Sold by: IT-Conductor
Deployed on AWS
IT-Conductor SUMMon provides real-time visibility, automation, and team-based management for SAP upgrades, eliminating the bottlenecks of traditional SUM. It streamlines processes, reduces downtime, and improves collaboration across SAP teams.
4.8
Overview
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Live Phase Tracking
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Audit-Ready Logs & Documentation
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Ensure no handoff is missed with notifications
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Manage and monitor multiple SAP system upgrades
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See SAP upgrade progress unfold in real time
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Product video
IT-Conductor SUMMon is an enhancement to SAP Software Update Manager (SUM), designed to overcome the inherent limitations of SAP native tools. SAP SUM is widely used for upgrades, conversions, and migrations, yet it offers very limited transparency, only showing current phases, lacking visibility into logs, errors, or historical data, and often relying on unreliable SUM mail alerts.
IT-Conductor SUMMon addresses these critical gaps by transforming a traditionally opaque, manual process into a collaborative and monitored workflow. It introduces dashboards for time upgrade tracking, automated log collection per phase, intelligent alerts, ticket-based incident handling, and embedded documentation like comments and screenshots.
Highlights
- Comprehensive Upgrade Visibility: Provides live dashboards, progress tracking, and detailed monitoring of every SAP SUM phase, including logs, job activity, and errors.
- Collaborative & Automated Workflow: Enables team-based SAP upgrade management with integrated ticketing, documentation, and intelligent alerts to reduce delays and miscommunication.
- Post-Upgrade Reporting & Audit Readiness: Automatically collects historical data, screenshots, and phase-level metrics, creating a complete audit trail for compliance.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/12 months |
|---|---|---|
Base Yearly Bundle | Includes up to 4 system upgrades or migrations per year, with comprehensive monitoring of all source, target, and migration environments. | $10,000.00 |
Additional Upgrades | Additional upgrades or migrations available at an extra charge. | $2,000.00 |
Dimensions summary
This listing uses a contract model with two dimensions billed by host. The Base Yearly Bundle (Hosts) is your starting commitment. It covers up to 4 system upgrades or migrations per year and monitors your source, target, and migration environments. If you need more than 4 upgrades or migrations in the year, the Additional Upgrades (Hosts) dimension adds them at an extra charge. This add-on scales with the number of extra upgrades or migrations you run. Together, the two dimensions let you set a yearly baseline and expand only when your project volume grows.
Top-of-mind questions for buyers
A host is a monitored SAP system environment. Each source, target, and migration environment involved in an upgrade or migration counts toward your host total. Both dimensions bill per host, so your cost scales with the number of environments you track during a project.
The Base Yearly Bundle (Hosts) covers up to 4 upgrades or migrations yearly. If you exceed that, the Additional Upgrades (Hosts) dimension adds each extra upgrade or migration at an added charge. This add-on scales with the number of extra projects you run.
The Base Yearly Bundle (Hosts) sets your yearly baseline for up to 4 upgrades or migrations. The Additional Upgrades (Hosts) charge applies only when you go beyond that count. Both bill per host and appear together, so total cost depends on project volume and environment count.
www.itconductor.com
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Vendor refund policy
As per the IT-Conductor Subscription Service Agreement (aka EULA), IT-Conductor does not issue refunds for monthly or annual terms. If you are on a paid plan, you can cancel at any time, but you will not receive a refund for any unused portion of your subscription. For multi-year terms, unused years can be refunded.
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Customer reviews
Hospital & Health Care
Saved us time and cost. Game-changer for teams working with SAP!
Reviewed on Jun 16, 2025
Review provided by G2
What do you like best about the product?
We've been using IT-Conductor for SAP APM and automating SAP Basis tasks like managing transports and system refreshes. For years, the platform helped us keep our systems stable while cutting down on manual work. It's a game changer! What really stood out to me was how flexible and innovative the platform is, especially with the continuous improvements and new features being rolled out.
Also, since IT-Conductor is cloud-based, we didn't have to invest in extra infrastructure, which would've been necessary with other monitoring tools. That’s been a huge cost savings for us, especially since we’ve been using the platform for several years now.
Lastly, one of the many things I liked best about IT-Conductor is how efficiently it handles change management. This is crucial for SAP Basis administrators. IT-Conductor takes care of the heavy lifting through automation, allowing us to focus more on high-value initiatives.
