Tines (Partners)

I am Vikram Singh, I work for top service based multinational brand and I am responsible for delivering Tines  services. Essentially, I am working on it, and I am leading one of the source services for a client who uses Tines .

The best advantage is the no-code automation, excellent customer support services, and ease of integration with other tools. API integration simplifies the process. It is very compatible to integrate with other tools. We are utilizing Tines for various automation like incident creation, IOC enrichment, IOC blocking, and containment of various other automations. It helps in streamlining our security operations effectively and efficiently without requiring coding knowledge. Tines almost saves about one hour of effort because it automates numerous tasks that would otherwise be performed manually.

Reporting  and dashboards could be more advanced for deeper analysis. Tines has its own dashboard, which displays information like how many stories have been created and how many automations have taken place. However, the reporting and dashboard are not advanced; they are quite basic, with fewer customizable options. The look and feel of the dashboard could be enhanced. Another area for improvement is in terms of documentation, as every tool and company has its own knowledge base.

I have been using Tines for more than one and a half years.

The accuracy is very good, with very little downtime, and the tool is stable up to ninety-nine point nine percent.

The solutions are very scalable and adaptable.

The support and engineering team is quick to resolve bugs and respond promptly, showing great scalability.

I rate Tines a nine out of ten due to the exceptional support. As a managed service, we were not directly involved, but when Tines was deployed, the support was outstanding. The team first understood the environment and quickly overcame technical limitations, deploying the solution efficiently.

I was not part of the implementation because a different expert team from Tines was engaged. However, the Tines team was integral to the process, while we were on the support side.

When you start working with Tines, ensure you pursue the Tines certifications. They offer these free certifications when they become your partner. Overall, I would rate Tines a nine out of ten.

We use it to automate daily tasks, phishing emails, ticket creation, IOC investigations, and ticket assignments.

It has improved over the years. The user interface has been enhanced, and now it’s mostly a drag-and-drop process for creating actions. These actions can be customized based on what you're doing. The setup resembles a flowchart format, with connectors linking actions. You can add comments and descriptions to actions, which helps others understand what’s happening and makes collaborating easier.

One of the most valuable features is that it’s a low-code solution, so you don’t need to be fluent in Python or any other programming language. For example, I can use Python code to create actions in Tines, but it's unnecessary.

Another key benefit is that it works with anything that has an API. If you can make an API call to a tool or service, you can implement automation using Tines.

They started implementing some AI, and their AI is isolated. So, it doesn't go to the main AI engines with the information. It's within their private cloud.

Others cannot address it. However, since it’s quite new, it seems clunky. I’ve found it almost easier to revert to doing things manually simply.

I have been using Tines for three years.

I rate the solution’s stability a nine out of ten.

I haven't encountered performance issues with adding stories or handling other tasks. The only users that need to be configured in Tines are those who view stories, metrics, or perform activities.

These pages are web URLs that collect information and trigger a story based on submissions. Users can access these pages and submit their information as long as they have the necessary permissions and MFA set up.

Support is pretty top-notch. If they identify an issue, they notify their customers. For instance, they monitor the tenants, and if a problem occurs, they send an email to inform you.

They provide a lot of their support through Slack channels. Each customer has a dedicated channel where you can post questions or mention issues you’re facing. You’ll usually receive a response quickly. Recently, they’ve integrated AI into this process, so you often get useful suggestions within a minute. If needed, you can also request a human to take a look. Their response time is generally quick, although it might be slower at night since they aren’t available 24/7.

The initial setup is very easy. There’s no installation required. It’s just a matter of getting the correct permissions. Since it uses APIs to communicate with the tools, setting everything up is relatively straightforward once you have access, including any SSO or multi-factor authentication needed on your and the company’s end. If you can configure the API credentials in the tool you want, you can make the necessary calls.

Tines is a very cost-effective solution compared to others. The ability to integrate with anything that has an API is a major advantage. Their support team has also been impressive, providing excellent presentations and sales pitches.

I recommend it to anyone in need of automation. It’s not limited to security. You can use it to onboard employees, gather information, and set permissions based on their roles. It’s a versatile tool that can be applied across various areas, including engineering. To streamline the process, it’s helpful to gather any necessary API information for the tools and systems you’ll be accessing.

It is an easy tool for a beginner to learn. It offers many tutorials, documentation, and knowledge-based material.

Overall, I rate the solution a ten out of ten.

We use it for automations on the enterprise security aspect.

The best thing is that it's no code, so it doesn't require coding knowledge. But it does require knowing all the features and variables that can be used for automation. It's also good for scheduling scripts daily. It's easy to use and gather information within Tines, and every detail is in the documentation. If we get stuck, we can use the live chat feature to discuss and get help.

Maybe Tines can add more features and demonstrations, like videos on how to use the features within the tool. For example, when you click on a feature, it could show a video link explaining how to use it. That feature could be added in the future.

So, I'd like to see more documentation on how to use Tines.

I have been using it for six months.

It's a stable product. As far as updates go, it's been stable with no bugs. They consistently provide updates to the platform, and it has never hampered our work. It's been very good to use.

Different team members used it. In our environment, there's a team that manages cloud platforms and cloud security. They use it to alert on cloud alerts. It's for the enterprise.

There were three or four people for cloud security, and I was the only one in the enterprise using it. There are a few others who are on-site. We are from India, but there are on-site people as well.

They also used to have access and were performing automation with Tines.

I talked to the support team through the live chat feature. When we raise a question, an engineer is assigned within five or ten minutes, and they provide solutions on how to proceed.

The support was good. If we know things in Tines, and if we understand their answers correctly, we can get the solution. I would rate them seven to eight. If a user doesn't understand their answer, they might need to get on a call and have someone show them how it's done.

The client finds it very easy to use, and everyone can learn it easily and perform automation tasks. The other platforms previously used for automation were a bit complicated and required a larger team to set up. Tines is very easy and compatible with the environment, so the client uses it for automation purposes.

I didn't onboard it. It was already deployed in my environment. I was just using it for automation.

If someone needs tasks performed daily that can be automated between different systems, and if there's a cybersecurity or SOC analyst team, they can also use it by creating various API calls, setting alerts, and investigating those alerts based on automation scripts. It's very useful and can be used in other places as well. Any tool with an API can be automated with Tines.

Overall, I would rate it a nine out of ten.

I run a security operation center. We used the solution for alert detection. We evaluated it for managed detection and response.

It was helpful to get additional data to the analysts without having them do manual work. The tool was vendor-neutral. We liked that a lot.

Tines was a little bit more expensive than Torq.

I used the solution last summer.

Tines is a great product. The scalability is great.

The support persons seemed unwilling to spend as much time with us after we moved forward with them. The salesperson was great. However, we got a bit more hands-on time with the people from Torq.

The setup was not difficult. It seemed pretty simple. We were using fairly common hardware and applications used in the security industry. The help we get on how to do our use cases, specifically in the first couple of weeks, saves us a lot of setup time.

I was able to reduce my staff by about 30%. It was a pretty good saving. The response time was increased.

Currently, we use Torq. Tines works the same way Torq does. We use Torq to handle additional phishing email intelligence. We use it to reach out to users automatically with some pre-created questions. We use it to automate our current playbooks. Torq is a little bit cheaper than Tines.

Torq’s team seemed a little more ready to work with us during the initial setup and get our use cases developed. Torq’s sales team is better than Tines’. Tines and Torq are pretty similar. They both have a lot of customization. They both have a much lower price point than other tools on the market.

I will recommend the product to others. Overall, I rate the solution an eight out of ten.