Our company uses Trend Micro Deep Security as a conventional IPS and for malware detection. The solution is also used for real-time monitoring and to evaluate the monitoring impact on the system. The solution's impact or consumption of memory can also be checked. Trend Micro Deep Security is compatible with various platforms, such as Windows and UNIX. 

In an older version of Trend Micro Deep Security, our company faced issues syncing the active directory accounts. Anytime we revert to the support team of the solution, they always propose to update the Deep Security Manager to resolve every issue, which is an ineffective approach. I believe the support team should be more proactive in providing effective options or guidance to resolve issues around the product. 

Although in our company, we try to add exclusions and troubleshoot for real-time monitoring and upgrade the version, there are clients who consume a lot of memory; on average, 30% of memory remains occupied. The solution's memory consumption impacts certain aspects of the client's infrastructure. 

Even after whitelisting one of our company's port scanning servers or tools, the IPS activity continuously monitors and sends false positive alerts, we haven't found a solution to this over the past four months. Trend Micro Deep Security should have a lab-type environment where the solutions for every issue can be found through simulation. 

Trend Micro Deep Security is looked upon as a new-generation antivirus that is used on the server end. In future versions of the solution, I would prefer the upgrade process to be simpler than on Linux; the upgrade is a lengthy but easy process. Our company expects the tool's upgrade process to be lighter over the Linux platform, similar to its offering for the Windows platform.

I have been using Trend Micro Deep Security for four years. 

I would rate the stability an eight out of ten. The solution is satisfyingly stable. But at times, I have experienced the solution to be non-responsive and there have been instances where the system had hanged without any notification.

Our company team had to manually intervene in the aforementioned scenarios to understand the issues. Often, I have witnessed the system hang and reboot while upgrading Trend Micro Deep Security, our company team had to manually force restart. 

I would rate the scalability an eight out of ten. Scaling the solution across Linux systems might be difficult. There are a few Windows systems in our organization that are quite old and out of support, but they are in production; I have rated the scalability after considering all such factors. 

Trend Micro Deep Security is running 24/7 in our organization to receive alerts daily and evaluate the Deep Security Manager to manage issues of our company's clients. In our organization, we are presently trying to onboard more servers and we have plans to expand the solution to the Kubernetes cluster, but the present model of Trend Micro Deep Security does not fit in with the aforementioned cluster or infrastructure. 

I would rate the tech support an eight out of ten. Our company expects more accurate and effective solutions from the support team. 

Positive

I would rate the initial setup process an eight out of ten. Trend Micro Deep Security is not as robust or automated as any EDR solution, so most configurations must be implemented manually.

The manual configuration tasks include whitelisting, adding exclusions, and creating policies. By streamlining the manual configurations, the solution can become more advanced. From the solution's setup process initiation to production, it's a lengthy and exhausting process of manual tasks. 

Our company belongs to the large-scale category with about 1500 system servers, and about three professionals are needed to maintain Trend Micro Deep Security even though we have eight managers, excluding the lab environment. 

Trend Micro Deep Security is capable of providing an ROI. I would rate the solution's ROI as nine out of ten. 

The solution is offered at an average price point. I would rate the pricing an eight out of ten. To our company, Trend Micro Deep Security seems slightly expensive. In our organization, the solution's license is renewed yearly. 

The primary advantage of the solution is the insights obtained for a troubleshooting server. For example, the solution's insights often include creating a diagnostics package and directly sharing it with the support team to gain further troubleshooting advice. The insights provided by the solution are vital for the operations on the server side. 

In our company, we always prefer Trend Micro Deep Security over an EDR solution due to its security capabilities, alerts, and a configurable dashboard that auto-updates daily. The solution's dashboard provides clarity on the number of infected files and also allows for the tracking of IPS activity. Any kind of ransomware attack is also mitigated by Trend Micro Deep Security. 

The solution's features, including real-time monitoring, IPS activity, and firewall alerts, are found to be the most effective in our company for network defense. 

In our company, we review the IPS alerts from the Trend Micro Deep Security console to have a fair understanding of what's entering and leaving the server and who is trying to breach the system. IPS is a crucial component in our organization's daily cybersecurity monitoring. 

Most of the alerts will be false positives, but the solution can provide alerts at a rapid pace. First, the alerts arrive on the solution's dashboard, and then the SMTP is configured to distribute the same alerts over email. Once the alerts are received in email, our company team reviews them and tries to identify whether it's a real threat incident or a false positive. The solution thus not only tracks and blocks threats but also notifies the responsible engineers of an organization. 

