Sold by: AMC Technology
CTI for SAP Sales Cloud and Amazon Connect improves the agent and customer experience.
Overview
CTI for SAP Sales Cloud and Amazon Connect by AMC Technology's DaVinci enhances the customer and agent experience through the DaVinci toolkit which is designed to orchestrate complex use cases for contact centers and enhance customer experiences. It offers an ideal blend of pre-built and custom-built solutions, combining a feature-rich system with exceptional flexibility.
DaVinci supports these versions of SAP Sales Cloud: SAP Sales Cloud, SAP Service Cloud, SAP Sales Cloud Version 2, and Sales Service Cloud Version 2.
Highlights
- Improve the agent experience through screen-pop, click-to-dial, and automatic call activity tracking
- Improve and track agent metrics through consolidated reporting within Microsoft Dynamics
- Using DaVinci's low code/no code approach to implement your digital transformation vision
Details
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Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
DaVinci Toolkit Agent Bundle | Integrate your CRM and telephony system to access essential CTI features such as click-to-call, screen pop, and call controls, all within a unified interface. | $25.50 |
Dimensions summary
This listing has one pricing dimension: the DaVinci Toolkit Agent Bundle, billed per user under a contract term. You pay based on the number of agent users who need access. Each user license connects your CRM and telephony system, giving access to core CTI features like click-to-call, screen pop, and call controls in one interface. Pricing scales directly with your agent count, so costs rise as you add users. There are no separate tiers or usage-based charges in this listing — you commit to a set number of user seats.
Top-of-mind questions for buyers
One user is one agent who logs in to access the toolkit. Each licensed user gets access to the integration app library and the cloud-based administration portal. You count active agent seats that need CTI features, and you pay per seat regardless of call volume.
Each user license adds contextual call controls, interaction logging, customer screen transfer, and omni-channel handling for calls, chat, email, and text. Users also get access to a library of integration apps and the cloud-based administration portal, all within a single agent interface.
The user bundle connects your CRM and telephony within one interface. To bridge on-premise and cloud environments, the DaVinci Premise Gateway can be added for an additional cost. That gateway is separate from the per-user Agent Bundle and is not included in this listing's price.
www.amctechnology.com
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