Also, since IT-Conductor is cloud-based, we didn't have to invest in extra infrastructure, which would've been necessary with other monitoring tools. That’s been a huge cost savings for us, especially since we’ve been using the platform for several years now.
Lastly, one of the many things I liked best about IT-Conductor is how efficiently it handles change management. This is crucial for SAP Basis administrators. IT-Conductor takes care of the heavy lifting through automation, allowing us to focus more on high-value initiatives.
What do you dislike about the product?
None. It just takes a bit of time to get used to, especially if your team is new to automation tools. But thanks to the helpful and responsive support team, we were onboarded pretty quickly.
What problems is the product solving and how is that benefiting you?
Manually handling SAP Basis tasks like transport management and system refreshes used to take up a lot of our time. IT-Conductor solves this by automating those processes, which has improved system stability and freed up our team to focus on more strategic work.
Dairy
Top class, practical, fast and knowledgeable support, advice (and alerts too)
Reviewed on Dec 07, 2022
Review provided by G2
What do you like best about the product?
Linh and the guys are extremely knowledgable, quick to help and keen to provide more insights towards making our systems more stabile, reliable etc.
What do you dislike about the product?
Nothing - they are a pleasure to work with
What problems is the product solving and how is that benefiting you?
Gives us quick and practical alerts around system stability, availablilty etc. And whenever we do have an issue, they bring great knowledge and experience to bear to help us fix the problem quickly and thoroughly.
Ravi C.
IT-Conductor offer server comparison feature which is useful to work with multi-region Azure Tenants
Reviewed on Apr 20, 2022
Review provided by G2
What do you like best about the product?
IT-Conductor operated on a secured proxy server behind a customized firewall that can be defined by us. It actively retrieves a set of instructions for carrying out monitoring & automation of our Azure workloads. It also follows brilliant RBAC which dedicates access to objects based on their class, operation type and object values. This offers extensive granular control over all the available functionalities while performing operations in our Azure regions.
What do you dislike about the product?
Since IT-Conductor uses proxy and does not access our monitored system directly, we need to ensure that we stop the gateway so that it will block their access completely. These monitored systems are configured using IT-Conductor agent and so there is no direct user login approach. This can get tedious & complex at times as we work with multiple Tenants to govern our project requirements.
What problems is the product solving and how is that benefiting you?
All our multi-tenant data structures are safely stored in a relational database management system offered by IT-Conductor. To enhance the security further, we define our application security layer to access customer data. It follows sequential tree schematics for our hierarchical data which is easy to navigate, perform comparisons and comprehend our performance metrics in the Azure platform. Drilldown is convenient with this approach and it can effectively monitor the availability of all user-defines services along with infrastructure components that supports our Azure Tenants.
Larry R.
IT Conductor - Making an IMPACT!
Reviewed on Nov 02, 2020
Review provided by G2
What do you like best about the product?
Automation capabilities with this platform are robust, and have already replaced many manual tasks for the customers we have implemented the solution for.
What do you dislike about the product?
Nothing was to dislike about the platform. It takes a little time for familiarization, but that is to be expected.
What problems is the product solving and how is that benefiting you?
Automation capabilities with this platform are robust, and have already replaced many manual tasks for the customers we have implemented the solution for.
Information Technology and Services
Bespoke System Management and Automation for your SAP Environment - with less noise
Reviewed on Nov 01, 2020
Review provided by G2
What do you like best about the product?
There's a wide range of customizations available. The team behind the tool know the pain points of SAP Administration, and are on a continuous journey of pushing out features that are meaningful to those who use it. Minimizing noise from the logs is a great help to focus on things that matter.
What do you dislike about the product?
It takes some time and practice to learn how to unleash the full potential of the tool. But the great thing is that its tailor-made at the start so you can hit the ground running, right after onboarding.
What problems is the product solving and how is that benefiting you?
Have worked with them on a bespoke system refresh project. Every company has their own way of performing refreshes, and IT Conductor has managed to tick all the boxes needed that's specific to a customer. Identifying redundant tasks and automating them has been key to reducing the time and effort spent to finish a system refresh. This allows any company to increase the frequency of refreshes and refresh several systems almost simultaneously because of the quick turnaround.
Recommendations to others considering the product:
Great tool for minimizing noise from daily tasks and alerts so you can focus on projects and more value added activities.