Sold by: Hammer
Hammer Edge empowers organizations to achieve better, more reliable CX performance by extending agent experience measurement and management to the edge of your network.
Overview
Maintaining a high-quality customer experience is getting harder. With remote working and cloud service reliance, more and more of your customer experience is delivered at the edges of your corporate network. That means when connections or performance quality drop, it is hard to know what is causing the problem, where it is, and how to resolve it. Hammer Edge offers complete transparency into agent and workforce experience and system performance with a multi-perspective test measurement approach that provides visibility into network, application, and system health across your entire agent population. These top-down, business-focused reports provide agent experience scores across line of business, geography, and ISP that empower organizations to assess, triage, and resolve performance issues for a seamless end-to-end customer experience.
If you are looking for support or custom pricing, please contact us at: marketplace@hammer.com /
Highlights
- Ensure your workforce can deliver critical CX services. Measure and score the agent and workforce experience - across any device, ISP, or locale - to see where and when performance issues arise, who is impacted, and the extent of impact, to make sure informed date driven IT and business operational decisions.
- Make better informed staffing and routing decisions. Understand each agent's ability to deliver a high quality customer experience both in advance and during their shift through real-time measurements.
- Objectively measure and baseline user and workforce experiences. Determinative experience scores (Bad, Poor, Fair, Good, Excellent) objectively measure agent experience by individual agent, customer, and/or line or business and geography.
Details
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Delivery method
Deployed on AWS
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Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Hammer Edge Platform (1000 Users/Agents) | Includes 1000 User/Agent Licenses, Core system License, 1 Reflector Server Software License. | $0.01 |
Dimensions summary
This listing offers one contract option for the Hammer Edge Platform. You buy a single package that bundles 1000 User/Agent licenses, the core system license, and one Reflector Server software license. Pricing is measured in units, so quantity scales with the number of packages you purchase. There are no separate tiers or add-ons to choose from. Each unit delivers agent experience measurement across your network, applications, and systems. To size the package for your environment, you request pricing tailored to your specific agent count and needs.
Top-of-mind questions for buyers
Each license covers one agent or user whose experience the platform measures. The package includes 1000 such licenses. It applies across any device, ISP, or location the agent works from, including remote workers connecting through your network edge.
Pricing is measured in units, so you buy more packages to scale. Each additional package adds another 1000 User/Agent licenses. To size the right number of packages for your agent count, you request pricing tailored to your environment.
The package covers licenses only. Software sold by the vendor comes with a 90-day warranty. Annual support and maintenance is available separately. It includes phone, email, and web incident submission, an online support portal, software release upgrades, and escalation procedures.
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Vendor refund policy
Refund requests within 48hrs will be refunded per Amazon marketplace policy. Beyond 48hrs refer to Hammer Technologies EULA.
Legal
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Initial solution delivery will be completed with the help of the Hammer Services Onboarding team working with the customer. Once solution delivery is complete, Customers are provided access to the Hammer Support team through our support portal for ongoing support related issues. Web portal: https://support.Infovista.com/ Email: support.hammer@infovista.com . Support hours: (Monday thru Friday, 08:00 to 20:00 ET)
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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