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Reviews from AWS customer

4 AWS reviews

3-star reviews ( Show all reviews )

    reviewer2771901

Has enabled reliable broadcasts through hybrid integrations but offers limited feature utilization

  • October 27, 2025
  • Review from a verified AWS customer

What is our primary use case?

My main use case for VICIbox & VICIdial for AWS EC2 is hosting services within the EC2 instances and having the services integrated with other layers hosted on Lambdas and EKS.

I typically handle those integrations with highly integrated workflows into Amazon by using the Route 53 load balancer to route traffic between all services.

The integrations for my main use case are set up using Terraform, which then creates the infrastructure on Amazon.

What is most valuable?

VICIbox & VICIdial for AWS EC2 offers predictive dialing, real-time reporting, scalability, and ease of deployment, though I don't regularly use these features. I have seen them being used for live audiovisual performances to control video images and audio within Stream Deck.

VICIbox & VICIdial for AWS EC2 has impacted my organization positively by being used for company broadcasts with one-directional channels for people to visualize updates from the company channel without more interaction.

This setup has helped with efficiency, reach, and saved the team resources by enabling us to reach a larger audience.

What needs improvement?

I think VICIbox & VICIdial for AWS EC2 could be improved, but at the moment, I don't have any specific pain points or areas where I think it could be better.

I don't have any additional comments about needed improvements or features I'd like to see in the future.

For how long have I used the solution?

I have been using VICIbox & VICIdial for AWS EC2 for over three years now, going on four.

What do I think about the stability of the solution?

From my knowledge, VICIbox & VICIdial for AWS EC2 is stable.

Which solution did I use previously and why did I switch?

I did not evaluate other options before choosing VICIbox & VICIdial for AWS EC2 since I wasn't involved in the decision-making process.

What was our ROI?

I have not seen a return on investment and I'm not privy to that data, but it's primarily about expanding reach.

What other advice do I have?

VICIbox & VICIdial for AWS EC2 handles live performances and streaming needs with its primary strength being used for broadcast.

I did not purchase VICIbox & VICIdial for AWS EC2 through the AWS Marketplace, as I'm not responsible for that decision.

On a scale of 1-10, I rate VICIbox & VICIdial for AWS EC2 a six.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)


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