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Swiftype has changed the way users use our site
What do you like best about the product?
How easy it was to implement! I just installed their Wordpress plugin, added a search box, and all of a sudden it was working. We used the plugin for about two years and then once the tech team had more bandwidth we implemented the site crawler.
What do you dislike about the product?
I was unable to combine multiple Wordpress installations
What problems is the product solving and how is that benefiting you?
Our website has over 600 pages so it could get very difficult for users to find the page they are looking for. With Swiftype we can make sure that the most important pages show up first.
Recommendations to others considering the product:
Go with the Crawler not the wordpress plugin if you have time to implement it.
Great Search Tool for our Help Center
What do you like best about the product?
Easy implementation, customization and good reports.
What do you dislike about the product?
Nothing special, I am very satisfied with the product
What problems is the product solving and how is that benefiting you?
Site search for our Help Center
Great Site Search and Helpful Staff!
What do you like best about the product?
Accurate results, easy to use, feature packed, helpful reporting, clean UI, and very helpful team who's always been their for us. I can't say enough great things about Swiftype.com.
What do you dislike about the product?
i honestly have no complaints. Anything we have needed for our ecommerce site can be accomplished.
What problems is the product solving and how is that benefiting you?
Swiftype powers our websites in terms of site search. We have multiple sites that are all powered by Swiftype. Super easy to use, great UI, and they also have helpful reports to gain insight as to what our customers are searching for.
Recommendations to others considering the product:
Absolutely. Their product is great but their level of support is second to none. I contacted them on a Sunday and had one of the cofounders personally reach out and solve my problem. I can't say enough about this company.
It's easy to implement and customize/improve
What do you like best about the product?
It's easy to customize/adjust the weighting of search of accuracy via admin site and/or adding the custmized meta tag.
What do you dislike about the product?
If we can get support in Japanese, it may be better for us in Japan.
What problems is the product solving and how is that benefiting you?
Before we use swiftype, it was very difficult to add the filter function for user.
Recommendations to others considering the product:
It's very easy to implement for us and provide the filtering function for users.
Really easy to setup
What do you like best about the product?
It's super easy to add domains and content. You can easily preview what searches will return and drag/drop to re-order. It also offers useful wildcard options for blacklisting.
What do you dislike about the product?
We'd like to use the same engine across 4-5 sites but weight the results differently on each. This is possible but it's proven to be very complicated and feels not worth it.
What problems is the product solving and how is that benefiting you?
We have a wealth of great content spread across different platforms, and want to help people find the most relevant content regardless of where they are searching.
SwiftType- An effective search solution for your site
What do you like best about the product?
We love that users can quickly search our site and see results as they type.
What do you dislike about the product?
I think finding the balance between speed and depth is what we're finding to be the most tricky.
What problems is the product solving and how is that benefiting you?
We needed the ability to implement search on our site. Swiftype does that quickly and effectively, making it customizable with API integration.
New to Search
What do you like best about the product?
Being able to easily create search results and my current contact has been really helpful. (Mike Wong)
What do you dislike about the product?
A tough learning curve. Haven't looking for tutorials yet.
What problems is the product solving and how is that benefiting you?
Making sure the right products are showing up based off search.
Swiftype is Great
What do you like best about the product?
Implementation was a breeze, usability is great, and the results are very relevant.
What do you dislike about the product?
A lack of control of the indexing engines. I'd love to have more control of the indexing engines.
What problems is the product solving and how is that benefiting you?
We custom built a way of doing part number redirects. This was kind of a pain. I'd love to see this native.
Great search tool
What do you like best about the product?
The weighting controls -- I can change the relevance of certain things within search to make sure my users get what they are looking for
What do you dislike about the product?
The system definitely has a bar you have to get over to be a power user. Part of that is inherent to how powerful it is, but still -- I couldn't just hand it to someone on my team without extra training.
What problems is the product solving and how is that benefiting you?
Our users/members can actually find things they are looking for and don't have to call/email in to get a link. It's made our member interaction much smoother.
Recommendations to others considering the product:
Get a demo, it's worth your time.
Swiftype is a great search function for your website
What do you like best about the product?
Their interface and their customer service.
What do you dislike about the product?
You have to re index sometimes to refresh
What problems is the product solving and how is that benefiting you?
This has solved a lot of our search problems and we are so happy to using them. It has allowed us to offer so many other options for search to our customers.
Recommendations to others considering the product:
I think you should def consider it.
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