Sage Intacct - US Customers Only

We use it for a wide array of accounting functions, encompassing accounts payable and receivable, general accounting tasks, fixed asset management, banking interactions, and reconciliation, as well as the generation of standard and customized financial reports. Our company handles the recording of transactions, particularly focusing on purchase-related transactions like RCTIs, and we perform recurring journal entries for month-end closings. Due to our intercompany system, we don't engage in traditional AR and AP; instead, we initiate ARAP and make use of the built-back approach. We have configured the built-in feature, which seamlessly facilitates our intercompany financial transactions within the Sage Intacct platform.

This is a multi-entity system with a hierarchical structure that allows us to have a comprehensive view of all our ARAP transactions within a single tool. We can access and analyze data at different entity levels as needed, and it's incredibly convenient. We can seamlessly drill down into the data from this unified interface.

One of the standout features is the ability to access all reports from a central location, eliminating the need to switch between entities. We can effortlessly view trial balances, pending reports, and more, regardless of the specific location or entity we're working with. Its custom reports feature is also noteworthy, as it provides flexibility for users to create their reports, tailored to their specific areas of expertise. For example, in accounts payable, we can extract purchase invoice details and item-level data, track credit applications for individual invoices, and generate custom reports to integrate into our toolkit.

The only challenge we've encountered is in role setup. While we can create, post, and manage general entries, we face a limitation in allocating multiple JL accounts. 

I have been working with it for one year.

It provides exceptional stability capabilities. I would rate it nine out of ten.

There is potential for improvement in terms of scalability. I would rate it seven out of ten.

It provides excellent support services.

Positive

Setting it up isn't overly simple, but not really complex. I would rate it around eight out of ten.

The transition process took just under three to four months. This involved migrating supplier previous balances and setting up suppliers and customers in the new system with multiple entities, along with handling fixed assets and other essential data transfers. During this transition, we collaborated with a third-party consultant who played a significant role, as we primarily sourced subscriptions through this third-party company, which also provided valuable support throughout the process.

The return on investment is 75 percent.

In terms of subscriptions, the pricing structure works well for multi-level entities. It's reasonably priced, offering fixed pricing, which is quite fair. I would rate six out of ten.

It's a good fit for us, especially as we operate within a multi-entity franchise system and the customization options are excellent, allowing us to add screens and tailor the software to our specific needs. From an accounting perspective, it's a top-notch product, offering comprehensive end-to-end automation. The banking features are particularly impressive, making back-office tasks much more time-efficient. The flexibility and customization options are a big plus, and the use of templates further streamlines processes. Overall, I would rate it nine out of ten.

As a user, it was used as our primary accounting and financial reporting system. It provides superior sub-ledger tools equipped with excellent approval workflows. I was able to move data into Intacct  using CSV imports and API integrations that cut staff time in half.

Intacct  makes everything a lot easier, particularly for multi-entity companies because it allows you to transact from a single point. All entities can be accessed from a single sign-on, with a common chart of accounts and master vendor, customer, and item records. I don't have to slide into each entity to post a transaction, I can just transact for any one of them and I can also transact between them. That makes it really convenient. 

Ease  of access to all the entities and having a single chart of accounts that sits on top of everything makes the maintenance of the chart of accounts much easier. One of the other strong features that made my life a lot easier is the fact that as a multi-entity, cloud-based system, Intacct automatically creates the inter-entity transactions, so there is no need to create the entries manually, a huge time saver.

The most valuable feature is that it is a cloud-based system so I can access it from anywhere, with any browser, on any device. It's the only major accounting ERP  system on the market that was designed specifically for the cloud, the other ones were adapted to the cloud. Intacct was always designed with the cloud in mind, and it shows. 

Additionally, its multi-entity design is elegant, intuitive, and easy to master. Transacting and reporting across all entities from a single log-in is fantastic

The user interface is sleek and consistent throughout the software, enabling users to adapt quickly and to work efficiently.

The financial report writer is comprehensive and designed to enhance the user experience. I eliminated all of my Excel-based financial reports.

The sub-ledgers are well designed and provide the user with tools and functions that improve efficiency.

I think that there's a little bit of room for improvement in the way that accounts payable approval workflows are set up, however, the purchasing module overcomes any AP approval shortcomings. Other than that, I'm satisfied with the solution on almost every level.

When it comes to additional features, I know that they're working on AP automation and a lot of different AI-type options, which is nice. As of right now, the solution provides everything I need.

