Sold by: Bits In Glass
Agentic FNOL automates First Notice of Loss for motor insurers: AI agents read documents, score fraud risk, and recommend next actions in seconds — adjusters keep every decision HUMAN.
Professional services for implementation of agentic claims using Pega Platform
Overview
- AI that works from the first touch. A network of purpose-built AI agents reads the documents and photos submitted at FNOL, scores severity and fraud risk, and recommends a settlement range and next best action before a handler even opens the claim.
- Every claim reaches the right expert. Intelligent triage routes each claim to a desk adjuster, field surveyor, or the Special Investigations Unit, so the right expertise is on the case from day one.
- AI recommends, people decide. Every coverage, dispatch, and settlement decision stays with a named professional. This gives you the speed of automation with the accountability regulators and customers now expect.
- Intake from any channel. Claims come in through web portal, mobile app, phone, telematics, or email, and all of them are handled in one consistent flow.
- One clear AI Outcomes panel on every claim. Next Actions, Smart Triage Analysis, Settlement Range Analysis, Missing Fields, and Case vs Document Comparison are all in one view, so handlers act faster and more consistently.
- Extend your claims environment instead of replacing it. The solution is delivered on Pega case management and decisioning, with the agentic AI layer powered by large language models on Amazon Bedrock, including Anthropic’s Claude family.
- Backed by a proven Pega partner. Bits In Glass has been a Pega partner since 2017 and runs a dedicated insurance practice. It has delivered 60+ Pega projects for 20+ enterprise customers and has 100+ Pega-certified resources.
- Start small and scale with confidence. You can begin with a fixed-fee Discovery proof of concept, then move through a pilot to full-scale implementation and managed service, channel-wise.
Highlights
- Cuts manual FNOL intake: AI agents read claims documents and photos and pre-fill the case automatically, in seconds.
- Flags fraud and severity in real time with a five-part AI Outcomes panel, then routes each claim to the right adjustor, surveyor, or investigator.
- Built on Pega and Amazon Bedrock (Anthropic Claude) — extends your existing claims platform with no rip-and-replace, and keeps a human accountable for every decision.
Details
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Deployed on AWS
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Support
Vendor support
BIG offers a number of different support options for our customers. Primary support is Monday - Friday 9:00 am - 5:00 pm MST. Support can be initiated by calling 18004364484 ext 8008 or by emailing us at support@bitsinglass.com . Response times are 4 hours for Severity 1 issues and 24 hours for all other requests. Custom support package can also be created for specific account requirements.
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