It's a robust and reliable solution that provides in-depth insights while troubleshooting. I would advise others to evaluate the licensing cost and the support availability in their region before adopting Trend Micro Deep Security.

I was previously working in the Middle East with the solution, where support was superior, and an executive would jump over a call with me to resolve the issue, but in Europe, the support quality is not the same, and communication is preferred only via email.

I expect to witness improvements in the solution's support quality in Europe, where issues are being solved over a single phone call instead of an extensive email thread. I would rate Trend Micro Deep Security as nine out of ten. 

We use the solution for Windows Server on Linux distribution. We have several environments. We use the tool to secure on-premise servers.

I like the anti-malware features. We use it only for the on-premise environment. The tool helps with server protection. The implementation is easy. It provides high security. We have a hundred workloads. It is a good tool. It is easy to use. It has a good dashboard and great features.

The workloads must be better.

I have been using the solution for three years.

The tool has high stability.

The tool’s scalability is good. We can easily scale it. Our clients are small businesses.

The support is good.

Positive

The initial setup was easy. I rate the ease of setup a ten out of ten. The deployment took three days.

I will recommend the product to others. Overall, I rate the solution a ten out of ten.

I use Trend Micro Deep Security to enhance the security of our servers, which run various operating systems, including Solaris. For our servers, especially those involved in Webex, we deploy agents and enable specific modules like anti-malware, intrusion detection, and firewall protection.

Trend Micro Deep Security has significantly improved our organization's security posture. It has streamlined reporting processes, enhanced claim filing efficiency, and provided robust protection for our IT systems. With features like real-time threat monitoring, it ensures a secure environment.

The integration options of Trend Micro Deep Security have been particularly valuable. The integration options in Trend Micro Deep Security are crucial for our banking organization. With DLP campaigns being a priority, the seamless integration ensures that endpoints are effectively enabled, providing necessary protection against current and relevant threats. 

There is room for improvement in Trend Micro Deep Security, particularly in endpoint security. Enhancements in agent performance are needed, specifically in reducing server utilization during scanning. This improvement would contribute to increased efficiency and lower operational costs, ensuring a smoother and more responsive system.

I have been working with Trend Micro Deep Security for three years.

I would rate the stability as a nine out of ten.

I have faced some issues with Trend Micro Deep Security's scalability, like communication errors and settings in green states. Resolving these requires support and knowledge to allocate resources effectively.

The technical support for Trend Micro Deep Security has been decent. However, I believe there's room for improvement in engagement. When raising a case, the ability to quickly connect remotely and discuss specific documentation related to our environment would enhance the overall support experience. I would rate the technical support as a seven out of ten. 

Neutral

I would rate the easiness of the initial setup as a seven out of ten. Setting up Trend Micro Deep Security was not entirely straightforward. While there is a comprehensive solution, the complexity arises from the diverse components in our environment. Unlike a single-box setup, we manage multiple components, which requires careful configuration for effective deployment. It took three months to deploy the solution.

We have seen a return on investment from using the solution.

I would rate the costliness of the solution as a seven out of ten. The pricing for Trend Micro Deep Security is fixed for five years, and there are no additional costs beyond the standard license increase during this time.

My advice for someone considering Trend Micro Deep Security is to conduct a thorough POC before implementation. Ensure all modules are enabled during the POC and carefully assess how the solution works in your specific environment. Check the enrollment process and functionality before moving forward with the implementation. Overall, I would rate the solution as an eight out of ten.

I used the solution for a UK-based banking company. They had around 200 Linux servers. They had the product installed as an antivirus solution on the servers. We were responsible for managing malware or virus detection. We protected the environment from malicious files.

The user interface is the most valuable feature. The customer support provided by the tool is also valuable. The software is regularly updated. We don't face any major issues after updates. It is pretty compatible with every system.

The updates for legacy systems are not rolled out frequently. The product must improve on it.

I have been using the solution for two years.

I rate the product’s stability a ten out of ten.

I rate the tool’s scalability a nine out of ten. I work with a security services company. Four of my colleagues are also using it in their enterprise environment.

The customer support is very good.

Positive

The solution provides proper documentation for setting it up. It's pretty easy. We can follow the steps in the video tutorials. It’s simple to configure. We installed Trend Micro Deep Security Manager on Windows Server and connected all the agents to it. The deployment took around five to seven minutes on each server. It depends on the network speed.

