Trend Micro Deep Security

We have many use cases. We deployed it, and we replaced Semantic with Trend Micro Deep Security  for one of our customers in the Telecom sector. Some of our customers are actually looking for Microsoft solutions because most of the endpoints and the infrastructure are Microsoft-based, so they want the platform to be the same.

We are satisfied because we have experience deploying it in a big Telecom sector that has 7,000 NPCs, and they are running different services, Microsoft, Linux-based, and some other operating systems with many applications. They remain satisfied.

At different time spans, we often required technical support. Their portal is available, or we engage with this for any technical issue or if there is any breach, so they often get help from them, and their technical team works with our teams to find out different issues.

Trend Micro Deep Security  has very good features such as virtual patching and almost all other features are the same as all the Endpoint detection and response systems are capable of doing the security features such as deep scanning, secret scanning, and the advantage of Microsoft is that it protects the cloud services as it protects the on-prem.

For threat detection, they use heuristic behavior detection, and sometimes, if they think there is a sort of attack which is new, they alert you, and they detect and show where the attack is coming from. They even suggest patching or any solution to stop that attack.

Trend Micro Deep Security is not a very cheap solution, but customers are satisfied. It's working, so every year, once they purchase it, and after a year, they renew it, or whenever the subscription expires, they renew it, unless there is any security breach.

Trend Micro Deep Security should provide a bundle solution for the customer similar to what Microsoft provides. For example, Microsoft provides ATP solution in their Defender, that not only filters the emails but also detects spam and malware in attachments, and it provides security for SharePoint  solution, Teams, and other products available on the cloud.

Most of the features are adequate. Customers are satisfied. If there are some new types of attacks which are still not identified, these vendors will improve their solutions according to the attacks.

One important improvement would be to reduce their cost. The countries which are progressing, and which have budget issues, such as third world countries or poor countries, have very limited budgets. They have to pay in dollars, and the dollar is very expensive in most countries.

We have been working with Microsoft's Trend Micro Deep Security solutions for the last 3 years.

Implementation is not complex. It has been so far good. One important aspect that should be addressed is they should try to reduce their cost.

We have different experiences. Sometimes one Endpoint Security  solution could not detect or mitigate any attack type, while the other one works adequately and sometimes, Microsoft solution doesn't work adequately for any sort of attacks. We have different sorts of experiences and responses from the customer side.

There are some minor issues, which are mostly NPC or user end issues such as when they use unwanted software or click on illegitimate or malicious links. There are issues regarding the end user, but as far as the software is concerned, we believe that software works fine until it is patched, managed, or monitored by the IT teams.

It's an enterprise company. They have many endpoints. There are more than 3,000 endpoints, but in most organizations, they are using a mix of these security solutions. They use it for comparison base, and they sometimes have budget issues, so they use it in different departments.

Support in Trend Micro Deep Security is very good. They have very professional engineers, and they often respond effectively. We are satisfied.

Positive

It's not difficult to maintain because we have experience that when the customer is trained adequately, and if they are really concerned about security, they maintain it properly. They have the IT teams, security teams to look after the server endpoints and monitor them, patch them and if there is any vulnerability or any detection found on the endpoints, they try to mitigate that.

Mostly in our country, customers are quickly migrating to the cloud. We get different sorts of requirements from the customers in different sectors, such as customers in the Banking sector have different requirements, customers in the Government sector have different requirements.

We give the comparison and demo to the customer. If the customer is interested in technical capabilities, we demonstrate the tools, setup, implementation, and their working. At the end, the customer is more interested in the cost.

We give the comparison and demo to the customer. If the customer is interested in technical capabilities, we demonstrate the tools, setup, implementation, and their working. At the end, the customer is more interested in the cost. This is the strategy. We give a fair comparison of all the products, and give them clear insights of the products, which makes it helpful for the customer to make a final decision to purchase the license or product.

If it meets the customer budget, we will recommend Trend Micro Deep Security.

We recommend them because the virtual patching is a very good feature. Customers are very satisfied, especially when there is Microsoft infrastructure. We pitch them the solution stating that if there is any security breach in the market, then this solution is capable, based on the information, it virtually patches your servers even if Microsoft has not released the real patch for that issue.

Implementation is not complex. It has been good so far.