I used Sage Intacct for two years, moving a multi-entity company from QuickBooks  to Sage Intacct. I am now implementing Sage Intacct.

The solution is really stable. It has 99.9% uptime. I use it all the time. There are some intermittent glitches now and then because it is web-based. It's available 24/7.

Scalability is one of Sage Intacct's strengths. I rate it a ten out of ten because once you set up the single chart of accounts, general ledger accounts, and master records like vendors and customers, you can use them across all of your companies. You add the new entity and start transacting. It really is that simple.

The technical support is excellent. Like everywhere else, there's a lot of churn in the support area. They lose highly experienced people and have to replace them, but they do a really good job of training. Sage Intacct has an excellent Help Center that provides comprehensive documentation for all facets of the software. It's easy to read and provides "how to" instructions and videos. it. It's easy to kind of self-diagnose an issue before you have to actually get any technical support.

Positive

I used QuickBooks in a multi-entity company which required me to consolidate my financial reports in Excel. Sage Intacct eliminated that.

The initial setup is easy. The user interface and Sage Intacct are really easy to adapt to, and it's really easy to migrate from one platform to another. We moved from QuickBooks  and it was really easy. It's a highly structured, intuitive system. I've also worked with migrating clients from Microsoft Great Plains and other systems to Sage Intacct and every single one of these migrations was very straightforward. When we have our closing meetings after the implementation is done, users always say how easy it was to migrate from their current system to Intacct.

We used a vendor to assist with the QuickBooks migration and they managed the project effectively and with care. I was so impressed with them that I joined their team.

The ROI is great. Things that used to take a long time to do like daily AP things and AP processing are so much easier. Closing the books every month is so much faster. Sage Intacct is so intuitive and I can see all of my entities from a single login. I don't have to log in, log out, or switch around. I can just run a general ledger report and switch which entity I want to see, and I'm able to close the books up fast.

My thoughts on the price of Sage Intacct used to be better, but they've embarked on a pretty aggressive pricing increase strategy. In the last three years, they've had double-digit price increases, and I'm concerned about that. But they're just keeping up with their major competitors, who are doing the same thing.

I evaluated Great Plains and NetSuite.

My advice to new users would be to identify the things that are most important to you when you're evaluating the solution and seeing the demo. Identify the things that will have the most meaning to you as an alternative in Intacct. Try to make sure that you provide the salesperson with the information you want to see and spend a little bit of time thinking about it. Otherwise, they will just show you the basic functionality. 

Sage Intacct has issues just like any other system but it's a powerhouse and it delivers. It's fast and accurate. It has really great audit trails in it, which add so much value that the other systems don't have. Overall, I would rate it a nine out of ten. I'm very pleased with it.

We used the solution for a nonprofit, which was a pretty robust implementation there. Nonprofits are unique compared to for-profit companies. They have their own accounting needs, so the stage is unique because it uses dimensions. To categorize different expenses in multiple different ways.

Sage Intacct, a full-fledged ERP, can handle complexity that smaller accounting software cannot handle. Its uniqueness lies in its ability to set up dimensions. We had one dimension that just categorizes all expenses, whether temporarily restricted or permanently restricted, such as endowments, to unrestricted expenses. Your revenue also gets categorized, so your expenses must also match that. You can keep track of multiple different aspects and categories, other than just TNL, where your expenses may be rent and electric utilities or insurance. Those are charts of account expenses, and Sage Intacct allows you to keep track of expenses other than those.

For example, a for-profit company, like a construction company, could use a module called "projects," and that same module for a nonprofit would be for grants. All these different government grants are usually something that the government reimburses. Keeping track of reimbursements based on which particular grant would be reimbursed can be a chore, and Sage is very helpful in being able to track those. Other than grants, you could also have expenses from a particular funder or foundation that Sage Intacct helps track.

Their training is the biggest room for improvement, and their documentation can get very confusing. It's not as clear-cut or easy to follow as it could be.

For the last couple of years. Sage Intacct has no versions because it automatically updates every quarter.

We experience some lagging with Sage Intacct, but I think that applies to all web-based applications. Software services all have lagging due to the web. You won't have that if you have it on your machine or intranet. Other than that, there wasn't any downtime.

Sage Intacct is very scalable.

Our experience with tech support was good. They were prompt. They fixed the errors within a couple of days, but it wasn't anything that was so pressing that we were down or not able to function. A couple of days was a reasonable amount of time for us.