My company is a partner. I am a technical person supporting my clients with the product. Trend Micro is a very reliable company. Its products are easy to use and easy to deploy. It has a pretty good name in the cybersecurity market. Trend Micro continuously conducts workshops and events to engage with its partners. It keeps the partners and customers aware of the new technologies.

Overall, I rate the solution a nine out of ten.

We use Trend Micro Deep Security to monitor the environment in case of zero-day attacks.

The product's most valuable feature is the threat prevention module. It helps with virtual patching and IDS fetching.

They should include WAF modules in the product. There should be signature-based advanced and responsive features.

We have been using Trend Micro Deep Security for a year.

It is a highly stable product. I rate its stability a ten out of ten.

I rate Trend Micro Deep Security's scalability a ten out of ten. We use it 24/7.

The implementation is straightforward. I rate the process a nine out of ten. We require a team of five executives for troubleshooting.

Trend Micro Deep Security has robust virtual patching features. I rate it a ten out of ten.

We use Trend Micro Deep Security to protect our network, endpoint, email, servers, etc.

The product has robust security features. They release timely updates and have efficient prediction features for threat detection.

It is a stable platform.

We have 5000 Trend Micro Deep Security users. It is a scalable platform.

The technical support services are good.

The initial setup process is straightforward. It requires two to three executives for implementation and takes five minutes to complete.

The end users can implement the product themselves.

We purchased Trend Micro Deep Security's yearly license. It is expensive but reasonable compared to other products by Trend Micro.

I recommend Trend Micro Deep Security to others and rate it a nine out of ten.

I work with the solution as an administrator. I use the solution for servers.

Deep Security is a great solution for the server. The most valuable feature of the product is vulnerability detection. It is very fast and clear. It protects from most attacks.

The initial setup was complex.

I have been using the solution for the past three years.

I have not faced any issues with the tool’s stability.

The tool is scalable. We have 40 users and 40 servers in our organization.

The technical support team is very helpful.

Positive

We use other solutions along with Trend Micro Deep Security. The choice of the solution depends on the server and users. Deep Security has many features and provides many layers of protection for the server.

Once we get used to the product, it is easy to use.

Trend Micro’s team helped us to deploy the solution and make test addresses for the policy. The deployment took us two hours. Trend Micro’s team helps us with maintaining the solution.

The product has a high price in Kuwait. Sometimes, we face some issues with the pricing. The pricing module should be improved.

I am using the latest version of the solution. I face issues when I want to adjust policies for users on Apex One. I would recommend the solution to others. The product's protection and the team's support are very nice. Overall, I rate the solution a ten out of ten.

My company suggests Trend Micro Deep Security to our clients for server maintenance, and the customers can move a lot of servers in their environment with lesser hiccups. Our client uses around 10,000 servers, so we suggested they use Trend Micro Deep Security, a server support-based tool. Apex One and Apex Central are designed for laptops and desktops.

The most valuable features of the solution we have enabled in our organization are its anti-malware capabilities, applications, web reputation, and integrity monitoring.

Our company hasn't received any feedback or suggestions from our clients on Trend Micro Deep Security because it has been working fine. In Apex One and Apex Central, the new versions usually pose issues to their users after updating the tools. There haven't been any critical issues with the solution in the last few months.

A minor issue in Trend Micro Deep Security is that once the tool is upgraded, it shows some machines as offline or not reported while showing a recent update as outdated. The tool has some server connection issues. We have raised the concerns from our end with Trend Micro Deep Security to resolve them.

The real-time server is stopped, and it shows offline whenever we check our console.

I would like to see the tool add EDR features in the future.

I have been using Trend Micro Deep Security for the last five years. I am using Trend Micro Deep Security Version 20. My organization functions as partner support for Trend Micro Deep Security.

It is a highly stable solution. Stability-wise, I rate the solution a ten out of ten.

Scalability depends on whether Trend Micro Deep Security's dashboard shows its users with options like critical, medium, or low.

It is a good scalable tool, especially Trend Micro Deep Security Version 20, compared to its previous versions like Trend Micro Deep Security Version 10 or 12.

Scalability-wise, I rate the solution a ten out of ten.

Around 1,15,000 users are there for the solution. Mostly, my clients are large to medium-sized businesses.

The solution's technical support quickly responds when you raise a ticket. I rate the technical support a nine out of ten.

Positive

The initial setup for Trend Micro Deep Security Version 20 was comfortable for me.

The solution is deployed on-premises.

