Sold by: BMC SoftwareÂ
Deployed on AWS
BMC offers a full suite of enterprise service management, observability/AIOps and application workflow orchestration solutions running on AWS to help you migrate to and maximize your investment in AWS.
BMC provides custom pricing, configuration, and terms. Please work closely with your account manager for private offers.
Overview
BMC helps you discover, model, manage, and optimize your business services prior to and after migrating to AWS. BMC and AWS have partnered to create market-leading solutions providing superior management and full visibility into your AWS services in the context of your entire IT estate. BMC offers AI-driven ServiceOps solutions encompassing enterprise service management and proactive monitoring and observability, as well as application workflow orchestration, and IoT solutions that run on and take full advantage of AWS services. BMC Helix is IL-4, IL-5, and FedRAMP Moderate certified to support public sector and commercial enterprises.
BMC provides custom pricing, configuration, and terms. Please work closely with your account manager for private offers.
BMC Helix Control-M: Simplifies application and data workflow orchestration. It makes it easy to build, define, schedule, manage, and monitor production workflows, ensuring visibility and reliability while improving SLAs.
BMC Helix Enterprise Service Management: A cloud-native SaaS solution designed to elevate user experiences across lines of business through intelligent automation, unified workflows, and rapid customization.
BMC Helix Operations Management for AIOps: A fully integrated, cloud-native, observability and AIOps solution designed to tackle challenging hybrid-cloud environments. It uses data from third-party solutions, rationalizes topologies, and helps you find root cause and fix the problem quickly.
BMC Helix Discovery: Market-leading IT asset discovery and dependency mapping solution for enterprises and public organizations providing the deepest, most complete view of your IT estate using visual representation of business services for greater context. It updates dynamically as changes occur, providing an accurate, real-time view to executives, operators, and application and service owners.
BMC Helix Continuous Optimization: Uses intelligence and predictive analytics to manage and optimize IT resources and applications including those based on Pods, Kubernetes, microservices, containers, and multi-cloud services.
BMC Helix IoT Edge: Collect, aggregate, and analyze operational technology (OT) data at the edge. It efficiently collects and funnels operational data into data management systems, combining IT and OT data so you can effectively monitor all business-critical systems to predict failures before they impact the business.
BMC Helix for Customer Service Management: End-to-end service management suite that aggregates data from various customer touch points and systems of record including insights on customer status, segmentation, preferences, products and services, activities, sales history, payment history, profitability, contracts, case history, and NPS score.
Highlights
- Elevated employee and customer experiences across IT and non-IT lines of business
- AI-powered proactive management of AWS and non-AWS services and infrastructure
- Creation, integration and orchestration of application and data pipelines
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
BMC Helix SaaS | BMC Helix SaaS Credits | $10,000.00 |
Vendor refund policy
BMC does not provide any refunds
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
BMC provides documentation and general support at our BMC DOCs site. We also offer direct support plans and and support from BMC Partners. customer_support@bmc.comÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
Updated weekly
By BMC Software
By BMC Software Distribution B.V.
Sentiment is AI generated from actual customer reviews on AWS and G2
Functionality
Ease of use
Customer service
Cost effectiveness
Positive reviews
Mixed reviews
Negative reviews
AI generated from product descriptions
Service Orchestration
Simplifies application and data workflow orchestration with comprehensive build, definition, scheduling, management, and monitoring capabilities
Asset Discovery
Market-leading IT asset discovery and dependency mapping solution with dynamic updates and visual representation of business services
Observability and AIOps
Fully integrated cloud-native solution for hybrid-cloud environments using third-party data integration and root cause analysis
Continuous Resource Optimization
Uses predictive analytics to manage and optimize IT resources across Pods, Kubernetes, microservices, containers, and multi-cloud services
IoT Data Management
Collects, aggregates, and analyzes operational technology data at the edge, combining IT and OT data for comprehensive system monitoring
Workflow Orchestration
Automates and integrates complex data and application workflows across heterogeneous technology environments
Multi-Cloud Support
Enables workflow management across on-premises, public, private, and hybrid cloud infrastructures
Workflow Observability
Provides intelligent predictive analytics and comprehensive reporting for workflow monitoring and management
Plug-in Ecosystem
Includes a rich library of plug-ins for integrating diverse file transfers, applications, and data sources
Pipeline Management
Supports scalable management of production data pipeline workflows with comprehensive orchestration capabilities
Workflow Orchestration
Apache Airflow-powered platform for designing, deploying, and managing complex data pipelines and workflows
Data Source Integration
Supports over 1,600 validated integrations with databases, AWS services, and enterprise applications
Remote Execution
Provides remote execution agents for distributed and scalable data pipeline processing
DAG Management
Includes integrated DAG versioning capabilities for tracking and managing workflow configurations
Infrastructure Abstraction
Enables pipeline development and deployment without managing underlying infrastructure or local environments
Standard contract
No
No
No
Customer reviews
0 ratings
0 AWS reviews
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12 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Krishna Varchagall
Utilize comprehensive IT service modules while addressing configuration database issues
Reviewed on Apr 29, 2025
Review provided by PeerSpot
What is our primary use case?
I use BMC Helix Enterprise Service Management primarily for IT service management. It supports modules like incident management, change management, problem management, release management, and configuration management.
What is most valuable?
While I cannot provide very particular details about the most helpful features, I also use other tools like ServiceNow and Jira that have similar features. Some of the changes required are at the framework level, which may not be feasible to change immediately. Incorporating features available in ServiceNow would greatly enhance BMC Helix Enterprise Service Management .
What needs improvement?
