Sold by: Workato, Inc.Â
Deployed on AWS
Transform your IT helpdesk with Agentic IT, resulting in higher ticket deflection rates, faster responses, and lower cost per ticket.
Overview
ITGenie, a purpose-specific Agentic Agent, is the fastest and safest path to IT workflow automation. It not only understands IT processes, but also executes multi-step actions across systems, orchestrates IT processes to deflects tickets and improving employee experience.
As an AWS partner, Workato connects Amazon S3, Amazon SQS, Amazon SNS, Amazon RDS, Amazon Redshift, Amazon Lambda, and many other AWS services with on prem and SaaS applications automating actions to address mission critical business needs successfully.
For Private Offers please contact: aws_sales@workato.comÂ
Highlights
- Extensibility with Enterprise Skills leading to higher ticket deflection
- One platform, one UX for multiple agents
- Security & Governance
Details
Sold by
Delivery method
Deployed on AWS
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
AgentX IT Genie | $25,000.00 |
Vendor refund policy
Workato sells an annual subscription service that is payable in advance. Unfortunately, no refunds are available during the term but customers may elect not to renew at the end of their subscription.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
The Workato Success Center offers customers and prospects access to free documentation, tutorials, and community forums (support.workato.com). Workato also allows customers to file Support tickets through the Workato Success Center (https://support.workato.com/en/support/tickets/new ). Enterprise Support, which includes Customer Success and faster SLA's, is also available as a paid service.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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