Our company has multiple customers. Some customers have on-boarded the tool on-premises, while others have opted for SaaS models. With the SaaS deployment model, it takes only 20 to 30 mins to complete the setup phase if the license is already activated. For new users of the tool, once the license is activated, it initially needs some build-up for the entire deployment of the tool on the SaaS model, which then takes around a week because after a server gets ready, we have to coordinate with multiple teams.

I have seven years of experience with the setup phase of the tool.

The setup phase is carried out with the help of application control, web reputation, and integrity monitoring.

The price of Trend Micro Deep Security is high when compared to the normal prices of Apex One and Apex Central.

I rate the price a seven on a scale of one to ten, where one is low, and ten is a high price. It is a very costly tool. We have been able to resolve the challenges related to the pricing of Trend Micro Deep Security.

There are no additional payments to be made other than the normal price of the tool.

My organization uses Trend Micro Deep Security for Windows platforms, including Windows 2012, Windows 2016, and Windows 2019, as well as Linux.

I would recommend the solution to those planning to use it.

Overall, I rate the solution a ten out of ten.

We use Trend Micro Deep Security as a tool for its antivirus and antimalware capabilities to protect our systems.

Trend Micro Deep Security should provide better options. In the case of detection, we are not very happy with the functioning of the antivirus capabilities that Trend Micro Deep Security provides us. It doesn't have a passive way by which we can enable Microsoft Defender, considering most of the other antiviruses allow Microsoft Defender to work passively.

We are not very happy with Trend Micro Deep Security since it is not able to detect many viruses and bugs. We are looking for an alternate solution.

The tool lacks proper detection capabilities. Trend Micro Deep Security should know how to work along with Microsoft Defender in a passive mode. These two are major improvements.

On the cloud version, Trend Micro Deep Security Scanner has to improve on the signature part of analyzing the latest threat.

I have been using Trend Micro Deep Security for two years as a customer.

If it doesn't do its function, there's no question of security or stability since everything is lost.

Detection is the most important thing, and if it doesn't get it, then there is no point talking about stability. There is nothing called stability in an antivirus tool.

They have different flavors, I guess. So based on the flavors, I think they give a number of assets that you can deploy onto the machines that you have. I have not used Trend Micro Apex One, so I cannot compare it with Trend Micro Deep Security.

We are an enterprise-sized business, and the solution is deployed on the main server. It's an enterprise server that we have, and it has been deployed onto that particular server.

Trend Micro's support team provides the required information, but largely, they reach out to us with respect to their knowledge-based articles. With respect to the fundamental design and deployment of the tool, we doubt that we will be able to get access to help from the product's support team. A quick escalation to the top support personnel, which helps with support, is unavailable.

Before choosing Trend Micro Deep Security as a solution, I was working with the solution from a company named Quick Heal. I switched to Trend Micro because of its good marketing techniques. We thought the word in the product, which is deep security meant it was providing its users with a very deep level of security, but we later came to know it is too shallow in reality.

Installation is not an issue. They offer good support for installation. It is the run time of the program that is very critical for us. During run time, when there is an attack, the program should be able to identify it. If the program does not have a proper system to identify the attack, it will destabilize our entire security platform.

The solution is deployed on a private cloud in our organization. We have our own cloud partner. We don't use Azure or Google.

It does not take much time to deploy the solution. All the time taken for deployment and support comes under one particular point. The primary question is if a tool can neutralize the attacks. The function of an antivirus or security product is to make sure it neutralizes its situation or at least identifies the situation. If a tool does not neutralize attacks, it's a major drawback or unsuitable for an enterprise-grade business.

You can just run a script and deploy it in NAS. The deployment process is not an issue.

One engineer is fine to deploy it if he understands the script. He can deploy it using automation on all the systems, be it 1,000 or 20,000 systems.

Trend Micro Deep Security does not require maintenance. The tool has an auto-run feature, so all updates are automatic and we do not need to maintain it.

The pricing of the product is fine. Pricing doesn't matter when you are talking about a solution meant for enterprise-sized businesses since what matters is the real security and the kind of detection a product offers. At the enterprise level, we are ready to deal with the product in terms of pricing, but we should barely need to work hard on the product later on. From a pricing perspective, I would say the product is economical.

The payments are made on a yearly basis towards the licensing of the solution.

There are no extra costs involved since there will be an agent that is deployed on your server, and the agent will take care of all the activities.

I would not recommend the solution at this point in time, especially for critical infrastructure.

Overall, I rate the solution a five out of ten.