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Simple and straightforward search engine
What do you like best about the product?
I love how easy it was to get up and running. No one in my company had any previous experience with adding a custom search engine and with Swiftype we were up and running in 24 hours.
What do you dislike about the product?
I dislike the lack of control for differentiating between common words and strings of words. For example, a common problem we had is that a user would search for "gluten free" and a bunch of results would show up that included the word "free" but not the word shipping. This is likely a limitation of search in general, so idk if it's fair to hold that against Swiftype.
What problems is the product solving and how is that benefiting you?
Our users trend towards "search first" navigation. Being able to give them that quickly without having to make significant development investments was very beneficial.
Easy to use API and great support
What do you like best about the product?
Swiftype's support team is super helpful, friendly and prompt with replies.
What do you dislike about the product?
Swiftype is a very full featured engine with a great API so I don't really have any complaints
What problems is the product solving and how is that benefiting you?
Allowing users to easily filter and find the products they need.
Recommendations to others considering the product:
It's easy to useand easy to implement
Easy, quick and full-featured replacement for Google Custom Search
What do you like best about the product?
I appreciate Swiftype's easy and friendly user interface as well as the push reporting I receive to help me continuously optimize site search experience.
What do you dislike about the product?
Learning curve exists but Swiftype UX makes it easier.
What problems is the product solving and how is that benefiting you?
We were able to quickly replace Google CSE with Swiftype as we neared the end of our contract. I like being able to easily curate search results using result ranking, weighting and synonyms.
Swiftype Site Search is simple and powerful
What do you like best about the product?
The tool is easily configurable and allows for lots of customization. We frequently found users searches revealed we had content gaps that should be addressed. Our analytics team benefited directly from the amount of data we were able to get out of the tool.
What do you dislike about the product?
No complaints from me. I honestly cannot think of a time when I was disappointed with the tool.
What problems is the product solving and how is that benefiting you?
As we rapidly prototyped websites and wanted to do A/B testing, Swiftype allowed us to stay agile and get the data we wanted. Our clients were impressed with the speed and utility of Swiftype's site search.
Recommendations to others considering the product:
Swiftype is easy to use, powerful, and reasonably priced while providing a top class solution.
Integration & Customization Experience
What do you like best about the product?
I loved the flexibility Swiftype allows developers to add-in Swiftype meta tags for crawling site giving us full control to say what to crawl and what shouldn't be crawled by various levels. I had fun integrating experience while working with Swiftype to one of our site. There is way more to explore and utilize the advance capabilities. Can't wait to get my hands on it.
What do you dislike about the product?
Only one thing restricting pagination to 100. But that shouldn't stop us from getting top results. We can work with that data set for sure. No one would deep dive more than 100 as per UX.
What problems is the product solving and how is that benefiting you?
We had to index the documents in our site, that was not being done before. The tool eased our life for doing the indexing and crawled our documents.
Hassle free Search Indexing with marvelous features and customization capabiliy
Hassle free Search Indexing with marvelous features and customization capabiliy
Recommendations to others considering the product:
Just go for it if you need Advance Search capabilities and control of what you show to your visitors
Great, product
What do you like best about the product?
The features included in Swiftype are exceptional. They have great support and are willing to help with integration. The API has good documentation. Their team is willing to help where needed.
What do you dislike about the product?
So far there is very little to complain about. The biggest would be the autocomplete feature counts too many queries against my account. The API documentation could use better example code.
What problems is the product solving and how is that benefiting you?
We lost Google Site Search and found Swiftype as a replacement. It is cheaper and has more options to configure. It was a great move.
Recommendations to others considering the product:
A good product.
Solid product, Excellent Support
What do you like best about the product?
Set-up and install was quick and easy, even for multiple sites. Customized result rankings are a key feature for us (although if you have a ton of results, it can be a little tedious to go through) that is also easy to use, along with the ability to create synonym sets for various search terms. Many of our search terms have variations or are easily misspelled, so the synonym set has greatly reduced the number of empty searches that users were experiencing.
What do you dislike about the product?
Theming of the search bar and results isn't exactly intuitive and can require a little guidance. Some pieces could use an upgrade (such as the color picker) to make it easy to theme based on your branding guidelines.
What problems is the product solving and how is that benefiting you?
We needed a more customizable solution for pulling search results from multiple databases. Swiftype has allowed us to remove barriers we faced with custom search results and real time suggestions.
Recommendations to others considering the product:
Customer service is fantastic, so don't be hesitant in reaching out to them with any questions, especially pre-sale. Take the demo they offer, it can really help you understand if this solution will work for you or not.
Perfect for content rich sites
What do you like best about the product?
A team of software developers that listen to your needs and are willing to work with you to get to a package you need.
What do you dislike about the product?
They only have an office on the west coast US, which means since our office is in the UK support can take a while to get back to me. I hear they are thinking of opening an office in Europe soon, so hopefully that will be rectified! I also hope they implement a custom search parameter for their Related Content feature - which although powerful is rather limited at the moment.
What problems is the product solving and how is that benefiting you?
We have over 10,000 pages of content, building our own solution would take far too many hours. Swiftype's crawl is intuitive and 'smart', it takes the burden off the content managers shoulders and through built-in analytics we can create new search terms based on what is a trending topic on our site.
Recommendations to others considering the product:
Have a chat with them, they are really friendly and won't pester you if it turns out its not for you.
Not so great
What do you like best about the product?
It works, whenever you remember to force a crawl update.
What do you dislike about the product?
Does not directly integrate into Magento (so a single search, turns up as 8 search results, due to Magento's caching methods). The Analytics are completely out to lunch and inaccurate (you cannot exclude search queries by IP, so you cannot remove internally generated searches). Basically makes the Analytics useless. Too expensive for the results and lack of useable analytics.
What problems is the product solving and how is that benefiting you?
Faster searching, decently better SEO results from good search indexing.
Recommendations to others considering the product:
Find alternative options if you are using it with Magento 2. It does not integrate at all, and causes a lot of false search data. Id recommend InstantSearch+ or ElasticSearch over this product. We are getting rid of this product, due to the lack of useable Analytics and the high cost ($500/month).
Simple and Intuitive Replacement for Google Search
What do you like best about the product?
The coding was simple and integrated into our site flawlessly. The search functions offers greater capability than we had with Google Search and delivers useful analytics.
What do you dislike about the product?
I am not sure why I haven't heard of Swiftype before we were forced to migrate. I think this would have been a valuable search engine for our site years ago.
What problems is the product solving and how is that benefiting you?
We can track what products are being searched the most, which provides insight to what is relevant. Our company is also benefiting from the predictive search since many of our products have multiple names.
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