We contacted tech support several times, but Sage does not sell to you directly. They have value-added resellers that you go through, so, traditionally, any time you have any problem, you wanna just talk to your VAR, and they're the ones that either figure it out or move it to Sage Intacct tech support. But they handle all that. There are positives and negatives. If you end up with a VAR that's not as good, you end up with a service that is not as good. VARs also do end up charging a pretty penny for support.

Regarding service and support, I rate VARs a six out of ten and Sage Intacct's support an eight out of ten.

Positive

Sage Intacct can add different entities. The company I worked for had a separate foundation, with the endowment on a separate account. The funds are in there, and we were not supposed to touch them. And they usually invest it somewhere, and all that work was being done in QuickBooks. We moved that into Intacct and set up the whole entity with its own EIN, so it had separate accounting and reporting, even though it was part of the same organization. That was pretty easy to accommodate in Sage Intacct. I set that up, mapped some of the chart of accounts based on what was used prior, and exported all the QuickBooks data into Excel format. I had to work in Excel, recode things, etcetera, to make it importable into Intacct. I could do all that, and every transaction from life to date on QuickBooks was brought in Intacct. It wasn't easy. It was a little time-consuming, but it was awesome to see everything in exact detail in Intacct, including historicals.

Sage is on the higher end of pricing. Pricing is one aspect. Sage Intacct is not necessarily small business accounting software you need to use. It is for medium to large businesses.

It is just like any other software in that if you're paying 100% of the cost but only using 15% to 20% of its capabilities, you're not getting the most out of your expense. Having a good admin person can allow you to get more out of the solution. But it's a high-budget application.

Rating the solution depends on the budget. If you have the money, Sage Intacct could be a ten out of ten. If you don't have the money, it's more like five or five and a half. It can do a lot of integrations. Overall, I would rate the solution an eight out of ten.

One of the things that would be advisable for medium to large organizations is to have a dedicated admin person for Sage Intacct. Somebody who knows the administration of the software, the ins and outs of how it works, and can train people, and be able to implement newer solutions, and be able to study problems in the organizations that can help streamline things.

I work as an implementation consultant, where my role involves configuring and supporting users in adopting an ERP system. In this capacity, I assist businesses in setting up, customizing, and training their staff to use the system effectively. Within this ERP system, businesses conduct daily financial transactions, including those with customers and vendors. These transactions are recorded in the system, and it facilitates the generation of reports for various time periods, such as monthly, annually, or over several years, providing insights into their financial performance which is what I use Sage Intacct for.

Beyond simply inputting data into the system, all users have the capability to engage in strategic planning. They can base their plans on the reports generated by the system. For example, they can use cash flow reports to decide whether it's the right time to make a purchase or conserve cash for future needs. Essentially, they leverage the system for forward-looking planning, gaining insights into their financial position for the upcoming month. These reports, including the income statement, balance sheet, and cash flow statement, serve as the basis for making crucial business decisions.

In any ERP system, the ability to plan and determine the company's direction is of utmost importance. This feature is crucial as it helps a company assess its growth or lack thereof. The most significant advantage of this solution is its pure cloud-based nature. The cloud system eliminates the need for companies to be concerned about hardware, servers, and related infrastructure, as these aspects are managed by the service provider.

I would appreciate seeing more features included. The software needs to be adaptable depending on the region you're in. For instance, it works well for UK and US customers in terms of bank fee accuracy, but I'm pleased to see efforts to cater to the African market and improve integration with local bank transactions. The area where I would like to see significant improvement is in stock management. It would be great if it could expand its features to serve a wider range of businesses. Currently, it primarily caters to service-oriented industries, like finance and content firms, where it functions well.

I have been working with it for one year now.

It is a highly stable tool, but it's essential to maintain a reliable internet connection for smooth operations. Since it's a pure cloud-based solution accessible through the web, the stability and speed of your internet connection significantly impact your ability to work seamlessly without disruptions.

It is highly scalable, and it offers a straightforward and predictable cost structure. The scalability makes it a flexible choice for businesses of varying sizes.

It offers a strong advantage when it comes to system maintenance and support. Users have access to a dedicated support team, they can log support requests when needed, and within a few hours, users can expect a response and a resolution, although the exact response time may vary depending on the complexity of the question.