We give the comparison and demo to the customer. If the customer is interested in technical capabilities, we demonstrate the tools, setup, implementation, and their working. At the end, the customer is more interested in the cost. This is the strategy.

It's not difficult to maintain because we have experience that when customers are trained adequately, and if they are really concerned about security, they maintain it properly. They have the IT teams, security teams to look after the server endpoints and monitor them, patch them, and if there is any vulnerability or any detection found on the endpoints, they try to mitigate that.

On a scale from one to ten, I would rate Trend Micro Deep Security as an eight.

Hybrid Cloud

Microsoft Azure 

Trend Micro Deep Security  provides malware threat alerts and allows me to take actions similar to how I manage endpoints like desktops and laptops. I have a dedicated console in Trend Micro Vision One to monitor servers, push policies, manage devices, and receive threat notifications. The software is integrated for managing all devices.

Trend Micro Deep Security  offers valuable features such as virtual patching, which allows me to manage server downtime challenges by taking care of threats. The configurations of the firewall and IDS rules allow me to monitor network traffic efficiently. Additionally, it provides alerts on suspicious activities, and anti-malware protection helps by detecting and mitigating threats through real-time alerts.

The user interface could be more user-friendly, as navigation sometimes requires familiarity with the console. Improving the UI is one of the desirable solutions to make it more intuitive.

I have been using Trend Micro Deep Security for more than six or seven years. It is integrated with Vision One console, Apex One for desktops and laptops, and is exclusively for my servers, including Windows and Linux servers.

I didn't face any issues with deployment. It usually takes about twenty to thirty minutes per server. I download the script based on the server operating system and run it on targeted servers for automatic deployment. The process is seamless.

Trend Micro Deep Security is very stable and provides protection at all times without issues. I rate its stability at around nine or ten.

Trend Micro Deep Security is highly scalable. There are no restrictions on the number of servers that can be included as long as the license is procured. I rate its scalability as nine.

Trend Micro provides the best support. Whenever I raise a ticket, whether critical or high priority, their team responds immediately, often over calls, and works towards closing the request with the highest priority. Their technical support is top-notch.

Neutral

For the servers, I previously used McAfee or ESET. I migrated to Trend Micro because of the group requirement for centralized protection and after evaluating solutions like Windows Defender, Sentinel , and CrowdStrike. I chose Trend Micro for its cost, support, and other important parameters.

The initial setup is easy, taking only about twenty to thirty minutes per server. I download the script, share it with the IT team, and either push the script to the centralized management console or deploy them on servers.

With the support of the local IT team, I perform the deployment. One or two people in the local IT team are sufficient, as it doesn't take much time.

I have seen a better return on investment by identifying threats early and removing them. It adds value by providing centralized control over servers and endpoints.

The pricing is moderate, not expensive or very cheap. It varies based on the number of servers being protected, with a flexible rate. The subscription varies between one-year and three-year services.

I evaluated Windows Defender, Sentinel , and CrowdStrike. After consideration, Trend Micro was chosen for its cost, support, and important parameters.

I rate Trend Micro Deep Security a nine. The user interface could be more user-friendly, allowing easier navigation. The overall solution is rated nine out of ten.

Public Cloud

Other

I am not the direct end-user of Trend Micro Deep Security, but I work as a partner of Trend Micro, selling their solutions to our customers. We primarily work with state government customers.

My customers feel safe using Trend Micro Deep Security. They remain secure, and this feeling of safety is why they choose it. While I am not the end-user to provide detailed feature analysis, the sense of comprehensive security it provides is valuable to my customers.

Trend Micro Deep Security is overpriced. Despite its high quality and comprehensive features, the cost might be a barrier for wider adoption among customers.

I have been working with Trend Micro for approximately fifteen years.

Deployment takes only a couple of hours and is quite fast. We have never encountered any significant issues during the process.

We never see any issues with the stability of Trend Micro Deep Security.

Trend Micro Deep Security fits well with the needs of our state government customers.

Sometimes Trend Micro's technical support delays too long in responding, while other times they respond quickly.

Positive

The initial setup is straightforward and takes only a couple of hours.

Trend Micro Deep Security is considered overpriced. While it provides an unmatched sense of security, this pricing can limit the number of customers to whom I can sell it.

Customers have used other solutions but have differing requirements and attitudes towards security.

While Trend Micro Deep Security is great for comprehensive security, the pricing could restrict some customers. Overall, I would rate it a nine out of ten.

