaper than on-premises solutions. This cost-effectiveness aligns well with the Saudi market, where there is a growing preference for cloud solutions.
Which other solutions did I evaluate?
We are also working with other solutions like SailPoint, Swivel, and CyberArk, which are part of our technology offerings.
What other advice do I have?
We need to test Saviynt on larger environments to fully evaluate it. Once tested, we can provide a more comprehensive assessment. It is recommended to enhance features like AI integrations after deployment. I would recommend this solution because it is easy to deploy, manage, and maintain. I rate the overall solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Easy to use and great for attestation
What do you like best about the product?
Really great for handling role approvals and annual attestation reviews. As a product owner I am able to approve new role requests with ease and action necessary revokes to keep license counts up to date.
What do you dislike about the product?
So far in the last two years, I have yet to experience a downside. They are doing a great job and care about their prodoct.
What problems is the product solving and how is that benefiting you?
Role/account attestation and revokes
Most Reliable Identity and Access Management (IAM) system
What do you like best about the product?
Saviynt is a platform designed for end users, known for its simplicity and straightforwardness. It consistently receives multiple updates each year, enhancing its functionality. The tool is easy to configure and is excellent for running certifications across line managers and EO/RO reviews. One of its standout features is the highly praised customer support. Overall, I believe Saviynt is the best tool among all IAM solutions.
What do you dislike about the product?
There are occasional issues when configuring certifications using around 50,000 User IDs. However, these problems do not occur when using user key configurations. I am hopeful that Saviynt will address and resolve this issue in upcoming updates.
What problems is the product solving and how is that benefiting you?
Saviynt is helping us to run certification on regularbasis which helps us to remove un autherized access.
Very effective product
What do you like best about the product?
They are very responsive customer service
What do you dislike about the product?
Some addtional training and materials would be appreciated.
What problems is the product solving and how is that benefiting you?
IAM security
Good product with enhanced capabilities
What do you like best about the product?
Product features are exceptional and best in their field.
What do you dislike about the product?
customer service can be painful sometimes
What problems is the product solving and how is that benefiting you?
Changin our existing supplier amd moving to Saviynt.The features and ease of integration did benefit.
Good
What do you like best about the product?
Business friendly product. Light weight.
What do you dislike about the product?
Still area of improvement and need to keep things available out of the box
What problems is the product solving and how is that benefiting you?
This is useful to acheive identity and governece
Early adopter of their IGA solution and never disappointed
What do you like best about the product?
The company is dynamic, at a size where you can still talk to the management, innovative in its market, and focused primarily on IGA.
What do you dislike about the product?
Customer support is not always as responsive and efficient as you would expect, but this is improving over time as ther organisation expands into new geographies.
What problems is the product solving and how is that benefiting you?
End-to-end management of the identity automation lifecycle.
Reporting on entitlements and privileges
Tight integration with HR tools
Ability to manage recertification campaigns
Automated provisioning and de-provisioning of AD/Apps cloud accounts
Reporting on entitlements and privileges
Tight integration with HR tools
Ability to manage recertification campaigns
Automated provisioning and de-provisioning of AD/Apps cloud accounts
Fully-featured IGA tool for any imaginable use case
What do you like best about the product?
Great UI for admin and end users. Once it is implemented, it is relatively easy to maintain.
What do you dislike about the product?
The email template creation UI for admins has all kinds of problems. This requires an overhaul.
What problems is the product solving and how is that benefiting you?
We needed a solution to provision user accounts and govern accesses in various applications. Our end users wanted a request portal for accesses and a lot of access should be assigned role-based.
Fresh Air in users and role management.
What do you like best about the product?
finally a user interface really friendly!
What do you dislike about the product?
Nothing really to dislike for this new product , workflow are very easy to use.
What problems is the product solving and how is that benefiting you?
PLM for previous product was much easier with SaviYnt.
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