Sold by: ZapSocketÂ
Deployed on AWS
AWS Free Tier
The easiest way to setup simple and scalable VICIdial deployments on AWS EC2.
Overview
Based on VICIbox® by the the VICIdial Group, this open-source software has been repackaged for easy deployment on AWS EC2.
VICIdial® is the go-to contact center solution for businesses seeking to enhance customer engagement and drive sales. It offers a powerful interface, allowing businesses to efficiently manage both inbound and outbound calls at scale.
The VICIdial software will let you:
- Scale to accommodate growth and optimize ROI.
- Improve your customer's experience.
- Barge, whisper, and monitor your agents.
- Reduces idle time with predictive dialing.
- Control nearly everything from a web-based interface.
- Utilize real-time reporting and analytics.
- Integrate with various CRM and automation tools.
- Automate call recordings.
- And so much more.
This image removes the heavy lifting of setting up simple or scalable VICIdial deployments.
Getting Started:
- Launch a new EC2 instance and choose your instance type. An instance with ephemeral storage is recommended. Refer to the instructions and tips section on Swap and Recording.
- Assign an elastic (static) IP to the instance.
- SSH into the server with 'ec2-user' and your key.
- Switch to root by typing 'sudo -i'.
- Agree to the license and set your preferred language and timezone.
- To begin a single server setup, run 'express-setup'. Advanced users with specific needs should run 'standard-setup' and review our detailed instructions.
- Follow the on-screen setup directions and reboot the server.
- After the setup, you may need to open/close additional ports in the instance's security group depending on your configuration.
- We recommend installing a free SSL certificate. You can do this by pointing a domain to your IP and running 'vicibox-ssl' as root.
- Visit https://your-instance-ip-or-domain, click Administration and enter '6666' for the username and your instance ID (found in the AWS web console) for the password.
- Enter a new password and proceed to users.
- Click the default user and add all necessary permissions under the "ADMIN INTERFACE OPTIONS" section.
After setting all of the admin interface options you need, you'll be free to configure Vicidial.
Disclaimer:
All trademarks™ or registered® trademarks used here belong to their respective owners. Their use does not indicate any association with or endorsement from them. VICIdial and VICIbox are registered trademarks of the VICIdial Group. This product incorporates the newest patched software from relevant vendors. However, we do not guarantee that all potential vulnerabilities have been fixed.
Highlights
- Latest Vicibox
- Extremely Advanced Call Center Suite
- Highly Configurable
Details
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Categories
Delivery method
Delivery option
64-bit (x86) Amazon Machine Image (AMI)
Latest version
Operating system
Suse OpenSuSE Leap v.15.5
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/hour |
|---|---|
c5d.large Recommended | $0.15 |
t3.micro AWS Free Tier | $0.15 |
t2.micro AWS Free Tier | $0.15 |
c6in.metal | $0.15 |
r5d.12xlarge | $0.15 |
r6id.32xlarge | $0.15 |
u-12tb1.112xlarge | $0.15 |
m6idn.2xlarge | $0.15 |
x2iedn.xlarge | $0.15 |
i3.2xlarge | $0.15 |
Vendor refund policy
We do not currently support refunds, but you can cancel at any time.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
ViciBox 11.0.1-1 Vicidial 2.14-894a 11.0.1-1 fixes an issue that prevented the instance ID pass from being set. Swap provisioning included by default. System patches and updates applied. If you choose to update 11.0.0, be sure dahdi is installed with "sudo zypper install dahdi-linux" after kernel update.
Additional details
Usage instructions
Resources
Vendor resources
Support
Vendor support
Free and paid manuals can be found at http://www.vicidial.org/store.php . ZapSocket offers limited support via support@zapsocket.io .
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Call Management
"Advanced predictive dialing system with real-time agent monitoring capabilities"
Communication Integration
"Supports integration with multiple CRM and automation tools"
Web Interface
"Comprehensive web-based administration and control platform"
Scalability
"Flexible deployment architecture supporting dynamic contact center infrastructure"
Recording Capabilities
"Automated call recording with configurable storage and management options"
Contact Center Technology
Open-source contact center solution with comprehensive communication management capabilities
Communication Channel Support
Multi-channel communication platform supporting inbound and outbound calls, SMS, and email campaigns
Deployment Architecture
Scalable and flexible EC2 image with one-click deployment mechanism
Network Configuration
Supports specific network ports 22/tcp, 80/tcp, 443/tcp, and 5060/udp for system access and communication
Cloud Communication Platform
AI-powered cloud platform integrating phone, messaging, video, contact center, and virtual events capabilities
Omnichannel Contact Center
Supports customer interactions across voice and over 20 digital touchpoints with AI-driven engagement tools
Communication Integration
Seamless integration capabilities with multiple business productivity platforms and tools
AI-Enhanced Communication Tools
Advanced AI features including transcripts, summaries, and intelligent meeting recordings for video communications
High Availability Infrastructure
Enterprise-grade communication infrastructure with 99.999% uptime service level agreement
Standard contract
No
No
Customer reviews
Nick
Exactly what I've been looking for.
Reviewed on Apr 23, 2019
Review from a verified AWS customer
As far as I can tell, this is Vicibox (pre-installation) with modifications to make it work on AWS. The only problem I had was that the Asterisk Version was not set correctly under servers. It should be 13.21.1-vici. A more advanced guide would be nice too. Other than those two complaints, this is exactly what I've been looking for.