Positive

The deployment process involves several key steps. First, it's crucial to establish a strong understanding of your client's needs through requirements gathering. You must grasp what the customer wants, which includes their desired system outputs and reports. The second step is to document these requirements. This documentation is essential for both you and the client to review, ensuring that everyone understands and agrees with the documented requirements. Once the client is satisfied, they can sign off on the requirements, and you can proceed to user acceptance training, as well as building the company file. During the user acceptance training, you walk through various aspects of the system, such as the chart of accounts, with the client. They can sign off on the document, or if needed, suggest changes. After UAT is complete and the client signs off, the system goes live. This means you'll take balances as of a specific cutoff date, typically transitioning from another system and users can then begin working in Sage Intacct. Following the go-live phase, you provide handholding support. This entails walking through the system with users for a period, which may last a week or even a month, depending on the users' familiarity with the system. Once the users are confident and comfortable, and you believe the deployment was successful, you can officially sign off on the project. The number of people involved in a deployment can vary based on the project's complexity. For simple financial deployments, such as setting up accounting for one or two entities, it's possible to manage the deployment on your own. However, having two consultants can expedite the process and distribute responsibilities. The more complex the project with multiple integrations, the larger the team may need to be and you might have about six people working on the project to ensure its success.

Compared to other ERP systems on the market, it offers competitive and reasonable pricing. Similar to Microsoft Dynamics, it operates on a subscription-based model. The pricing structure is flexible and can vary based on the scale of the business. The core package includes essential modules, like those for managing customers, but if you want to add extra features or modules, you would incur additional costs.

The suitability of Sage Intacct depends on the industry you operate in. If your business is finance-focused, I wholeheartedly recommend it. However, for industries involving stock management, manufacturing, and other aspects, I'd suggest considering alternatives. The software is quite user-friendly and accessible, as long as you are comfortable navigating web-based applications. Help resources, including manuals, are readily available, and pressing F1 can provide on-the-spot assistance. In terms of a rating, I would give Sage Intacct a seven out of ten.

We use the solution as an ERP system.

It has improved the organization because it allows us to go to the level of complexity and granularity regarding the recordation of all the transactions a SaaS company would like to do.

The solution helps us create entity models for each acquisition as we acquire companies, so we can put them into a different entity in Sage Intacct with all the entities having the same chart of accounts. Then, the solution rolls up at the top level. It automatically provides reporting in a manner where a highly leveraged company will have to offer the reporting to the banks.

Apart from that, it's easy to create many new automated reports. When a company goes through a due diligence process, they already have so many automated reports. Also called pre-packaged reports.

It would be good if the training were perfect for all controllers, to teach them the basic tools and how to use everything in Sage Intacct.

I also think they could create a very good module for automatic budgeting. The solution is very good for accounts, but I don't think it is as strong regarding enterprise performance management tools. In the future, they should try to either build it on their own or buy a company that can become a module for Sage Intacct.

I've been using this product for roughly four years.

Sage Intacct is stable. In the four years I've used the solution, I have not seen it break down.

I rate Sage Intacct's scalability a ten out of ten.

The technician support is very good. There were many occasions where we needed some help. Sage Intacct has a very good ecosystem of companies that they use to help implement the solution. Those companies are very good. They know the product well, making it easier for you.
On top of that, there are some other third-party vendors as well who use Sage Intacct. And they know how to easily create reports, migrate data, and do everything. It's not Sage Intacct itself, but the ecosystem they've created that's very useful.

We were using a very outdated ERP system before this. Once I became the company's CFO, the Board of Directors wanted to switch to something scalable. I looked at many ERP systems, and this was exactly what we needed.

The initial setup will be complex. You cannot suddenly transfer everything from another ERP platform to Sage Intacct. Having said that, when we acquired companies, it was easy to get the data from other companies' ERP systems and transfer it to Sage Intacct. It did not take that long. That's one thing I'm very thankful to Sage Intacct for. They made the platform in a manner where migrating data from other acquirees' ERP systems into Sageintact to start doing transactions becomes fairly easy.

We have been acquiring companies and putting everything into Sage Intacct. The return on investment is very good.

The price is comparable to other companies which offer similar products. We are not paying based on the number of transactions. We are paying based on the number of modules.

Before choosing this solution, I advise you to understand the product well. Don't take it lightly when they offer a couple of days of training in the beginning. Listen to everything very carefully. When working with the implementation company, be more involved in understanding how to set up the system because you may have something like an architecture in mind. There are a lot of online resources for Sage Intacct to help you learn about it. The better You understand the tool, the more it will give back to you.

I rate Sage Intacct a ten out of ten.