There are several areas where BMC Helix Enterprise Service Management could be improved. Currently, ServiceNow has an edge when it comes to the ease of discovering Configuration Items (CIs). In BMC Helix, there are issues with the Configuration Management Database (CMDB ), such as duplicate entries and problems with reconciliation. The recently introduced dashboard tool in Helix, which replaced Smart Reporting , has several issues. Reporting has been a consistent problem in BMC, and it would greatly benefit from enhancements.
For how long have I used the solution?
I have been using BMC Helix Enterprise Service Management for about fifteen years now.
What was my experience with deployment of the solution?
I did encounter issues, but they were not overly complex. Overall, I would rate the complexity of the migration as medium.
What do I think about the stability of the solution?
The stability of the solution could be improved, specifically in the area of the Configuration Management Database (CMDB ), where there are issues with duplicate entries and reconciliation.
How are customer service and support?
The support of BMC is generally good and better compared to some competitors. However, there is room for improvement in new products like the dashboard tool.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used the older Remedy solution before migrating to BMC Helix Enterprise Service Management.
How was the initial setup?
I migrated from an older Remedy to Helix Remedy, which took around six to nine months. It wasn't extremely complex, but there were some issues during the migration.
What's my experience with pricing, setup cost, and licensing?
While I am not very sure about the pricing, I have heard that the license cost of BMC is relatively lower than its competitors.
Which other solutions did I evaluate?
Other solutions I work with include ServiceNow and Jira , which also have similar features.
What other advice do I have?
The decision to use BMC Helix Enterprise Service Management depends on the specific use case and requirements. Overall, I would recommend considering other tools if their features align better with organizational needs. I would rate the overall solution a 7 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Shefali G.
A Powerful ITSM Solution with a Learning Curve
Reviewed on Dec 22, 2023
Review provided by G2
What do you like best about the product?
BMC Helix Platform offers a robust and versatile solution for our organization's IT service management needs. The platform's user-friendly interface simplifies workflow customization, making it easy to adapt to our specific requirements. The seamless integration with various ITIL processes enhances efficiency, and the built-in automation tools have significantly streamlined our operations. While the learning curve exists, the extensive documentation and responsive support team ensure a smooth onboarding process. Overall, BMC Helix Platform stands out for its flexibility, scalability, and comprehensive feature set, making it a valuable asset for any enterprise seeking a reliable ITSM solution.
What do you dislike about the product?
One drawback I've encountered with BMC Helix Platform is the complexity of certain advanced features. Navigating through intricate customization options can be challenging, requiring a steeper learning curve. While the platform's flexibility is a strength, it might benefit from a more intuitive interface for these advanced configurations, making it more accessible to users with varying levels of technical expertise.
What problems is the product solving and how is that benefiting you?
BMC Helix Platform has proven instrumental in resolving key challenges across various IT domains. Its robust IT service management capabilities address issues such as incident resolution delays, service request bottlenecks, and inefficient change management processes. The platform's automation features significantly reduce manual workload, leading to quicker response times and improved overall service delivery. Additionally, the comprehensive analytics provided by BMC Helix enable data-driven decision-making, enhancing our ability to proactively identify and mitigate potential issues. Ultimately, the platform's versatility and problem-solving capabilities contribute to increased operational efficiency and client satisfaction, making it an invaluable tool for our consulting endeavors.
Rakesh R.
Empowering Efficiency: A Seamless Experience with BMC Helix Platform
Reviewed on Dec 04, 2023
Review provided by G2
What do you like best about the product?
The BMC Helix Platform offers a robust and flexible solution for building and managing applications. Its intuitive design and comprehensive features make it an excellent choice for organizations seeking efficient workflow automation and seamless integration. The platform's scalability ensures adaptability to evolving business needs, while its analytics capabilities empower data-driven decision-making. Although user customization may have a learning curve, the overall value provided by BMC Helix Platform makes it a compelling option for businesses aiming to streamline their processes.
What do you dislike about the product?
While BMC Helix Platform offers comprehensive features, some users may find the initial learning curve for customization challenging.
What problems is the product solving and how is that benefiting you?
BMC Helix Platform addresses challenges related to application development and workflow automation, providing a streamlined solution that enhances operational efficiency and empowers data-driven decision-making for businesses.
Hemant G.
Best software used in corporates to manage incidents and tickets.
Reviewed on Oct 25, 2023
Review provided by G2
What do you like best about the product?
The best part about BMC is that it let's you provide and manage ticketing based remedy support. Here you can raise and recieve incidents / tickets to which you can provide resolution and keep your business functioning smooth.
What do you dislike about the product?
It's not open source and only used by big corporates. UI is a littile bit confusing for new person and need proper knowledge transfer to work on it.
What problems is the product solving and how is that benefiting you?
BMC helix helps business to extensively manage and operate incident support. Incidents are raised here by corporate users to report their problem to which the support team provides timely resolution based on priority. This keepts business functioning smooth and ongoing.
Rohit G.
In my experience BMC helix platform has been great tool in IT services management area.
Reviewed on Oct 25, 2023
Review provided by G2
What do you like best about the product?
I liked the robustness of BMC Helix platform which provides seamless experience of customisation and integration tools.Most amazing part is we can use Mobile app also to manage service request and incident on the go. By that means I frequently use BMC helix mobile app for crucial incidents. Again by use of AI and ML it enhance implementation and also customer support and community provides best practices.
What do you dislike about the product?
We can say the BMC helix platform is resource intensive, but again for advanced integration you will require some hands on practices.
What problems is the product solving and how is that benefiting you?
What we expect for BMC helix it fullfills with satisfaction. It efficiently solve the problem of service request handling. Again somewhere down the line if know some basics of it we can solve incident with ease and quicker way because of enhanced customer support we don't get stucked in one place.