We are using it for NetSpark, and I work for two organizations where I'm using this tool. In both, we are scaling our networks and endpoints, analyzing our traffic, and analyzing the endpoints and security.

In one organization where I started, we were using a SIEM  solution and facing challenges like a lack of complete information. Deep Security  has helped us to know where intrusion started, penetrated, and went within our network, thereby improving security.

I appreciate the complete visibility of information, including endpoints and detailed tracing from origin to navigation. It helps us detect and protect against network penetrations at the specific point of intrusion.

New patterns need improvement, as some new data access points are challenging to investigate and allow entry without detection. Improving this area and providing complete visibility would be beneficial.

I have been using this product for nearly eleven months.

I would rate the stability as eight out of ten.

I rate technical support a nine.

Positive

I previously used QRadar . Compared to QRadar , Trend Micro improves quickly based on feedback and provides more comprehensive solutions.

In one premises, we deployed it on the cloud, which was challenging at the start, while on another it was set on TensorFlow , which was comparatively easy.

Their team was very helpful during the deployment process. Trend Micro's team was particularly cooperative.

It has saved us time, money, and resources. We saved nearly forty percent of our time previously spent on manual investigations.

The pricing is very fair, although there are other cheaper options. Due to our limitations, Trend Micro was our best option.

I would rate it an eight out of ten.

Hybrid Cloud

Other

For the servers, they have Deep Security. Plus, they have introduced a new feature, which is threat assessment for networking. And that is the one product that we are actually promoting right now more than anything else in their portfolio.

Normally, customers use it to secure their servers. Especially when it comes to updates for our enterprise clients and any client who has more than 10 or 20 servers, it's very hard for them to have downtime to install all the patches, check them, test them, and then run them. 

Trend Micro Deep Security is a very good solution for them because it stops all the vulnerabilities and exploits in the server. It downloads all the upcoming updates and gives you a time of your choice when you want to have downtime, maybe over the weekend. Then you can download all the updates, which have been tested on the Trend Micro site, and freely install them on your servers. Then you can bring the servers back up for working. 

So in that sense, they save a lot of time in downloading and installing updates, while at the same time protecting the servers from all the vulnerabilities and exploits.

Trend Micro use IPS for remote vulnerabilities. If someone is using a remote desktop to exploit the network, that's where users use the IPS. And IPS in our region or in our country, where we have deployed it, it's only in enterprise companies, not as SMBs or the private sector. Mostly, it has been deployed in the banking sector.  

It's a good product. It's taken the majority of the market share in Pakistan from any other product; the major feature of Deep Security is its virtual patching management, which they download on the cloud. They stop all the vulnerabilities and exploits as long as you don't download all the updates and install them physically on the servers. 

So, in that sense, it is a very good product. And we've been selling it for a long time; it's been four to five years. And we have a lot of customers for it.

Trend Micro Deep Security has a sandboxing unit, which is one of the major features that actually gives you a chance to detect any kind of threat in your network or on your servers. 

Also, if users truly want to secure their network and the servers, they may want to use XDR as well, which has all these features we just discussed.

Personally, I would like them to separate their products into different categories, rather than putting everything in one box.

It's scalable in the sense that if they bring out any new version or new edition or anything beyond the IPS. So, it's scalable.  

I used to work with Kaspersky for a long time. Recently, I switched and I'm trying to work with Trend Micro. I'm also trying to include Carbon Black as an endpoint security solution in our portfolio. Carbon Black is in the initial phase, but I'm familiar with Trend Micro. I worked with them before, but not as our primary endpoint security solution. That used to be Kaspersky, now it's Trend Micro.

Now, I work with the entire product range of Trend Micro, but mostly, we're focusing on Vision One. So, from a sales point of view, I know a few things and I'm still learning.

Financial in the sense that it protects your servers. Simple as that. When you get attacked or compromised, the whole network is down. You lose time and money. 

And it takes a long time to recover, especially if it's a ransomware attack. So in that sense, Deep Security is a quite good product.

Trend Micro Deep Security is on the expensive side. If I compare it with other endpoint security products, for example, even Kaspersky or Bitdefender or any of the known endpoint security solutions, Trend Micro is a little bit on the expensive side compared to them.

I would rate it a nine. I think it's a very good product. I would recommend Trend Micro Deep Security to others