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    eComFax® - Cloud Fax, SMS & Secure Messaging Platform

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    Deployed on AWS
    Cloud fax & SMS platform with CertiFAX, SecureFAX & PCIFAX. HIPAA, GDPR & PCI-DSS compliant. Integrates with Outlook, Microsoft Teams & Cisco Webex. 8,000+ cities. Pay-Per-Use. From any device, to every device.

    Overview

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    What is eComFax®? eComFax® is a cloud-native, enterprise-grade messaging platform that enables businesses to send and receive faxes, SMS, and certified messages from any device, using only an internet connection.

    Fully hosted on AWS infrastructure, eComFax eliminates the need for fax machines, dedicated phone lines, ATA terminals, and on-premise fax servers. Trusted by top-tier Telcos and Financial Institutions worldwide, eComFax is built for organizations that demand security, compliance, scalability, and seamless integration with modern collaboration tools.

    Key Benefits

    • Efficiency: Send and receive Fax, SMS, and advanced messages from any device with an internet connection.
    • Cost Reduction: Eliminate fax machines, communication lines, toner, paper, and hardware maintenance costs.
    • Mobility: Use your smartphone, tablet, or desktop to fax from anywhere in the world.
    • Fax Number Portability: Get a personal fax number in 8,000+ cities worldwide, or port your current number.
    • Global Scope: Simplify your international fax network with a single, unified provider across all countries. - Scalability: Scale up or down instantly. Pay only for what you use under the SaaS Pay-Per-Use model. Unique Certified Messaging Features CertiFAX®
    • Certified Fax Delivery Deliver faxes with legally binding Proof of Delivery and content certification. Ideal for regulated industries, legal processes, and compliance-driven workflows. SecureFAX®
    • Encrypted Secure Fax End-to-end encrypted fax delivery for highly sensitive documents. Compliant with Dodd-Frank Act, EU2014/65/EU (MiFID II), and HIPAA. Suitable for government and military environments. PCIFAX®
    • Payment Card Industry Fax Transmit documents containing sensitive payment card data in full compliance with PCI-DSS standards. Eliminate the risk of data leakage in financial document workflows.
    • CertiSMS®: Certified SMS Send certified SMS messages with proof of delivery, usable as legal evidence. Combine the speed of SMS with the traceability of certified communications.
    • Cloud-First Architecture: Progressive cloud technology built on AWS - no heavy local infrastructure required.
    • UCaaS-enabled: natively integrates with Microsoft Teams and Cisco Webex via bot and API.
    • True International Fax Network: send and receive from anywhere in the world through a single provider.
    • ISO 27001-certified datacenters in USA, Europe, Asia, and Latin America. - Redundant communications infrastructure supporting thousands of simultaneous transmissions.
    • Scalable SaaS model under Pay-Per-Use - no minimum commitments. Fax & Messaging Capabilities
    • Send and receive faxes, SMS, and advanced messages from any device. - Supports multiple file formats: Microsoft Office, PDF, TIF, JPEG, HTML, PNG, TXT, and more. - Searchable PDF reception for easy document management.
    • Delivery confirmation via email or SMS. - Unlimited cloud storage for received documents.
    • Eliminate protocol issues, transmission errors, and illegible faxes from legacy systems.
    • Email-to-fax capability: send faxes directly from any email client with zero learning curve.
    • Integrations & API: Microsoft Teams Bot - send/receive fax and SMS directly from Teams using card menus or commands. Cisco Webex Bot - full fax and SMS workflow embedded natively inside Webex. REST API and Web Services for custom integrations.
    • SAP R3 integration available for enterprise ERP workflows.
    • Multifunction device (MFD) integration for office environments.
    • Personalized domain support for enterprise deployments.
    • Security & Compliance: eComFax is fully compliant with the strictest security and privacy regulations in the USA and Europe: HIPAA, Health Insurance Portability and Accountability Act, GDPR, General Data Protection Regulation (EU), PCI-DSS Payment Card Industry Data Security Standard, Dodd-Frank Act, US financial regulation, MiFID II / EU2014/65/EU, European financial instruments directive, ENS high (Spanish National Security Standard), ISO 27001 certified infrastructure eComFax does not store fax content after transmission. All data is encrypted in transit and at rest.

    Highlights

    • Send & receive Fax, CertiFAX, SecureFAX, PCIFAX, SMS & CertiSMS from any device Pay-Per-Use SaaS model - scale up or down at any time, no minimum commitment
    • ISO 27001-certified AWS infrastructure with redundant global datacenters No fax machines, no phone lines, no hardware - zero IT complexity Email-to-fax capability: works with any email client, zero learning curve
    • HIPAA, GDPR, PCI-DSS, MiFID II, and Dodd-Frank compliant out of the box Native Microsoft Teams & Cisco Webex bot integrations via REST API Fax numbers in 8,000+ cities across 50 countries - keep or port your number

    Details

    Delivery method

    Deployed on AWS
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    Pricing

    eComFax® - Cloud Fax, SMS & Secure Messaging Platform

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    Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
    Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator  to estimate your infrastructure costs.

    Usage costs (11)

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    Dimension
    Description
    Cost/unit
    SOHO (1 user, 100/200 credits), monthly
    SOHO (1 user, 100 sending/200 reception credits), monthly payment
    $11.95
    SMB (1 user, 500 sending credits, unlimited reception), monthly
    SMB (1 user, 500 sending credits, unlimited reception), monthly payment
    $17.95
    Enterprise (Unlimited users, 1000/1500 credits), monthly
    Enterprise (Unlimited users, 1000 sending credits/1500 receptioncredits), monthly payment
    $216.00
    Additional Pack (100 credits), one-time
    Additional Pack (100 credits), one-time payment only available for SOHO & SMB users
    $7.80
    Additional Pack (500 credits), one-time
    Additional Pack (500 credits), one-time payment only available for SOHO & SMB users
    $35.40
    Additional Pack (1000 credits), one-time
    Additional Pack (1000 credits), one-time payment only available for SOHO & SMB users
    $69.00
    Additional Pack (5000 credits), one-time
    Additional Pack (5000 credits), one-time payment, only available for Enterprise
    $413.00
    Additional Pack (50000 credits), one-time
    Additional Pack (50000 credits), one-time payment, only available for Enterprise
    $3,360.00
    Additional DID Number (Enterprise Only, 250/250 credits), monthly
    Additional DID Number (Enterprise Only, 250/250 credits), monthly
    $23.95
    DID Number Porting In, one-time
    DID Number Porting In, one-time
    $58.00

    Vendor refund policy

    When you cancel your subscription to an application you will no longer have access to that application. We do not provide refunds on paid subscriptions.

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    Legal

    Vendor terms and conditions

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    Content disclaimer

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    Usage information

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    Delivery details

    Software as a Service (SaaS)

    SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.

    Resources

    Support

    Vendor support

    Support Email helpdesk@ecomfax.com  Support Phone +34 917 498 710 (Mon-Fri, 9:00am-6:00pm CET). Support Portal https://support.ecomfax.com/hc/en-001  . How it works: https://www.ecomfax.com/en/how-does-it-work/  . Company Website: https://www.ecomfax.com  Powered by Cloud Worldwide Services (CWS) - AWS Partner All support in ENG or ESP (native speakers)

    AWS infrastructure support

    AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.

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