Sold by: Harmony
Deployed on AWS
Harmony is the proactive, intelligent IT stack, replacing point solutions including the service desk, asset management, software management, workflows and AI. It provides out-of-the-box workflows to transform the IT experience and an AI layer that continuously resolves issues and improves the organizational uptime.
Overview
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AI Agents
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Slack and Teams conversations
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Asset and Applications Management
Tool Consolidation Harmony replaces your fragmented IT toolchain with a single, intelligent platform, eliminating the cost, complexity, and inefficiency of managing multiple point solutions for service desk, asset management, software management, workflows, and AI operations. Consolidate vendors, reduce license sprawl, and gain a unified view of your entire IT environment. Immediate ROI Deploy pre-configured, enterprise-grade workflows on day one and see immediate impact. Harmony's out-of-the-box automation handles employee onboarding, software provisioning, incident resolution, and asset lifecycle management without lengthy implementation cycles. Reduce time-to-value from months to days while cutting operational overhead by up to 60%. Proactive AI Operations Stop fighting fires and start preventing them. Harmony's continuously-learning AI layer identifies, diagnoses, and auto-resolves IT issues before users experience disruption. The result: dramatically reduced ticket volume, faster resolution times, and measurably higher organizational uptime. Your IT team shifts from reactive support to strategic enablement.
Highlights
- Autonomous IT Agents - Immediate response to tickets over Slack, Teams, or web portal
- Real-Time Asset Management - Device and software management that stays up to date
- No need for manual implementation - agentic workflows that work for you
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Users in the Platform | Users in the platform - Contact us for private offer | $100,000.00 |
Dimensions summary
Harmony uses a single pricing dimension based on the number of users in the platform. Your cost scales with how many users you add. This is a contract purchase with no published rate. You arrange the price through a private offer, so you contact the vendor to set terms for your user count. There are no separate tiers, instance sizes, or usage add-ons to choose from. Pricing is driven entirely by user volume under one negotiated agreement.
Top-of-mind questions for buyers
A user is an individual account in the platform. This includes both agents who resolve tickets and employees whose profiles, devices, applications, and access are managed. Employee records sync automatically from your HR and identity systems, so counts reflect people connected across your organization.
Cost tracks the number of users in the platform. Adding users raises your total; removing them lowers it. Since employee records sync from HR and identity systems, your user count reflects current staff. Exact terms for growth are set through a private offer with the vendor.
The pricing table shows one dimension: users in the platform. There are no separate charges listed for AI agents, integrations, or add-on modules. The out-of-the-box agents and connected tools operate under the one negotiated agreement. Contact the vendor to confirm what your private offer includes.
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Vendor refund policy
See details refund policy in the contract details
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA) .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
We offer 24/7 support for all our customers. Contact our support via email (support@harmony.io ), or in-app messages.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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