Amazon Connect and HubSpot Integration Services

Boost contact center performance with an integrated HubSpot experience.

zeb, an AWS Premier Tier Services Partner, helps organizations unify Amazon Connect and HubSpot for a seamless contact center experience. Whether you're using HubSpot for marketing, sales, or service, we bring together your voice interactions, customer data, and workflows for a smarter, more efficient support operation.

What’s Included

• Discovery and Platform Alignment
  We assess your existing HubSpot setup, pipeline usage, custom properties, and communication workflows to define the optimal integration strategy.

• Custom Connector and CTI Implementation
  Build or enhance Amazon Connect-HubSpot connectors for call control, logging, screen pop, and contact matching directly within the HubSpot interface.

• Voice Event Synchronization
  Log call details, transcripts, sentiment scores, and recordings back into HubSpot. Automate ticket or deal updates based on call outcomes.

• AI-Powered Agent Assist
  Leverage Amazon Q to provide agents with live suggestions and HubSpot-based insights, increasing efficiency and conversion rates.

• Workflow Automation and Reporting
  Trigger HubSpot workflows from contact center events and visualize unified metrics with custom dashboards and reports.

• Enablement and Go-Live Support
  Ensure adoption with tailored documentation, training, and testing for your agents and supervisors.

Why zeb?

• Specialized in CRM and cloud contact center integration
• HubSpot-friendly designs for both enterprise and high-growth teams
• Full alignment with AWS best practices and security

Streamline your sales, service, and support efforts by bringing Amazon Connect and HubSpot together into a unified platform.