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Great improvement to our site search!
What do you like best about the product?
Ease of use of the interface. It was easy to get up to speed quickly.
What do you dislike about the product?
Search results did not handle our product #s as well as I'd hoped.
What problems is the product solving and how is that benefiting you?
Our native site search was very poor and we need an alternative.
SwifType has really helped with our e-Commerce site
What do you like best about the product?
We like the ability to use the API to customize our search process. The API documentation was thorough and allowed us to get up and running very quickly.
What do you dislike about the product?
We need some better granular controls for ensuring the proper items are returned in a given order. The beginning level does not include any form of phone support, which is often needed to quickly resolve simple issues.
What problems is the product solving and how is that benefiting you?
We are putting in many different aspects of searching, browsing, and auto complete. We have easily integrated with our ERP and are using facets right out of the box.
Recommendations to others considering the product:
If you are looking for a solution that is easy to implement with various site solutions and ERPs, this one is right for the choosing. You can leverage the API easily with minimal experience, and have a search solution up and running in no time.
Great Customizable Experience
What do you like best about the product?
I like how easy Swiftype is to use and the power of being able to rank and customize the results to a query so that I can ensure the user is getting the results that will be more helpful.
What do you dislike about the product?
I wish Swiftype would allow me to add URLs it doesn't recognize. For example, I have a few symbolic links or pages with redirects that send the user directly to a system we utilize. It would be extremely helpful if I could include those within the search results.
What problems is the product solving and how is that benefiting you?
We have a very active Communications Director and quite often a search will result in a number of his press releases. Being able to rank an admissions page with steps over a press release is priceless.
Analytics simplified
What do you like best about the product?
The ability to check the most popular searches and compare the results with the previous day, week or month provides a very powerful tool on what to improve.
What do you dislike about the product?
The weekly percentage could be biased. I prefer seeing all daily, weekly and monthly changes in the summary.
What problems is the product solving and how is that benefiting you?
As a user, seeing how the contents of the website are being searched and being able to easily see what needs to be improved, for example from the search keywords that did not produce any results.
Easy to hook up and use
What do you like best about the product?
Swiftype is easy to configure - especially setting up the crawl. The Swiftype people are responsive and easy to work with as well.
What do you dislike about the product?
There should be an easier way to search secure intranet sites. That will take a lot more work
What problems is the product solving and how is that benefiting you?
We replaced the now defunct Google Cloud search. Good alternative.
Great Service and Support
What do you like best about the product?
We really enjoy the developer API and the ability to customize our integration. API Documentation is very good. Support is very helpful, knowledgeable and fast!
What do you dislike about the product?
Not much, all works well. The only wishlist item would be better analytics, but not bad.
What problems is the product solving and how is that benefiting you?
We use search for our main ecommerce search. We are utilizing search and autocomplete to drive customers to better search results using Swiftype Search and the experience they have in refining the natural language selection engine.
Recommendations to others considering the product:
As far as the API goes, it has been great for us. We can pretty much implement any tool we want. It's easy and support is great.
A great replacement for Google Site Search
What do you like best about the product?
A simple to use interface with no fuss setup and easy to configure and change without strong technical expertise.
What do you dislike about the product?
Only call out would be that our legal team had some issues with the base Term of Use but we were able to resolve this with some negotiation.
What problems is the product solving and how is that benefiting you?
We needed a quick and easy way to migrate a legacy Google Site Search from the site and Swiftype allowed us to do this with minimal uplift. The Javascript engine is painless to use and migration was done with just a few days of development for UI tweaking.
Recommendations to others considering the product:
Definitely worth considering as a replacement for Google/Nabble style page search.
Great tool and easy to use
What do you like best about the product?
You can group searches by synonyms identified from the insights report
What do you dislike about the product?
You can't block internal IPs from showing in the reports
What problems is the product solving and how is that benefiting you?
We were looking for an internal search engine that had responsive design, auto-complete and could easily be indexed against very specific content.
Recommendations to others considering the product:
Have the free trial and put it somewhere prominent on your site. You'll quickly see if users are looking for content you hadn't thought of yet.
A better customer experience for search
What do you like best about the product?
Swiftype allows your users to find the information they want - quicker and easier. It also allows you to better understand what your users are looking for, so that you can adjust and create the right content for them.
What do you dislike about the product?
Installation is a little tricky and you are best to have the support of a developer.
What problems is the product solving and how is that benefiting you?
We used Swiftype for our public facing Help Centre that allows users to find articles for issues they run into. We then use the analytics side to monitor used and unavailable articles.
Better tool to replace Google Search
What do you like best about the product?
Swiftype is easy to install and can be quite powerful, depending on how you use it (results ranking, weighting). We use the Engagement Module as well, which is decent.
What do you dislike about the product?
Some limitations for styling that don't come out of the box. We had some issues with the Engagement Module pulling a different image (somehow it wasn't pulling the main blog header image) and that was a bit annoying to fix. There was ultimately a solution, but it was not very intuitive.
What problems is the product solving and how is that benefiting you?
We were no longer able to use Google Site Search because they started placing ads in the search results, so we had to explore other tools. After exploring Swiftype vs. another tool, this one stood out because of the more robust features with result ranking. We were also able to achieve something we didn't even set out to fix, which was the desire to have a "related content" bar at the bottom of all our blog posts.
Recommendations to others considering the product:
You can try Swiftype for a trial period before deciding.
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